Amazon India Reviews

Name: Amazon India
Rating: 3.86

3.9 Rating 1,788 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 30th April 2025

169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so frustrated. These people return stuffs without checking. I ordered things for donation and they returned it stating that nobody was home. Liars.”

Amazon India 1 star review on 24th May 2020

Helpful Report

Posted 5 years ago

“Order not delivered Order no.#171-3860398-5175568 placed on 29th April 2020. Mailing customer care is a waste of time. One mail says they could not call me since they dont have my no.When I gave my no, the next mail says they have no provision to call Trail mail in response followed by every other company is deliberatley blocked here so that each mail goes to a different customer care staff. Absolutely disgsusting.”

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Posted 5 years ago

“I liked to give zero but there was no such option. I am saying this after associated with them for past few years as a seller and Byuer. Both the experience is bitter. Once you're cheated by Amazon you should then and there leave them as it will continue and there will be no solution. I can tell their game. You call for problem. They will tell you to send mail or will send you a link to again explain the matter. You will do and wait and wait. If you call them the answer is we are looking into complaint has taken. Have you ever wondered why they have no complaints no and return call policy once complaint got resolved. Why they make you run like a Govt office from this desk to that desk. Because they know after a certain time you will be tired and loose. They train their stuffs following same protocol.”

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Posted 5 years ago

“Its totally unsafely.. because today Amazon Deducted my Amazon Pay Balance rs 620 .. when I checked there is 2 orders placed of Rs 620 .. Amazon Company fraud with me.. I didn't like . This very bed Services I think some will login my I'd then placed orders.. very poor Services. Better then paytm is very safe and secure..”

Helpful Report

Posted 5 years ago

“#Amazon #fleecing the customers, taking advantage of #covid19 situation. I had ordered a product form Amazon India on March 22, 2020. Since the lockdown strated on March 23, there App said the product delivery suspended due to lockdown. On April 24 they chage the status saying that they had rescheduled the delivery for May 4, as customer requested rescheduling, although I never did it. On May 2 midnight they initiate the refund cancelling the order, once again without taking my consent, when they were aware that government is relaxing the lockdown. On May 4, Amazon says delivery possible to your pincode but now the price of the product is increased by Rs 800. Amazon India trying to tkae advantage of #lockdown and charge people more despite keeping the money for almost one and a half month.”

Helpful Report

Posted 5 years ago

“Amazon is completely cheating customers and backing frauds seller, they cheated me the product that is worth of 48000 Inr, the product returned to the seller but they are not processing the refund and mentioning we can't help on your order. I request all never trust the amazon they are cheating customer and backing fraud sellers”

Helpful Report

Posted 5 years ago

“Not really had any issue in long past until recently where I returned the product on 16 March and till date after one month passed no refund has been credited in my account in spite of repeated calls and chats....now have to think before buying anything in future from Amazon”

Helpful Report

Posted 5 years ago

“Don't buy any mobiles are any other products in AMAZON... Customer care people are not working anything.. Just simply sitting and receiving calls.Time waste of calling them.Very poor service.”

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Posted 5 years ago

“I am regular subscriber and I am shocked by seeing how Amazon is not able to manage by not delivering essential products .I know COVID 19 everyone is doing well at there own end but Amazon is not even trying ...I m waiting since 26March ..money already been charged on 19 March ...I order from flipkart ..they delivered within 5 days but Amazon takes their client very litely ..”

Helpful Report

Posted 5 years ago

“Package with Urban Yog Instant Hand Sani... is being returned to us. If already paid, refund will be initiated once we get the package. http://amzn.in/d/jdKOMjk but uptil now no refund done.”

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Posted 5 years ago

“In Upcoming sale mobile smartphone price are high than normal day price then how can we call sale it's only loot by Amazon”

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Posted 5 years ago

“I'm extremely sad that I can't give a 0 or negative rating. Amazon.in just looted me of INR 7000. The 2 gift cards I added of total INR 7000 can't be found in my account. It wasn't used at all and now they're saying they can't find it even after providing all the details of the 2 gift cards. I swear to God the customer service crew doesn't have any brains. They're just there to give standard responses. Might as well save money by firing all these worthless staff and refund my money.”

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Posted 5 years ago

“Very bad service i am book mobile high version and paid extra delivery charges of rs 150. For same delivery but no timely updates ..3 days time very pathetic and high tention.... Pl.avoide”

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Posted 5 years ago

“One of the Pathetic experience ever had with any online service. Good for Nothing. You are the biggest fraudsters ever met with. You not only wasted time but also money, energy, high blood pressure, more over only doing timepass of us. 4 products purchased in last 2 week non of them matches the site photo. Failed to meet the customers expectations. Never suggest to friends and family to purchase anything even a pin from Amazon. Bad basest, worst worsted, annoying Pathetic.”

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Posted 5 years ago

“Pathetic customer service.”

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Posted 5 years ago

“Absolutely horrible. I ordered twice, both items failed to be delivered. Customer service was unable to help. Amazon's site would not let me cancel my orders since "they" showed the products as in transit, which doesn't matter if they NEVER show up. Never again!! Amazon India has proven themselves to have ZERO control over the products that I ordered once they were supposedly shipped. Epic fail!!”

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Posted 5 years ago

“Fake reviewing site!”

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Posted 5 years ago

“Is cheaper in shops”

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Posted 6 years ago

“Sent me a cordless vacuum with damaged charging station then failed to collect it within a month, now say it is outside the returns limit!!”

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Posted 6 years ago

“I ordered an ultrawide monitor for a good price. My money was taken but three hours later I recieved an email to say my order had been cancelled. The proce on the website went up by 40%. I complained but was told it was a marketplace seller and they would chase on my behalf. I tried several more times after nothing came back but have just been ignored”

Helpful Report

Posted 6 years ago

Amazon India is rated 3.9 based on 1,788 reviews