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Amazon India Reviews

4.0 Rating 1,697 Reviews
78 %
of reviewers recommend Amazon India
Company Reviews Questions Metrics
4.0
Based on 1,697 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
2.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Amazon India 1 star review on 21st March 2024
Sanjay
Amazon India 1 star review on 3rd February 2024
Maria
Amazon India 1 star review on 4th December 2023
Anonymous
Amazon India 2 star review on 14th September 2023
Avinash
Amazon India 1 star review on 25th August 2023
Anjali Jaiswal
Amazon India 1 star review on 22nd August 2023
Amit Suhas Mayekar
Amazon India 1 star review on 22nd August 2023
Amit Suhas Mayekar
144
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Dhruba
Verified Reviewer
“A seller named Times Stationers Private Limited is cheating customers with amazon employees. Recently, I ordered a EPSON printer but I received an electric Jar for 22000. Amazon is a fraud platform for fraudsters. Don't trust them. I have filed a complaint in National Consumer Court (Case#3500002) as Amazon is helping me in returning the product which I never ordered for now a person mentally stable would ever pay Rs. 22,000 for an electric Jar.”
Helpful Report
Posted 2 years ago
Pawar
Unverified Reviewer
“Its very poor quality product . he replace defective product again and again at the time of refunding he hide the button of refunding due customer not possible to process further its very irrorated”
Helpful Report
Posted 2 years ago
Gagan
Unverified Reviewer
“Pathetic delivery service. And this is not from one experience, seven out of 10 experiences I had with their delivery was bad. and this is when I am a Prime customer”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Delivery service very poor Too much delay Waste Delivery commitment Worst service”
Helpful Report
Posted 2 years ago
Syed Ibrahim Mujtahedi
Verified Reviewer
“My order hasn't been delivered even 2 days after the delivery date”
Amazon India 1 star review on 7th May 2022 Amazon India 1 star review on 7th May 2022 Amazon India 1 star review on 7th May 2022 Amazon India 1 star review on 7th May 2022 Amazon India 1 star review on 7th May 2022 Amazon India 1 star review on 7th May 2022 Amazon India 1 star review on 7th May 2022 Amazon India 1 star review on 7th May 2022
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I bought phone in Amazon but they sent defective product I request for refund but they are ignoring please don't buy anything in Amazon”
Helpful Report
Posted 2 years ago
Vilas Kailas Choudhare
Unverified Reviewer
“I had placed an order of an air cooler on26th April, thereafter on29th april the delivery agent came at wrong location he was denying for doorstep delivery,so I went that location where he was stood,i request him for door step as the product was very heavy weight,then I called to customer for further support,but they also not able solve the issues as well as not that much supportive. It very worst services,which providing by the Amazon,there no any control on delivery agent or their system,now I am very disappointed and cancelling my order For 2nd delivery attempt got an msg on my mobile that they are unable to contact,but I didn't receive any phonecall or msg”
Amazon India 1 star review on 1st May 2022 Amazon India 1 star review on 1st May 2022
Helpful Report
Posted 2 years ago
Sameer
Verified Reviewer
“Amazon is Getting Fraud Nowadays.. Please be make sure that, you make unboxing video after receiving any product. Because if they sent you wrong product and you return back then it will be in seller's favour. I ordered crocs slipper(3000 rs) and they sent me Aqualite (300 rs). I have called many times to cc service but they are in seller's favour. And at last they kept my slipper as well as 3000 rs with them. I lost my slipper as well as 3000 to Amazon. This is reason behind uninstalling amazon”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“worst , pathetic , ethicsless and what not. Lures customers with fake offers , and fails everytime to meet the given commitments. Customer service is a joke at amazon. I have plenty of experiences with amazon and yeah , its my fate that im a prime member. plenty of instances where customers concerns are on toss. this is just a third grade company and its commission centric company. somany instances 1. refusing the home delivery. 2. when i tried with pick up point option , has to visit the pick up point multiple times for a single delivery. 3. posting fake offers with unreasonable conditions , that would be hardly found on the conditions page. there are somany such things.”
Helpful Report
Posted 2 years ago
Anuraag
Unverified Reviewer
“Day by day you going down, and noe you started frauds also. I ordered some ittms for me, but there wre are issues with items, that’s the reason to replace that and get item which i need but amazon said that there are no another size available near saller, so have to return items and get your refund. In that case I applied for refund. When i got my refund I ordered again my items worth Rs. 1400, but at the sane time egen my order booked and as I made my payment for this transaction, my account was gone on hold. I can’t login to my account and track my order. Amazon said my order will deliver to my or you get refund. But non of these happen. Amazon miss guiding me from last one week. And now I have to take legal action against amazon with the transaction I made with amazon.”
Helpful Report
Posted 2 years ago
Yatin Rao
Verified Reviewer
“Amazon India is not accepting international credit cards and is not forthcoming about it. I have been hearing that it is a technical issue that is being resolved for last month or so . If they can't accept international cards like Visa/Mastercard please say so clearly. don't beat around the bush It did work well for last few years but something seems to have gone wrong since the Visa/Mastercard RBI Controversy.”
Helpful Report
Posted 2 years ago
Hemant Singh Rawat
Unverified Reviewer
“Amazon Delivery issue all the time and its service is to worst always and amazon cancel order by its own. its worst site.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“I was one of those regular and loyal customers of Amazon. But recently services of Amazon has become pathetic The delivery executives are so hopeless that they mark it as delivered without even delivering. And some times they don't even read the address. Deliver to someone else and mark it as delivered. Customer service also has become pathetic. Earlier Amazon used to sort out the issues immediately These days they also do not do anything about their service. It's probably time to switch to Flipkart”
Helpful Report
Posted 2 years ago
Renesh
Unverified Reviewer
“I have placed order with amazon and altogether 6 items get cancelled one by one. They are saying item damaged. I don't understand how order dress can be damaged. Birthday plan got spoiled.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Stop asking for otp during delivery... Nobody cares abt low price delivery so much to give otp and receive it.. It's really bugging me so much that i think twice before ordering on Amazon.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“very poor service.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“very poor service.”
Helpful Report
Posted 2 years ago
Gurmeet Singh
Unverified Reviewer
“Amazon india sucks. Useless service. Zero star”
Helpful Report
Posted 2 years ago
VIVEK BOHARA
Unverified Reviewer
“Worst experience ever with Amazon, Im paying uselessly for prime.”
Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022 Amazon India 1 star review on 25th February 2022
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“i got a delivery yesterday where the box was empty!!!!!! i have paid cash on delivery and when i called the call centre they said they would refund my amount till now i have not got any message nor call regarding being a regular customer of amazon india im disappointed that i have been cheated!!”
Amazon India 1 star review on 9th February 2022 Amazon India 1 star review on 9th February 2022
Helpful Report
Posted 2 years ago
Amazon India is rated 4.0 based on 1,697 reviews
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