Amazon India Reviews

Name: Amazon India
Rating: 3.74

3.7 Rating 1,876 Reviews

71 %

of reviewers recommend Amazon India

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3.7

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Amazon India 1 star review on 7th March 2026

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi All, I would not recommend using Amazon to order any highly expensive items by paying upfront. I had a very bad experience with Amazon India which I would like to share here. I had complained to Amazon India regarding my order 406-0951712-5599537 which is marked as delivered on 9th Feb but I have not received the item. They investigated the issue and refused to refund. It shows that they trust their delivery agents who are lying but do not trust customers. Very disappointing ... No transparency in the investigation... I escalated my complaint to the next level in Amazon but of no use. Surprisingly They even did not call me on 9th Feb when they delivered item. Also There is no any entry for my flat on the MyGate application used for the entries from Main Gate of our housing society CostaRica, Wakad, Pune. I have checked with our society (costarica) security guards to validate the entries on the gate on 9-Feb but there is no such entry and also I checked CC TV footage on the same day but noone came to my flat for delivery. If they have investigated the issue then why don't they make it more transparent . Why don't they share proof of their investigations i.e. signature of the person who received the parcel or any proof for the communication between the delivery boy and me. Secondly, the address mentioned in the order details was not having a flat number. I don't know how the parcel was delivered with the incorrect address and without any communication with the recipient (me). Thank & Regards, Sadhana Mahesh Uparate”

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Posted 3 years ago

“Worst customer service. Recently ordered Amazon fresh over 20 items , two items missing. Called customer service. They said they will look . No response or refund.. I would never buy to buy Amazon fresh again , worst service . They are becoming fraud , cheaters .”

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Posted 3 years ago

“Purchased a product from Coco Blue 3 footwears via Amazon... I receive one and they claim that they have delivered all three. please we need to start a movement where Amazon takes responsibility for the products delivered. they leave the products at the door and the agents just vanish.... no picture is sent saying that these packages are left at the door. we don't have any proof and then they don't bother to investigate and refund the amount. These companies are taking us for a ride... usually happens for high end products.”

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Posted 3 years ago

“product 6 chutiya jevi amezon 6 ak refund”

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Posted 3 years ago

“Received 4 days old expired consumable product ( chicken) ordered through Amazon Fresh Real issue is customer service team proceeding with refund and not able to comment or investigate how can an expired product be sent! Where is the quality control or what is the corrective step? Escalated issue over emails before proceeding for other consumer options”

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Posted 3 years ago

“Order#: 408-5969795-9165962 January 1, 2023 3:33 pm Above order required them to ship 'toor dal'but they shipped'chana dal' instead. When tried to replace/return the same their system didn't respond. No way is left for me to return the wrong item.”

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Posted 3 years ago

“The Worst Customer Service”

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Posted 3 years ago

“I'm writing this after facing very bad experience.. seriously a big no for Amazon bcoz their customer support, product delivery everything is fake...i fed up by raising complaint still no refund issued..first i ordered product they gave me wrong size..again i exchanged still same they did wrong product delivered when they don't have why they should show in website available and if we think it's as a mistake once okay two times they did..and then i returned it and asked for refund...i raised complaint also many times still no use upon that asking same questions again and again once if we raise complaint they should have check all history but no ..they will ask everything again from starting...and finally no solution...omg imagine how irritating it will be..soo plzz don't purchase from Amazon big no for Amazon..they dint refund my amount don't understand how can they do like this to customers”

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Posted 3 years ago

“I had the worst experience with Amazon India on two of my recent orders, placed in Dec 2022. Both these orders were guaranteed delivery orders. Apparently both these deliveries were running late, so the Amazon delivery played a very interesting game. They declared both these packages damaged and said they are being returned to the seller. When I called the customer service team to check they made up many stories like saying the address was unreachable. If people need more clarification connect on Rghosh1976@gmail.com”

Amazon India 1 star review on 25th December 2022

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Posted 3 years ago

“I have always had great experience with Amazon except this time. Can't return a large package. Every time Amazon sends a dude on motorcycle instead of truck. It has happened 5 times now!!! It was a gift for someone and it's so embarrassing to ask them to stay home entire day. Can't believe amazon can deliver a large package fine, but doesn't have a way for me to return it. I can understand a mistake once but 5 times?? And still waiting and hoping they will pick up return, and refund.”

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Posted 3 years ago

“Not received it.IWant my refund of it”

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Posted 3 years ago

“Fake company do not buy from Amazon. They are cheating customers”

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Posted 3 years ago

“Big no no for Amazon India. Their customer service is terrible. They delivered wrong product. Once I returned it, they didn’t give me refund and stated I need to return original product. How can I return original product if you sent me the wrong product. Please people stop buying from Amazon India. I don’t think Amazon care about their reviews or they have interest to improve their service.”

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Posted 3 years ago

“I recently ordered 6 Room heater through Amazon India. Out of 6, only 1 room heater was delivered and that too without manufacturer's box. I raised complaint on this delivery issue. I was told that the investigation will be done on it. After a week when I enquired, I was told that the items were delivered as requested and they can not do anything on it. But 5 items were missed in the delivery. I tried to contact customer support multiple times, my issue was not addressed properly. Without even providing proper answer they disconnect the call telling that that is the max they can do on this order. I think they have been trained this way if any delivery issue happens. I found that Amazon India did not bother if any delivery issue happens on the items ordered. In my case I am not sure whether my order was not handled properly at their Warehouse or it was mishandled during the delivery transit. I was under impression that Amazon India will take the full responsibility till the ordered Items are delivered to the destination address. But Amazon India is not bothered to take any responsibility on the missed delivery. I have been making lot of purchase via Amazon India with the hope that it is secured, and the delivery will be handled properly. I am also an Amazon Prime member. All my previous orders were delivered properly. I realized that if any issue happens on the delivery, Amazon India will not bother to handle it for us. After his purchase I am totally disappointed with the irresponsible customer service provided by Amazon India. Hence forth I decided not to purchase any items through Amazon India. Be careful while making purchase via Amazon India. They dont bother to address our delivery issues if something goes wrong in the transit. Stay away from Amazon India.”

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Posted 3 years ago

“I ordered 3 products from this amazon, i received only 2 products except sand disk pendrive for Rs. 2229. They told me to wait 5 days for investigation and approval until 13th oct 2022. And now they telling we cannot help on this. What is means amazon where is my product and When i called specialist he hanged up the call and lost my money. I have video proof but no use, i will never go to amazon again. I'm dam sure there is no use to give review here, indian people will aware of this garbage service, people please buy offline if product is more cost, there is no guarantee here bze i lost my money too”

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Posted 3 years ago

“Unfortunately without noticing the label "renewed "I bought Samsung A10 , now hearing complaint while speaking and lot of other complaints too..the adapter is also very older one ... I demanded for a replacement but customer service people not allowing.. Please be aware...”

Amazon India 1 star review on 30th November 2022

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Posted 3 years ago

“Don’t buy from Amazon india delivery is worst everything Amazon india from product quality to items delivered is at it’s worth it’s like on snails pace and in the end you end up not receiving the product quality is low being a international company I’m disappointed in the products and delivery service don’t buy from them save your self a hassle”

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Posted 3 years ago

“I am American citizen living in New York area for the last 35 years. I am a big shopping customer in USA For Amazon, whole foods. Always very positive about their services, never complained. I visit every year India during winter seasons. Use a lot Amazon India, during my stay. Two days ago my wife ordered under garments, unfortunately because of confusion,she ordered wrong size. Even before opening the inside package, she realised that it's wrong size. Yesterday evening I contacted customer service , the lady refuses to talk to me in English. I explained the situation of size issue. She flatly said this cannot be returned or exchanged. I wonder, what kind of services Amazon India is doing in India. It's not the money, simple courtesy I expected from a global online commerce giant. This is very shameful to me being an American citizen that an American corporation is doing these types of business doing in India. I am going to write further in various social media on my return to NYC.”

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Posted 3 years ago

“Amazon is one of the worst shopping site. Fake they don't pay anything refund after taking the return products. Many times I faced it. Faking customers. Please don't waste your hard earned money. I called 50 times for 299/- refund. They sending fake cheque in some name but no money cleared. Please note they are closing Amazon.”

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Posted 3 years ago

“worst service ,ordered a washing machine ,delivery agent was so rude,not delivering the product ,amazon not cancelling the order, escalated three times ,contacted customer care thrice ,no solution ,looks like amount lost ,even i was a prime member,my suggestion is that dont buy prime membership or any products through amazon ,you may lose money”

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Posted 3 years ago

Amazon India is rated 3.7 based on 1,876 reviews