Amplifon Reviews

Name: Amplifon
Rating: 3.00

3.0 Rating 270 Reviews

48 %

of reviewers recommend Amplifon

Company Reviews

Questions

Metrics

3.0

Based on 270 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 161 209 7255

Write Your review

Tell us how Amplifon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Amplifone hearing aids successfully for two years now. For the last few months Kingston upon Thanes Branch (my nearest branch) have offered poor service. A locum, who did not know what he was doing. Closed Thursday, Friday and Saturday each week. And now, 10.20am on Monday, no one answered the phone . WHAT IS GOING ON THERE! I am going away at the end of this week, for a month,and I need (and the locum allegedly ordered, the small fine plastic ear ends for the ends of my hearing aids BEFORE I leave the UK! HELP!!”

Helpful Report

Posted 9 years ago

We regret the issues you have experienced with the Kingston branch, but can assure you that we are working hard to resolve the problem. In the meantime all calls are being diverted to the Customer Services department and we will arrange for one of our alternative branches to assist you.

Posted 9 years ago

“If you want to buy a pair of hearing aids and have them sent back to the manufacturer 4 times in the first 2 months then when you receive them back yet again and they are still not right them this is the company you want avoid go else where”

Helpful Report

Posted 9 years ago

“Paul J Thanking Caroline Jones at Carmarthen for the professional way in which she gave my earing test and I would most sincerely advise others with earing problems to pay a visit to the Carmarthen shop I was a 100% satisfied with the treatment and the earing aids I purchased THANKS FOR IMPROVING MY EARING”

Helpful Report

Posted 9 years ago

“Visited the Colwyn bay branch after poor service from Specsavers and Ormerods (Boots). After a 5 minute chat about my issues with the other companies , Mr Williams provided me with a solution . He went on to do a thorough test which included word tests, demonstrated some aids and gave me options of solutions. At no point did he try to sell me anything, I made my own mind up. I have now have my aids for 2 months and am amazed at them and especially the fact I can take phone calls on them. The after service is excellent and friendly. All branches will vary depending on the dispenser but if you are in North Wales, go visit this branch.”

Helpful Report

Posted 9 years ago

“Bought my hearing aids 7 years ago. Never got on well with them. Too loud or too quiet and did not feel comfortable. In loud company I could hear better without them. On the 6 monthly check ups they were adjusted but still not right. The last year they have been trying to sell me new aids but why spend £2000 for a product that I am not happy with. I decided to go National Health. I was seen within 3 minutes of appointed time at Maidstone Hospitaland 45 minutes later walked out with a pair of hearing aids which I have worn 16 hours a day since. NO CHARGE and free batteries which last 14 days - 4 times as long as amplifon. Worn the aids for 4 weeks before posting this review. A very happy NH 'customer'.”

Helpful Report

Posted 9 years ago

“I can't praise the Chichester shop enough. I was nervous about having my hearing tested but Peter Barlow and his staff quickly put me at ease. Everything was fully explained and no pressure was put on me to buy the most expensive hearing aids, "which I didn,t". After the fitting of my aids I had a couple of slight problems Peter was only to happy to help me. I would recommend Amplithon and in particular the Chichester branch to anybody. Thank you for helping me hear clearly for the first time in years.”

Helpful Report

Posted 10 years ago

“I went into the Amplifon store on the Lisburn Road, Belfast to get hearing aid cleaning products. Upon entering the girl at the desk looked at me like I should not even be there and was completely unhelpful. She had no clue about any of the products despite me telling her the name of it, finally after she found it she then said she had no change and so I should go to a shop and get change, I was not allowed or offered to use the card machine sitting right beside her. I ordered something of Boots which I would have done in the first place if I knew that customer service clearly isn't thought highly of despite serving people who have hearing loss and would appreciate a bit of understanding.”

Helpful Report

Posted 10 years ago

“I am Moning again I still can't get over this seimen hearing aids £2000 and not working so b ask to my old over the ear 7 year. Old ones and still working the new cic were the best for me I wish I had not got them l am not sure that they were new I think they might have been recon put into my moulds as when the left one went wrong and was repaired after 6 months use it worked much better then when I first got it so be were don't buy from them Aids”

Helpful Report

Posted 10 years ago

“My father ib kaw is 72 abd lives all aline. 1 month after buying hearing phone it stated giving priblem. Its horrable experience as no one bithers to repair it. We are repeatedly complaining and there is no response. Rubbish service. Please dont buy”

Helpful Report

Posted 10 years ago

“David Murdoch of Cheltenham sorted out one of my hearing aids the day before we were due to fly on holiday so that I had two working aids for our three week holiday. What better recommend for the company and for him personally. Well done David!”

Helpful Report

Posted 10 years ago

“I got my siemens hearing aids October 2010 the left one stop working about six months and was repaired in about a week I had only used it about three months if that.the right is working but the volume is not what it was so when I went back for check up in feb 2015 they said there was no more he could do after trying to make it work better but it is still the same and said if I want to get it repaired I would have to pay now I mostly only use them when I go out so I proberly have only worn them half the time I have had them.at £2000 I think this is nit right. barry cooper .dorset area”

Helpful Report

Posted 10 years ago

We would be happy to offer our assistance and would ask that you contact our Customer Services department on 0161 209 7008 in order to arrange an appointment to discuss the problems you are experiencing.

Posted 9 years ago

“Rubbish”

Helpful Report

Posted 10 years ago

“My father is having a five star services with amplifon. Dad is 82 so getting about is difficult, Greg from amplifon came to the house, tested dads hearing, told dad he would come back 2 weeks later with hearing aid. He arrived on time, fitted the hearing aid, done more tests, shown dad how to change the battery. Coming back on Tuesday next week to make sure everything ok and dad is still happy with purchase. The friendly service, punctuality, and care Greg gave was excellent. Thank you from Anthony Trego”

Helpful Report

Posted 10 years ago

“My mother saw a advert in the paper and had a appointment booked for today Monday 22 09 14, in the afternoon . At 16.00 my mum called them to find out iamplifier advisor was coming. The response was. Oh if he isn't there by now he wont be coming I will good another appointment for the 1st of October They did not apologise, or give any explanation to why the appointment wasn't kept. My sister phoned them at 17.00 to talk about the offer of the free amplifier , the operator said they close all the computers down at 17.00 . After reading some of the revenues, people are being ripped off they don't quote prices except for the free amplifier, what Thayer are not saying is the device to use the amplifier will cost you thousands of pounds , please beware of this company. If their customer service is poor before you buy imagine what it will be like when you complain C.Stimson Surrey”

Helpful Report

Posted 10 years ago

Dear Mr Stimson, We would like to investigate what has happened in this instance. Would it be possible to provide details of the branch in question so we can find out exactly what has happened. Kind regards Amplifon Customer Services Team

Posted 10 years ago

“I really should have come to this company years ago, I sure would have saved a lot of money! Having worn private aids for nearly 6 years - I still struggled in a lot of situations and was not a happy bunny. Thankfully - I met my Audiologist in Bromley who I have to say, is possibly the most wonderful person I have ever met. Not only did he provide the most thorough test, he did not rush, made me feel completely at ease and did not try to "sell" me a hearing aid. The decision on what to wear was purely made on my test results and previous experiences, and after 6 months, the service has been 1st class and I can hear like a normal human being. Mr Chatinder Randhawa has completely changed my life, I am so grateful I have him as my Audiologist. From one happy customer.”

Helpful Report

Posted 10 years ago

“In 2008 as a result of a leaflet drop I visited Amplifon's place in Gloucester. That was 6 years ago. The "Consultant" after various so called tests recommended certain hearing aids costing WELL OVER £2,500! Since then I have been up and down for so called "TESTS" - which they based all on some "magic" computerised so called "Analysis". The Consultant never listened or effected my requests. Most times he would say "wax in your ears" - most times he found none! I visited another source. They tested me, they examined me - THEY FOUND NO WAX! They provided me with a set of Hearing Aids AND LISTENED TO MY REQUESTS. THESE WORK COMPLETELY SATISFACTORILY. Amplifon have proved themselves useless This month, July 2014, I wrote to Amplifon's Head Office. All I got was a lousy reply with off the file stock sentences which make an excuse from a politician read like gold! L. PRESCOTT.”

Helpful Report

Posted 10 years ago

“I had a problem regarding what I considered was an overcharge on an insurance claim which was NOT dealt with satisfactorily by Head office I went into Wgmore Street branch where I purchased my second and latest pair of hearing aids and was delighted that Mathew Allsopp had returned from his holiday and was able to see him personally Within 2 hrs of our meeting he had resolved the problem to my entire satisfraction I would like to extend my thanks to him and hope that Amplifon will appreciate the wonderful way he dealt with a very irrate client Maureen Zelzer”

Helpful Report

Posted 11 years ago

“Been a customer of the branch for many years. Service has been good, particularly appreciate the regular review, I think that this is necessary for the newer digital aids.”

Helpful Report

Posted 11 years ago

“Have always found the staff very helpful and willing listeners. they seem to be able to find the answers to any problem related to the hearing aid itself and they seem to take an interest in my own personal issues relating to the hearing loss. Atmosphere in the shop is calm and quiet.”

Helpful Report

Posted 11 years ago

“It took around eight months eventually sort out my hearing aids, which do work well with my hearing problem, but the cost of maintenance, ie batteries, filters is more than I expected.”

Helpful Report

Posted 11 years ago

Amplifon is rated 3.0 based on 270 reviews