Amazon India Reviews

Name: Amazon India
Rating: 3.86

3.9 Rating 1,787 Reviews

75 %

of reviewers recommend Amazon India

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Metrics

3.9

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 5 star review on 6th August 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon Delivery issue all the time and its service is to worst always and amazon cancel order by its own. its worst site.”

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Posted 3 years ago

“I was one of those regular and loyal customers of Amazon. But recently services of Amazon has become pathetic The delivery executives are so hopeless that they mark it as delivered without even delivering. And some times they don't even read the address. Deliver to someone else and mark it as delivered. Customer service also has become pathetic. Earlier Amazon used to sort out the issues immediately These days they also do not do anything about their service. It's probably time to switch to Flipkart”

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Posted 3 years ago

“I have placed order with amazon and altogether 6 items get cancelled one by one. They are saying item damaged. I don't understand how order dress can be damaged. Birthday plan got spoiled.”

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Posted 3 years ago

“Stop asking for otp during delivery... Nobody cares abt low price delivery so much to give otp and receive it.. It's really bugging me so much that i think twice before ordering on Amazon.”

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Posted 3 years ago

“very poor service.”

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Posted 3 years ago

“very poor service.”

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Posted 3 years ago

“Amazon india sucks. Useless service. Zero star”

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Posted 3 years ago

“Worst experience ever with Amazon, Im paying uselessly for prime.”

Amazon India 1 star review on 25th February 2022

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Posted 3 years ago

“i got a delivery yesterday where the box was empty!!!!!! i have paid cash on delivery and when i called the call centre they said they would refund my amount till now i have not got any message nor call regarding being a regular customer of amazon india im disappointed that i have been cheated!!”

Amazon India 1 star review on 9th February 2022

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Posted 3 years ago

“Gave me a damaged product and no one is coming to pick.it up after several attempts and again I am still struggling to get my refund. Pathetic service, Kindly refund my money. You guys have hired useless people. I want my money back with interest.”

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Posted 3 years ago

“Order one formal pant and I am getting issue with size I do replace immediately when I receive package no label on pant when executive they not accept my return Amazon cancelled my order I am getting loss very bad services I am old prime customer I never isuued Amazon on future and suggest to everyone no one issue Amazon very bad service provided for prime user very I never issue Amazon in future”

Amazon India 1 star review on 27th January 2022

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Posted 3 years ago

“I am writing a long pending review after a failed attempt delivering to parents in Chennai from a me, the daughter abroad. Was eager to cheer them up on Diwali with new clothes and some indications things will be fine through Covid times. But Amazon had to unrealistically ask for OTP - my phone is in the US. Your OTP won’t work. So does that mean I cannot be your customer? I even spoke to customer center, and was assured things will be ok. No use.”

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Posted 3 years ago

“Pathetic customer service”

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Posted 3 years ago

“I have been a prime membership for several years. However over last three years the service is very bad. At least 50% items are broken, defective, or delayed. A lot of time is spent on the phone. Amazon is waste of time and money!!! They offer fake discounts!”

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Posted 3 years ago

“Pathetic and incapable, has robbed my money, no refund since 2 months...”

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Posted 3 years ago

“Worst customer service ever encountered, they do everything to just and fob you off ,”

Amazon India 1 star review on 17th December 2021

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Posted 3 years ago

“I ordered a monitor, which came late as well as I booked return the item, but no one turn up to take the item, and still I haven't got my refund. when I called Amazon, they told me that they can't give the refund unless the item has to return to their office. last one week I m waiting for them to come and collect. If they didn't take return, is that my problem? how they can hold my refund, becoz they didn't take the item?”

Amazon India 1 star review on 11th December 2021

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Posted 3 years ago

“A couple of months back I ordered 4 wifi hotspots from a seller on Amazon for my team at work. We received a package containing 2 dongles and an HDMI cable. Tried to return several times, but the package was not collected. Amazon 'investigated' for a refund and came back and said, 'no', that the 30,000 /- order would not be refunded. At that point, I swore to myself never to use Amazon India again. A couple of months down the line and the experience was less stark in my mind, so I decided to place an order for 2 electric heaters. Guess what!? I ordered and paid for 2, but only 1 was delivered! Again - no recourse and no responsibility taken by the platform. That's it Amazon - you take no responsibility for your customer's experience and care nothing about recourse where things go wrong. I am buying local from now - you've actually forced me through your incompetence to do the RIGHT thing, so I suppose I'll be grateful for that. Encourage everyone else - go to your local shop and buy. Support your community and local economy. AVOID AMAZON!”

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Posted 3 years ago

“I live in USA. I have ICICI NRO debit card from ICICI. I am unable to use in Amazon.in. It asks for secure 3D and when I enter, in few seconds, it fails with message payment declined. I checked ICICI bank, the secure 3D is correct, card number is correct, CVV is correct, more ICICI doesn't have outage and I can use same card to do other transactions in India.”

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Posted 3 years ago

“Your company is a fraud company making fool to customers stop cheating people I have ordered mahindra marazoo body cover on 22nd September and received item on 29th September2021 but you have sent wrong item its different body cover then I requested to return you have given approval to return but waited for nearly 2 months but nobody came to pickup, as per your given option and address given on your company cover I have sent it to New Delhi address but there no such address was there no body is there to pickup and no proper contact number given on return address, it's a total fraud business running by your company now how can we get justice can we file case against you in the consumer court”

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Posted 3 years ago

Amazon India is rated 3.9 based on 1,787 reviews