Amazon India Reviews

Name: Amazon India
Rating: 3.86

3.9 Rating 1,788 Reviews

75 %

of reviewers recommend Amazon India

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Metrics

3.9

Based on 1,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 30th April 2025

169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had great service with Amazon but this last one was so terrible I don't have words for it. Ordered from a 3rd party seller on Amazon rated as amazing on the site. Order did not come after 10 days and each time I spoke to Amazon I was told to wait another 2 days. After multiple calls and emails I made a noise on twitter and still had no proper help in getting a refund. The purchase was expensive too. Had to email the MD email to get a response. Ended up that the sellers account was hacked and many people caught. Took 4 days after final email for a refund”

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Posted 6 years ago

“Amazon started out okay, now they charge postage for almost everything and the waiting times for parcel are ridiculous! Use your local shops, far better service.”

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Posted 6 years ago

“Not happy with the service at all. I ordered a Rubiks cube for my daughter's birthday and they sent me completely the wrong item which was a real disappointment because I know how pleased she would have been with the one I ordered. It was too late to do anything about it in time so she had to go without, sadly. I decided to send it back but what a palava! Two of the three return options require a printer. Mine was out of ink which was going to cost about three times the cost of the puzzle. The other meant I had to go to the sorting office which is a lot of hassle where I live. Why can't you just write the address with a pen? And there is no option to exchange it for the right one, only a refund or gift card. I daren't order another one in case they get it wrong again. With no possibility of actual human contact you can't trust them. I think I've had enough of Amazon. They're not as good as they were.”

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Posted 6 years ago

“Product was delivered but left with unknown neighbour without any details or card. I didnt get my product even though I paid for next day delivery. The neighbour brought the package after 2 days. Very irresponsible delivery from the driver and amazon for pressuring the drivers with targets.”

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Posted 6 years ago

“Item was missing part”

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Posted 6 years ago

“IT IS GOOD QUALITY”

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Posted 7 years ago

“took 5 hours of phone calls for us to tell them our account was hacked ! absolute rubbish”

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Posted 7 years ago

“I ordered with Amazon Prime two day shipping. It took them six days after confirming my order for fifty dog training pads before shipping them to me. Now they are lost in the mail and haven't been found even three days after they were supposed to arrive.”

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Posted 7 years ago

Amazon India is rated 3.9 based on 1,788 reviews