Amazon India Reviews

Name: Amazon India
Rating: 3.74

3.7 Rating 1,876 Reviews

71 %

of reviewers recommend Amazon India

Company Reviews

Questions

Metrics

3.7

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Write Your review

Tell us how Amazon India made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon India 1 star review on 7th March 2026

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst shopping app ever, once placed orders are getting canceled, delivery partners and customer support team is so rude, they don't have any sense how to talk, my orders are not getting delivered and there's no refund given by amazon..worsttttt worstttt app. Please stop shopping from the app, i have wasted my money, my time over this app”

Helpful Report

Posted 3 years ago

“Very bad and ridiculous service... Product is not delivery on time in metro city also.. Try to fool people by commit date when purchase product and after payment it changed with 3to4 days far.. Customer care support is worst...they have no sense...how to handle complaint..they only apologize, not try to resolve concerns.. For me..I was logged out and uninstall app.. And recomend others to stop shopping on amazon..with sharing my experience.. Also using my influence on social media, inform people to stop using amazon shopping.... Third class service provider...”

Helpful Report

Posted 3 years ago

“The most disgusting experience with Amazon India. My stuff was too be delivered yesterday and their agent called to say he had a flat tire and won't be delivering yesterday. The next second Amazon updated status as "incorrect address" despite being an Amazon customer for a more than a decade. Then the customer service rep promised delivery by 9 am. Again Amazon failed to keep its promise. The second agent Hemant was least bothered to help. The delivery agents don't take calls. Amazon has become the next version of a glorified Indian dhaba. Disgusting services and standard excuses. Amazon India you suck!!”

Helpful Report

Posted 3 years ago

“Lousy customer service and lousy upper management from CEO and down the chain. They held my account because of no fault of mine. Won’t even tell me any reason for last two months. If you are doing business with them dump them in India. They are a lousy company.”

Helpful Report

Posted 3 years ago

“All the home appliances are refurbished. If you will inspect properly there will some dent and open box inspection is best way to cheat because in a minute you can’t inspect everything and after that there will be no replacement or refund.”

Amazon India 1 star review on 1st September 2022

Helpful Report

Posted 4 years ago

“Customer rep blew me away by giving me a fake email id cs-reply@amazon.in which did not bounce but replied to my email saying "This email ID is no longer in use." This is actually a false positive in my observation as since the email hasn't bounced, the email is valid just that Amazon will not reply to it. However, if you want to sue Amazon and their customer rep explicitly gave u this email address, then u can use it in court as material evidence of your notification to them.”

Helpful Report

Posted 4 years ago

“I bought some masala and pulses from Amazon fresh online. They are charging beyond MRP. As sambhar masala is worth₹ 34 in their Bill they are charging ₹50. Same is for Rice.”

Amazon India 1 star review on 18th August 2022

Helpful Report

Posted 4 years ago

“Amazon customer service teams not knowledgeable, not understand customer Concern and problems, not able to solve customer issues recently, I placed order from Amazon.in website, I did not getting My order after that I talk with Amazon customer service several times but they didn’t solve issues I still did not get my ordered recently I talk with these agent Atul , mukul, monika, ashish , prabhakar I got very bad customer experience from Amazon.in . Finally I decided, I am not buying products from Amazon.in because they waste my time and money.”

Helpful Report

Posted 4 years ago

“No option to give zero and only thus putting 1 star.. the worst customer support ever seen online. Flipkart has much better customer support. The so called customer support team is a bunch of waste hiring. Amazon has shown 1 day delivery and will collect cash from customer and the next day will change the delivery from 1 day to 1 & 1/2 months of fast magic delivery.”

Amazon India 1 star review on 4th August 2022

Helpful Report

Posted 4 years ago

“I booked ashirwad ghee required urgently for a festival, in amazon fresh with delivery by next day. I paid money also along with booking. Even after 6 days, neither there is status update from amazon, nor any refund. Customer service is very rude and pathetic. They cut the chat and calls abruptly when questioned about no delivery. Very bad business practice by amazon.”

Helpful Report

Posted 4 years ago

“We ordered an item and they says that it cannot be return. Never trust Amazon. Choose any other site instead and don't recommend it to anyone”

Helpful Report

Posted 4 years ago

“Be careful while purchasing any appliances from Amazon online. Once product delivered after that Amazon dont refund or exchange that products. I had very bad experience day before yesterday I bought Elica chimney and that was not the model which I want Amazon refused to take my call. I called customer care several time and they told that they dont have refund or replace policy. And Amazon customer care agent was showing bad attitude and ignoring my call. Amazon customer care is nothing but rowdies sitting to handle customers.”

Helpful Report

Posted 4 years ago

“Sorry to say this, Amazon has rowdies to deliver the orders. One such incident happened yesterday and this is the 13th incident raised against the same delivery boy and there is no action taken against him. He cancelled the order right before me although we had given permission to the delivery boy to enter the apartment n deliver the order. He literally looks like a rowdy.”

Helpful Report

Posted 4 years ago

“Very bad product showing delivered without products Cancel order with out information after keeping our money with them for 10 days”

Helpful Report

Posted 4 years ago

“Pathetic Customer service who have no clue on what the customer pain point is. Delivery date commitment is atrocious. Try to avoid..”

Helpful Report

Posted 4 years ago

“Amazon India is doing business with fraudulent means.It enjoyed our money for 10 days then cancel it We ordered queen bed dtd July 02,2022. cancelled without informing. #appropriate compensation # mental agony. @amazonIN @JeffBezos”

Helpful Report

Posted 4 years ago

“About the 2 time verification. why is it mandatory to have an android to log into their own account? I have disabled the 2 time verification from my account and still I do have this problem every time I login to my own account. When contacted the amazon customer care they did help me to login to my account as I am using a basic handset and this time that is on 22/06/2022 when I contacted them they reply me stating that they can't help me to login my account nor disable the 2 times verification. This is ridiculous way of treating the customer. As if they are the ambassador for advertising android phones instead of helping me to login. Only the android phone holder are their customer and others.”

Helpful Report

Posted 4 years ago

“I had ordered a Noymi Shaving Machine 3 in 1 | Beard Trimmer | Waterproof | Cordless Razor | Grooming Kit with Hair Clippers | Rechargeable USB Charging (Shaver + Nose Trimmer) from Amazon India on 5th February 2022 vide attached invoice. The product was sold by TRENDING YOUTH TECHNOLOGIES PRIVATE LIMITED. Neither Amazon nor Noymi nor TRENDING YOUTH TECHNOLOGIES PRIVATE LIMITED reverts or gives any solution. The Noymi Shaving Machine 3 in 1 | Beard Trimmer | Waterproof | Cordless Razor | Grooming Kit with Hair Clippers | Rechargeable USB Charging (Shaver + Nose Trimmer) is 1. Poor Quality 2. Zero battery life 3. Difficult to clean 4. Poor shaving ability. 5. Chrome and coating is peeling off 6. Doesn’t work anywhere close to even an ordinary shaving razor / blade 7. Isn’t recharging after just one month of purchase”

Amazon India 1 star review on 16th June 2022

Helpful Report

Posted 4 years ago

“Horrible service too many service failures of late”

Helpful Report

Posted 4 years ago

“Horrible experience with refund issues. They are cheaters and give some reference number to customer again and again but no refund has been issued for their side. This site is not genuine anymore. I am going to delete this app”

Helpful Report

Posted 4 years ago

Amazon India is rated 3.7 based on 1,876 reviews