Amazon India Reviews

Name: Amazon India
Rating: 3.86

3.9 Rating 1,786 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 30th April 2025

169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am Prime membership customer I booked on 25th Oneplus 9pro mobile for my daughter birthday gift. I expected before 30th. Today 30th Sep still not despatched. Try to fool valuable customers by commit 28th Sep, when purchase product and after payment done it’s changed to 6th October. Customer care support is worst. they only apologize, not try to resolve. No use having Prime membership. You need to show delivery date before payment”

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Posted 2 years ago

““Very bad and ridiculous service... Product is not delivery on time in metro city also.. my product suppose to delivered on 21st September after 7 days means it's 28th September still not get my product Try to fool people by commit date.. Customer care support is worst...they have no sense...how to handle complaint..they only send apologies in mail not try to resolve concerns.. tracking information also fake.. always product arriving and left for carrier facility as (attached images)for 4 , 5 days and finally today they cancelled my product delivery“Very bad and ridiculous service...”

Amazon India 1 star review on 28th September 2022

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Posted 2 years ago

“i have made the prepaid order in amazon. Without delivering the product the status turned to delivered. Customer care executives also answering irresponsibly. i didn't received the product and money back. amazon cheating people in the name of great Indian sale.”

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Posted 2 years ago

“Worst shopping app ever, once placed orders are getting canceled, delivery partners and customer support team is so rude, they don't have any sense how to talk, my orders are not getting delivered and there's no refund given by amazon..worsttttt worstttt app. Please stop shopping from the app, i have wasted my money, my time over this app”

Helpful Report

Posted 2 years ago

“Very bad and ridiculous service... Product is not delivery on time in metro city also.. Try to fool people by commit date when purchase product and after payment it changed with 3to4 days far.. Customer care support is worst...they have no sense...how to handle complaint..they only apologize, not try to resolve concerns.. For me..I was logged out and uninstall app.. And recomend others to stop shopping on amazon..with sharing my experience.. Also using my influence on social media, inform people to stop using amazon shopping.... Third class service provider...”

Helpful Report

Posted 2 years ago

“The most disgusting experience with Amazon India. My stuff was too be delivered yesterday and their agent called to say he had a flat tire and won't be delivering yesterday. The next second Amazon updated status as "incorrect address" despite being an Amazon customer for a more than a decade. Then the customer service rep promised delivery by 9 am. Again Amazon failed to keep its promise. The second agent Hemant was least bothered to help. The delivery agents don't take calls. Amazon has become the next version of a glorified Indian dhaba. Disgusting services and standard excuses. Amazon India you suck!!”

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Posted 2 years ago

“Lousy customer service and lousy upper management from CEO and down the chain. They held my account because of no fault of mine. Won’t even tell me any reason for last two months. If you are doing business with them dump them in India. They are a lousy company.”

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Posted 2 years ago

“All the home appliances are refurbished. If you will inspect properly there will some dent and open box inspection is best way to cheat because in a minute you can’t inspect everything and after that there will be no replacement or refund.”

Amazon India 1 star review on 1st September 2022

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Posted 2 years ago

“Customer rep blew me away by giving me a fake email id cs-reply@amazon.in which did not bounce but replied to my email saying "This email ID is no longer in use." This is actually a false positive in my observation as since the email hasn't bounced, the email is valid just that Amazon will not reply to it. However, if you want to sue Amazon and their customer rep explicitly gave u this email address, then u can use it in court as material evidence of your notification to them.”

Helpful Report

Posted 2 years ago

“I bought some masala and pulses from Amazon fresh online. They are charging beyond MRP. As sambhar masala is worth₹ 34 in their Bill they are charging ₹50. Same is for Rice.”

Amazon India 1 star review on 18th August 2022

Helpful Report

Posted 2 years ago

“Amazon customer service teams not knowledgeable, not understand customer Concern and problems, not able to solve customer issues recently, I placed order from Amazon.in website, I did not getting My order after that I talk with Amazon customer service several times but they didn’t solve issues I still did not get my ordered recently I talk with these agent Atul , mukul, monika, ashish , prabhakar I got very bad customer experience from Amazon.in . Finally I decided, I am not buying products from Amazon.in because they waste my time and money.”

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Posted 2 years ago

“No option to give zero and only thus putting 1 star.. the worst customer support ever seen online. Flipkart has much better customer support. The so called customer support team is a bunch of waste hiring. Amazon has shown 1 day delivery and will collect cash from customer and the next day will change the delivery from 1 day to 1 & 1/2 months of fast magic delivery.”

Amazon India 1 star review on 4th August 2022

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Posted 3 years ago

“I booked ashirwad ghee required urgently for a festival, in amazon fresh with delivery by next day. I paid money also along with booking. Even after 6 days, neither there is status update from amazon, nor any refund. Customer service is very rude and pathetic. They cut the chat and calls abruptly when questioned about no delivery. Very bad business practice by amazon.”

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Posted 3 years ago

“We ordered an item and they says that it cannot be return. Never trust Amazon. Choose any other site instead and don't recommend it to anyone”

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Posted 3 years ago

“Be careful while purchasing any appliances from Amazon online. Once product delivered after that Amazon dont refund or exchange that products. I had very bad experience day before yesterday I bought Elica chimney and that was not the model which I want Amazon refused to take my call. I called customer care several time and they told that they dont have refund or replace policy. And Amazon customer care agent was showing bad attitude and ignoring my call. Amazon customer care is nothing but rowdies sitting to handle customers.”

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Posted 3 years ago

“Sorry to say this, Amazon has rowdies to deliver the orders. One such incident happened yesterday and this is the 13th incident raised against the same delivery boy and there is no action taken against him. He cancelled the order right before me although we had given permission to the delivery boy to enter the apartment n deliver the order. He literally looks like a rowdy.”

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Posted 3 years ago

“Very bad product showing delivered without products Cancel order with out information after keeping our money with them for 10 days”

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Posted 3 years ago

“Pathetic Customer service who have no clue on what the customer pain point is. Delivery date commitment is atrocious. Try to avoid..”

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Posted 3 years ago

“Amazon India is doing business with fraudulent means.It enjoyed our money for 10 days then cancel it We ordered queen bed dtd July 02,2022. cancelled without informing. #appropriate compensation # mental agony. @amazonIN @JeffBezos”

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Posted 3 years ago

“About the 2 time verification. why is it mandatory to have an android to log into their own account? I have disabled the 2 time verification from my account and still I do have this problem every time I login to my own account. When contacted the amazon customer care they did help me to login to my account as I am using a basic handset and this time that is on 22/06/2022 when I contacted them they reply me stating that they can't help me to login my account nor disable the 2 times verification. This is ridiculous way of treating the customer. As if they are the ambassador for advertising android phones instead of helping me to login. Only the android phone holder are their customer and others.”

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Posted 3 years ago

Amazon India is rated 3.9 based on 1,786 reviews