Amazon India Reviews

Name: Amazon India
Rating: 3.81

3.8 Rating 1,826 Reviews

73 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.8

Based on 1,826 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 5 star review on 6th August 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon India is not responsible for delivery and quality Agents are not going through delivery point My parcel 20days late And I’m collecting in a local bekary”

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Posted 5 years ago

“I have ordered a mobile from Amazon. But i didn't receive it, delivery boy is not responding to the calls. Customer care number is also not connecting. If you are not able to delivery the product in time just update it in one day before not before 10 minutes.”

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Posted 5 years ago

“Please start telling if products are Chinese or Indian and how much content is Indian.”

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Posted 5 years ago

“Pathetic service by amazon, product is not delivered even after delivery and there has been no update on delivery, its has been dispatched from a place 9 days ago but there has been no update where it has been reached and at the end of day they just cancelled the order. Even did not refunded my money.”

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Posted 5 years ago

“ADVERTISEMENT DURING COVID-19 SHOWS DELIVERY GUY WEARING PPE KIT THEY DON'T WEAR IT AND I DON'T EXPECT IT BUT why WRONG ADVERTISING. It's absolutely unethical and unececcasary they may give good price good service but wrong doing should never be allowed”

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Posted 5 years ago

“I was ordering and thet cancelled my order twice. Once after sending me a confirmation. I was shopping internationally.”

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Posted 5 years ago

“When every other online portal is giving delivery in current situation, Amazon is just too scared and has their own theory and philosophy about not delivering. They however are delivering across the road. As if across the road as the pin code changes, so does the corona scare. I feel it is all hype that Amazon has created. I have decided to leave Amazon.”

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Posted 5 years ago

“Amazon denied to deliver the product which was already in the Destination Amazon hub from past 6 days. It was a prepaid parcel. I have been contacting the customer care service from the past 6 days, and every Amazon agent gave me the same reply that the parcel will be delivered but it's facing a delay due to the current scenario (Covid-19). They asked me to trust Amazon and assured me that the parcel will be delivered. But after 6 days when I am still waiting for my parcel to be delivered I got to see that my parcel has been cancelled by Amazon without even informing me. That is really something disappointing. One thing I would like to add that Amazon must upgrade their customer care services. Because each of them speak different issues. Very Poor service. A high reflection of unprofessionalism. HIGHLY DISAPPOINTED!!!!”

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Posted 5 years ago

“I had placed an prepaid order in March 2020. Still did not receive the item. It is just showing dispatched. Amazon app does not provide any option of cancelling the order and mentions that the return date has passed. I fail to understand, if I did not receive the item how would there be a date as per return policy. The contact us option sucks. They offer a callback, phone rings and it auto disconnects within 2 seconds. The chat option does not provide any help either and goes on in loop without resolution. Overall pathetic service. I just want clarity on where my item is or need a refund. It's that simple. Thanks”

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Posted 5 years ago

“Order # 404-2597577-6961148 Dt 22/5/2020 Bournvita 750 gm received completely set as brick & can't use. No replacement/ refund policy for unhegine supply is clear wastage of money .”

Amazon India 1 star review on 30th May 2020

Helpful Report

Posted 5 years ago

“I paid for 20 packets of biscuits but they delivered 12 and didn't return the rest of the money.”

Amazon India 1 star review on 24th May 2020

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Posted 5 years ago

“I am so frustrated. These people return stuffs without checking. I ordered things for donation and they returned it stating that nobody was home. Liars.”

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Posted 5 years ago

“Order not delivered Order no.#171-3860398-5175568 placed on 29th April 2020. Mailing customer care is a waste of time. One mail says they could not call me since they dont have my no.When I gave my no, the next mail says they have no provision to call Trail mail in response followed by every other company is deliberatley blocked here so that each mail goes to a different customer care staff. Absolutely disgsusting.”

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Posted 5 years ago

“I liked to give zero but there was no such option. I am saying this after associated with them for past few years as a seller and Byuer. Both the experience is bitter. Once you're cheated by Amazon you should then and there leave them as it will continue and there will be no solution. I can tell their game. You call for problem. They will tell you to send mail or will send you a link to again explain the matter. You will do and wait and wait. If you call them the answer is we are looking into complaint has taken. Have you ever wondered why they have no complaints no and return call policy once complaint got resolved. Why they make you run like a Govt office from this desk to that desk. Because they know after a certain time you will be tired and loose. They train their stuffs following same protocol.”

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Posted 5 years ago

“Its totally unsafely.. because today Amazon Deducted my Amazon Pay Balance rs 620 .. when I checked there is 2 orders placed of Rs 620 .. Amazon Company fraud with me.. I didn't like . This very bed Services I think some will login my I'd then placed orders.. very poor Services. Better then paytm is very safe and secure..”

Helpful Report

Posted 5 years ago

“#Amazon #fleecing the customers, taking advantage of #covid19 situation. I had ordered a product form Amazon India on March 22, 2020. Since the lockdown strated on March 23, there App said the product delivery suspended due to lockdown. On April 24 they chage the status saying that they had rescheduled the delivery for May 4, as customer requested rescheduling, although I never did it. On May 2 midnight they initiate the refund cancelling the order, once again without taking my consent, when they were aware that government is relaxing the lockdown. On May 4, Amazon says delivery possible to your pincode but now the price of the product is increased by Rs 800. Amazon India trying to tkae advantage of #lockdown and charge people more despite keeping the money for almost one and a half month.”

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Posted 5 years ago

“Amazon is completely cheating customers and backing frauds seller, they cheated me the product that is worth of 48000 Inr, the product returned to the seller but they are not processing the refund and mentioning we can't help on your order. I request all never trust the amazon they are cheating customer and backing fraud sellers”

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Posted 5 years ago

“Not really had any issue in long past until recently where I returned the product on 16 March and till date after one month passed no refund has been credited in my account in spite of repeated calls and chats....now have to think before buying anything in future from Amazon”

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Posted 5 years ago

“Don't buy any mobiles are any other products in AMAZON... Customer care people are not working anything.. Just simply sitting and receiving calls.Time waste of calling them.Very poor service.”

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Posted 5 years ago

“I am regular subscriber and I am shocked by seeing how Amazon is not able to manage by not delivering essential products .I know COVID 19 everyone is doing well at there own end but Amazon is not even trying ...I m waiting since 26March ..money already been charged on 19 March ...I order from flipkart ..they delivered within 5 days but Amazon takes their client very litely ..”

Helpful Report

Posted 5 years ago

Amazon India is rated 3.8 based on 1,826 reviews