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Amazon India Reviews

3.9 Rating 1,788 Reviews
75 %
of reviewers recommend Amazon India
3.9
Based on 1,788 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
2.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Amazon India 5 star review on 6th August 2025
Velar B
Amazon India 1 star review on 30th April 2025
Nicole Diane
Amazon India 1 star review on 14th April 2025
Anonymous
Amazon India 1 star review on 6th April 2025
Rahul
Amazon India 1 star review on 6th April 2025
Rahul
Amazon India 1 star review on 29th March 2025
Abeen Kumar K L
Amazon India 1 star review on 29th March 2025
Abeen Kumar K L
170
Anonymous
Anonymous  // 01/01/2019
Worst service ever. Product returned and picked in june till date i have made 15 calls but the same answer but no refund. Cant trust it at all
Helpful Report
Posted 4 years ago
I, Dr. Anil had purchased Bitdefender Total Security for 3 devices, 3 years. It was mentioned in the description that there will be VPN Service (free 200 MB per day).But there is no free VPN 200 MB per day. It's a total lie, either from amazon or Bitdefender. Because Bitdefender are shielding them that's it's a total lie from amazon. And amazon India doesn't accepts their FRAUD, CHEATING and LYING and plus they will never ever post or likes any NEGATIVE feedback or comments of them and their sellers.
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Posted 4 years ago
I had purchased Bitdefender Total Security for 3 devices, 3 years. It was mentioned in the description that there will be VPN Service (free 200 MB per day).But there is no free VPN 200 MB per day. It's a total lie, either from amazon or Bitdefender. Because Bitdefender are shielding them that's it's a total lie from amazon.
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Posted 4 years ago
Used kurta and paijama was sent as a new. Took four photos of it. Tell me how to share the pictures.
Amazon India 1 star review on 26th August 2020 Amazon India 1 star review on 26th August 2020 Amazon India 1 star review on 26th August 2020 Amazon India 1 star review on 26th August 2020
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Posted 4 years ago
Amazon delivery I ordered last 2 times to trichur was return arbitrarily by the amazon delivery team even without contacting me or any intimation and when complaint against them were raised with amazon team no action was taken. The flipkart delivered for the same address and their delivery protocol is also good.Hope amazon india takes action on its delivery team to improve its service
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Posted 4 years ago
Amazon customer care India helpline number...8250691461 retain amount 24 horse best Amazon India successful Amazon customer care India helpline
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Posted 4 years ago
Very poor delivery and customer care service
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Posted 4 years ago
Amazon just helping the Seller to fullfill his pocket...harasment for customers
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Posted 4 years ago
I live outside India and tried sending gifts and products to my parents Amazon india messed up big time on OTP. They went to the address and did not deliver as my dad did not have the OTP..Very bad service .The delivery person had 0 logic and sense of intelligence.
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Posted 4 years ago
My all other experience with Amazon have been great and have never faced any issues whatsoever. This review is based on just one issue detailed below. REFUND PENDING SINCE 8th Oct 2019. This is reg order ID 408-0067737-9314770. Product received on 7th Oct 2019 is not at all up to the expectation, first information given to Amazon CC on 8th Oct 2019. Very hard to move mechanics seems to be of inferior quality. Since 8th Oct, 19 tickets were raised, File Claim was initiated, A to Z was initiated, have written to buyer-claims & resolution email IDs, have spoken MULTIPLE times with Amazon CC executives, BUT NOTHING and MY MONEY IS STUCK UP.
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Posted 4 years ago
Total bag of CHEATERS.
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Posted 4 years ago
My friend is order Samsung phone m21s was on 1st of aug . Amazon delivery estimate in 10th of aug. But still he is not receive him product. We are track orders in amazon it is showing 3rd of aug. In mumbra after that no comments update in tracking orders , I think we are comaplin against this of consumer court And he trying to call customer service on amazon but there is no response from them. What kind of service ur providing to customers. Very cheap and 3rd class service.
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Posted 4 years ago
I ordered a Lenovo tablet, order number 403-8684864-8545944 and a damaged product was delivered. Since then I am trying to return but they are avoiding and nobody coming to pick up an not returning my money. I sent pics of damaged screen also. I called them almost 10 times. Its already 3 weeks. My money got struck with them. Please don't order electronic item online on Amazon. Big headache.
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Posted 4 years ago
Dear Team we had a very disappointing response from Mr. Prince customer care executive which he is telling my address is incomplete and he is not ready to point out what is that . its more than 40 minutes we waited and its the first time we are getting such a humiliation in our life . i strongly recommend you to take necessary action against this particular person and sort out our issue otherwise we will compel to write against you in all reviews
Amazon India 1 star review on 9th August 2020
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Posted 5 years ago
I had ordered a mobile under exchange program. Delivery guy cancelled ordered because there is a small scratch on old one. I said I will pay the balance amount please deliver the mobile & he refused citing policy & cancelled the order. When customer is ready to pay the balance amount what is the problem? This adds reordering work to customer & waiting for another 2 days. Amazon also has to go through a whole cycle of delivery rework again. In what way this policy helps either customer or Amazon??? Offlate Amazon policies have become dumb & non customer friendly. I also lost the Amazon sale credit card offer which is not available now if I reorder it. The is no more attractive to buy. Wondering how Amazon is framing such a dumb policy which neither helps customer nor Amazon!!!!
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Posted 5 years ago
delieverd product was defective . And now i am slogging to get my refund . first time my product was not picked by the delievery boy and then they given me next date. In that day product was picked but a person from station in their supply chain called me on phone and said to talk to coustomer services fot writing some kind of note about the issue. and now i have became a football between them, calling one person to the other and still not got my refund of 33990 rupees.
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Posted 5 years ago
WORST EXPERIENCE WITH AMAZON ..I order samsung A80 and they are doing fraud with it .. they give me used phone .. and sim2 slot is not working at all .. I ordered first time and this was the bad experience ever .. and when i put complain they told me that it was not amazon’s mistake .. like how?? You give us used cellphone worth rs. 34k and you said its not your mistake .. you making us fool .. i visit service centre of samsung and they told me all these things that this is used phone .. you think its joke .. i spent a big amount on a fake site .. return it asap otherwise i will put complain and i have a proof that its a used cellphone ..
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Posted 5 years ago
Me and my full family has taken amazon membership since many years and a lot of purchasing done every month. Recently I have also taken prime membership. But now I am facing many issues and i can't write all.Among them top 3 problems that I faced are : 1. Ordered Fortune dishwasher powder pack of 5 ( seller is cloud tail and its Amazon brand ). They sent fake product as outside pack was ok but instead of dishwasher detergent there is some other product. After notifying them they are refusing to refund my money back. 2. I ordered stationary item and on the delivery date they cancelled and I received msg. I have ordered that item to gift someone and in the last day I received that msg and it made me helpless!! 3. Recently in mid July I ordered Doms kit and that was also my rakhshabandhan gift . It was supposed to deliver by 31st July and from that day regularly I get an update that item will be delivered by 9pm today. And the same msg I received regularly till 3rd Aug 2020. I tried to call seller( and mail them )as well as I called Amazon customer care, also I chat on amazon customer care many times for delivery but no response!! On 4thAug I received msg that ordered delivery is extended.... What is this are they making fool of their customers??. My sister ordered Rakhi recently and all rakhis that was received were not the same that she ordered.... Such a fraud Amazon are doing ... Also , they are not at all customer friendly as still I am waiting for my refund.... many times I mailed also but no response.. I would never recommend anyone for Amazon membership!!!
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Posted 5 years ago
Worst experience Guys guys guys ! Do not buy anything from Amazon they are especially seller are making you fool by sending fake item .what actually the doing is to put fake products inside the orginal package for the company u have ordered .I'm surprised to see my product OMG ..don't buy any product guys ...and if u buy any product which lesser than 1500 in a year they dont even bother not give you the chance of right to complaints about seller πŸ˜’πŸ˜’πŸ˜’πŸ˜’πŸ˜’ I have a proof of evidence see pictures.what I received (fake cover ) what I've order (golden sand back cover ) and what Amazon India says
Amazon India 1 star review on 3rd August 2020 Amazon India 1 star review on 3rd August 2020 Amazon India 1 star review on 3rd August 2020
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Posted 5 years ago
Amazon is just doing fake promises of fast delivery to attract customers. they failed to fulfill their promise and their executives couldn't help you with simple task of locating a package. very disappointing service.
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Posted 5 years ago
Amazon India is rated 3.9 based on 1,788 reviews