Amazon UK Reviews

4.7 Rating 13,239 Reviews

93 %

of reviewers recommend Amazon UK

4.7

Based on 13,239 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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How quickly does Amazon UK resolve customer queries?

Helpful Report

(3 days ago)

Greater than 43% of reviewers feedback is Amazon UK resolves customer queries within an hour.

Helpful Report

(3 days ago)

84.00%

Industry Average

“ The Customer Services is an excellent, advisers are very courteous and tactful. ”

- Amanda Bray

“ Excellent company,after sales service any problems solved quickly.Easy OnLine ordering. Good communication regarding orders placed.No problems if and when any items for return. ”

- Christine Henwood

“ I have been shopping with Amazon for over 5 years now & the service is getting even better. ”

- Lee Carter

Amazon UK Reviews

Customer Service - Good