Amazon UK Reviews

4.7 Rating 13,427 Reviews

93 %

of reviewers recommend Amazon UK

4.7

Based on 13,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is Amazon UK returns process?

Helpful Report

(3 weeks ago)

Greater than 76% of reviewers feedback is Amazon UK returns process could be better.

Helpful Report

(3 weeks ago)

50.00%

Industry Average

“ I have Amazon Prime. Whilst their service and returns are brilliant, Prime Video is a scam. Halfway through watching a film, you wil get lots ads when you already paid for the service! ”

- Anonymous

“ Will not refund me for items returned to them, total value of over £300!! I keep contacting them, but they just keep sending me emails saying that they won't refund me, even though they have admitted that they have received these returns. Nothing short of theft! ”

- Anonymous

“ Something seriously has happened at the returns end at Amazon UK but they won't investigate nor of course refund my money. ”

- Steven Howe-Bull

Amazon UK Reviews

Returns - Average