Amazon India Reviews

Name: Amazon India
Rating: 3.81

3.8 Rating 1,826 Reviews

73 %

of reviewers recommend Amazon India

Company Reviews

Questions

Metrics

3.8

Based on 1,826 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon India made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon India 5 star review on 6th August 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now a days amazon deliver is very bad. The maximum delivery packages fully damaged.this kind of attitude continues we are change purchase from other online source.”

Helpful Report

Posted 5 years ago

“I actually dislike the dishonesty of Amazon, i was charged twice for a product, cash was collected as well as the same amount was charged in my debit card. After several back and forth with their customer service first i was assured the money will be refunded then after 10 days i was told they never got the money from the bank despite me showing them proof of the charge from the bank. They are ruining the reputation of a good outstanding American company with their dishonesty and poor customer service in India. I will post this on all social media. I have ordered a lot from them and this is how they treat their customers. Shame in them. I can share my order number upon request”

Helpful Report

Posted 5 years ago

“I ordered foot pump and they send me damage cloth. I WONT BUY ANY PRODUCT THEM EVER AGAIN. THEY DONT EVEN DESERVE 1 STAR.”

Amazon India 1 star review on 10th September 2020

Helpful Report

Posted 5 years ago

“When we brows the product they will show delivery in next 2-3 business day for desired location, once order is placed delivery delayed to 5-6 business day. When you try to cancel such order, they will say accept the order and then initiate return”

Helpful Report

Posted 5 years ago

“I purchased wonderchef blender and on delivery i didt liked the quality of the product so i wanted to return on insisting the return i came to know that theh dont have return policy which is very bad for consumer, i mailed them talked to their customer service but they didn't agree to take it back so i will try not to buy again from amazon because i feel like i am cheated”

Helpful Report

Posted 5 years ago

“Am Amazon customer since past 5 odd years. Great shopping and service experience. BUT something has gone wrong with Amazon service over the past year or so. Cash upload not done, returns refund not done, non-responsive customer care, etc., etc. Bottom line ..... no longer confident shopping with Amazon.”

Helpful Report

Posted 5 years ago

“I have ordered 2 sarees from Amazon on 9 th Aug. still not received. Tracking no of Xpressbees courier does not work. I already paid and my parcel not received.?extremely disappointed. Pl send my refund. Regards Pavitra Kulkarni kulkarni_pg&outlook.com”

Amazon India 1 star review on 4th September 2020

Helpful Report

Posted 5 years ago

“Bakwass servisec Food not order the amezon”

Helpful Report

Posted 5 years ago

“Worst customer care. Long delay in delivery. Fake products”

Helpful Report

Posted 5 years ago

“Bakwas service. misbehaving karna inka kaam ban gaya hai. Currier boy bhi aaj kal customer ko bol rahe hai lena hai to lo warna jo karna hai karo. Third class company. Third class staff.”

Helpful Report

Posted 5 years ago

“If you order in Amazon then one or two orders will be ok in the starting. Later these people start cheating.”

Helpful Report

Posted 5 years ago

“Worst service ever. Product returned and picked in june till date i have made 15 calls but the same answer but no refund. Cant trust it at all”

Helpful Report

Posted 5 years ago

“I, Dr. Anil had purchased Bitdefender Total Security for 3 devices, 3 years. It was mentioned in the description that there will be VPN Service (free 200 MB per day).But there is no free VPN 200 MB per day. It's a total lie, either from amazon or Bitdefender. Because Bitdefender are shielding them that's it's a total lie from amazon. And amazon India doesn't accepts their FRAUD, CHEATING and LYING and plus they will never ever post or likes any NEGATIVE feedback or comments of them and their sellers.”

Helpful Report

Posted 5 years ago

“I had purchased Bitdefender Total Security for 3 devices, 3 years. It was mentioned in the description that there will be VPN Service (free 200 MB per day).But there is no free VPN 200 MB per day. It's a total lie, either from amazon or Bitdefender. Because Bitdefender are shielding them that's it's a total lie from amazon.”

Helpful Report

Posted 5 years ago

“Used kurta and paijama was sent as a new. Took four photos of it. Tell me how to share the pictures.”

Amazon India 1 star review on 26th August 2020

Helpful Report

Posted 5 years ago

“Amazon delivery I ordered last 2 times to trichur was return arbitrarily by the amazon delivery team even without contacting me or any intimation and when complaint against them were raised with amazon team no action was taken. The flipkart delivered for the same address and their delivery protocol is also good.Hope amazon india takes action on its delivery team to improve its service”

Helpful Report

Posted 5 years ago

“Amazon customer care India helpline number...8250691461 retain amount 24 horse best Amazon India successful Amazon customer care India helpline”

Helpful Report

Posted 5 years ago

“Very poor delivery and customer care service”

Helpful Report

Posted 5 years ago

“Amazon just helping the Seller to fullfill his pocket...harasment for customers”

Helpful Report

Posted 5 years ago

“I live outside India and tried sending gifts and products to my parents Amazon india messed up big time on OTP. They went to the address and did not deliver as my dad did not have the OTP..Very bad service .The delivery person had 0 logic and sense of intelligence.”

Helpful Report

Posted 5 years ago

Amazon India is rated 3.8 based on 1,826 reviews