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Amplifon Reviews

3.1 Rating 254 Reviews

50 %

of reviewers recommend Amplifon

Company Reviews

3.1

Based on 254 reviews


Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought hearing aids on 09/02/2018 for £1,615.00. I had regular hearing check ups, unfortunately I started having problems with the left hearing aid just a couple of months after the guarantee ran out, they would not do anything for me except inform me it would cost me £99.00 for it to be repaired or £3000.00 for new ones, they promise a life long after care, I don't think so, I have been left with only one hearing aid working, I am so disappointed, I have now gone somewhere else, but I feel my money was wasted with amplifon and I would not recommend them.”

Posted 3 years ago

“It's just a scam, they say it's a FREE hearing test, when actually they have to test your ears to know what level if hearing aid you need .. Then they start, how much is your budget.”

Posted 3 years ago

“This has been a good company which I fear has deteriorated, perhaps due to poor management. My local branch quite good although turnover rate of audiologists may be a warning sign. Individual staff mostly very good. However after the (Coronavirus) lockdown started I needed help with a wax-blocked hearing aid. All clinics closed of course. I would have been happy to send it somewhere, even clean it myself if possible (never been shown how). National helpline (long time to get through) arranged someone to a call me. That one call happened while I was out (daily hour-long exercise); can't phone the calling number back - it just refers me to helpline. Helpline guaranteed I would get another call. I'm still waiting (over 2 weeks). Luckily a small local independent was prepared to fix the aid - at no charge.”

Posted 4 years ago

“Amplifon Horsham is dreadful. Their audiologists change continuously and now they only have one that comes in a couple times a week. Had problem when aids were unusable but have to wait over a week to get an appointment. Think it's time I went elsewhere. Go to Specsavers where you are cared for and attentive aftercare.”

Posted 4 years ago

“I had a appointment booked at Epsom Surrey branch in December this was cancelled due to Sewerage escaping inside the Amplifon premises! After this problem was sorted? I received No communication from Amplifon staff to re book my appointment and I still haven't heard anything.”

Posted 4 years ago

“My mother broke her Amplifon hearing aid the weekend after Christmas. We were unable to contact Amplifon until after the new year. The answerphone message said they were back on 27 December but I got no response to the messages I left until 6 January. The aids then had to be sent away and would take a week. They took 10 days to come back! We were quoted £99 for repair but when collected were told it was double that. Also, the phone continually goes to voicemail. Customer service is poor.”

Posted 4 years ago

“A couple of weeks Ago I got a phone call from the Ipswich branch offering me another hearing test and also offered me a free trial of hearing aids I thought brilliant so I booked in for today 4/10/18 got there and the receptionist was lovely very welcoming offered me a coffee she was very friendly I had my two year old son with me the audiologist came out and Greeted me went in to his office sat down which was only for about ten fifteen minutes only to be told that he couldn’t do anything he had a look in my ears he didn’t explain what was going on in my ears he didn’t do a hearing test at all which I why I was there in the first place and there was no offer of hearing aids all he said was that he needed me to go back to hospital to go back to ENT which I explained is difficult as I have no child care all my family members work and my partner can’t get time off work to help me out i found the audiologist quite rude i do not appreciate that in front of my son I walked out of the store very upset and angry, why ring me and offer me things and then turn me away it’s unacceptable and unprofessional and dishonest,”

Posted 5 years ago

“My 95 year old mother bought hearing aids from you in 2011 which cost nearly £3,000. She was told last year that they are now too old and she needs new ones. Defunct in only 6years !!! However, we kept all her appointments at the Amplifon clinic until the venue was changed I was then unable to get her to the new premises.for the supposedly "free lifetime aftercare." Home visits were arranged, this has been very satisfactory until today we have received a letter stating that for future visits my mother will be charged £30 each time. We are not impressed with the quality of the hearing aids we were never told at any time that there would be a possibility of such a short lifespan and now to add insult to injury she will have to pay for the continued aftercare. We will definitely not be recommending Amplifon to anyone.”

Posted 5 years ago

“I have had Amplifon hearing aids for nearly 6 years but the audiologist now says that they are obsolete which I can understand but the cost of replacements are prohibitive to a pensioner with the 'Diamond' @ £ 3000 and the Platinum @ £2200 (with 45% discounts). It is hard to believe that the 'Diamond' LiNX 0 actually costs over £4350!”

Posted 7 years ago

Read Amplifon Reviews

Dear Philip, The Ampli-solutions Gold, Platinum and Diamond packages relates to the particular hearing aids purchased and depends on the level of technology involved. The various packages relate to how many years free cover for repairs and free batteries a customer can expect to receive. Every hearing aid supplied by Amplifon includes Life time aftercare for the life of the hearing aid which involves a full annual Hearing Health Review and an ‘On demand’ service where a customer can contact any of our nationwide branches for service and advice. Amplifon’s pricing structure is very competitive and we believe our Aftercare is amongst the best currently available. Many thanks The Amplifon Team

Posted 7 years ago

“This is a response to Amplifies response A loose part on a toy is a choking hazard and H & S would be all over that.Why is acceptable to have lugs come off a hearing aid in an ear canal which necessitated two emergency GP surgery visits and nearly hospital.You say it is rare but the fact they come off is wrong let alone blaming somebody for pushing them in to hard. You then gave mum another style instead of offering a refund but they were completely unsuitable.Mum has narrow canals and they block up quickly within days and require filter cleaning.Mum cannot clean the filters as she has claw hands and arthritis as well as being registered disabled.You advise that a consultant checks she can fit and clean at time of providing yet it was patently clear by the state of her hands that she could not manage.It is wrong of a sales company to say get another family member to do it especially when Mum lives alone.Your latest offer to clean involves her taking the packet to the post office and sending special delivery which is expensive.Not really practical when filters need changing every 7 days so you would be without for several days per month.It is clear that these were not fit for the specific customer and should not have been provided but targets and profits before customers-Disgusted with attitude of customer services”

Posted 7 years ago

Read Amplifon Reviews

Dear Mr Woodall, Again thank you for raising this issue. It is important to point out that there are currently only 2 types of hearing aid fittings available. Those that fit behind the ear which were the first style supplied to Mrs Woodall and those that fit inside the ear. Mrs Woodall initially coped well with the behind the ear fitting, however as soon as we were informed of the dome becoming detached these were exchanged without delay to the in the ear style. Mrs Woodall did not request a refund at anytime as her priority appeared to be the need to hear and no concerns were raised by Mrs Woodall in respect of the benefits of either set of hearing aids. Again we would point out that basic maintenance of the aids such as cleaning, changing batteries and wax filters must be carried out as often as necessary. We have offered to assist Mrs Woodall in whatever way feasible. As Mrs Woodall has home visits we are prepared to offer any assistance that is practical by calling out to see her when possible, however it would be most helpful if Mrs Woddall has a carer that they also assist Mrs Woodall with the general maintenance of her aids to ensure that she is not without than for longer than necessary.

Posted 7 years ago

“Mum now aged 91 had aids fitted that resulted in two trips to GP who nearly had to send her to A @ E as lugs came off in her ear twice They changed them for a different style as a"gesture of goodwill" for another style which went into ear more.Mum's ear canals are narrow get waxed. Apparently she has to clean filters every 7 days.Supposedly at assessment they check to ensure that customer can clean, but given mum has trigger fingers and clawed hand through arthritis not a very good check.Mum told the lady who came out to visit that this was happening and she couldn't hear as a consequence.Eventually we wrote to customer services who gave us what I would consider to be a dismissive couple of letters back.I rang up and the lady I spoke to was the most arrogant person I have ever experienced in any customer services with a customer empathy count of less than zero.At the end of the day they have sold and persisted with hearing aids that cannot be managed by the customer”

Posted 7 years ago

Read Amplifon Reviews

Dear Mr Woodall, We can see in 2014 that Mrs Woodall was supplied with a pair of hearing aids that fit behind the ear as these were the most suitable for her level and type of hearing loss. Unfortunately 12 months following the fitting of this style of hearing aid Mrs Woodall reported that the tulip dome that fits on the end of the receiver had become detached on 2 separate occasions. Whilst such occurrences are rare it can happen from time to time and is usually caused by the dome being pushed too far into the ear canal. In order to avoid a recurrence of this problem Amplifon exchanged the hearing aids to a design that fits inside the concha of the ear. This style aid has no dome, however cleaning and maintenance needs to be attended to regularly due to the environment surrounding this style of hearing aid. We understand that this has been an issue for Mrs Woodall and Amplifon have offered to carry out the maintenance for her wherever possible and suggested that the aids be returned by post in order for this maintenance to be carried out. We have also suggested that a family member be present so that the general cleaning and maintenance of the aid can be demonstrated in order to assist Mrs Woodall. It is important that we point out the logistical difficulty any hearing aid supplier would encounter if the supplier is then expected to carry out weekly or daily visits to a customer to carry out basic maintenance. If contact our customer services team on 0161 209 7008 for any further assistance.

Posted 7 years ago

“Bought my hearing aids 7 years ago. Never got on well with them. Too loud or too quiet and did not feel comfortable. In loud company I could hear better without them. On the 6 monthly check ups they were adjusted but still not right. The last year they have been trying to sell me new aids but why spend £2000 for a product that I am not happy with. I decided to go National Health. I was seen within 3 minutes of appointed time at Maidstone Hospitaland 45 minutes later walked out with a pair of hearing aids which I have worn 16 hours a day since. NO CHARGE and free batteries which last 14 days - 4 times as long as amplifon. Worn the aids for 4 weeks before posting this review. A very happy NH 'customer'.”

Posted 8 years ago

“I went into the Amplifon store on the Lisburn Road, Belfast to get hearing aid cleaning products. Upon entering the girl at the desk looked at me like I should not even be there and was completely unhelpful. She had no clue about any of the products despite me telling her the name of it, finally after she found it she then said she had no change and so I should go to a shop and get change, I was not allowed or offered to use the card machine sitting right beside her. I ordered something of Boots which I would have done in the first place if I knew that customer service clearly isn't thought highly of despite serving people who have hearing loss and would appreciate a bit of understanding.”

Posted 9 years ago

“I am Moning again I still can't get over this seimen hearing aids £2000 and not working so b ask to my old over the ear 7 year. Old ones and still working the new cic were the best for me I wish I had not got them l am not sure that they were new I think they might have been recon put into my moulds as when the left one went wrong and was repaired after 6 months use it worked much better then when I first got it so be were don't buy from them Aids”

Posted 9 years ago

“I purchased an hearing aid,from you .I had a problem with the aid rubbing my ear,it was sent back,and returned,a much smaller hearing aid.the hearing aid was loose in my ear causing ,it to make the aid noisy,the aid did not seem to be anchored in my ear.i went to a funeral of a great friend,and had the embarrassment of having to take the aid out,to spare people having to listen to said noise.i would think twice about recommending AMPLITHON .thank you”

Posted 10 years ago

“I am a little disappointed with the instrument I seem to lose power.ie I continually have to press the button to try to increase the sound strength. I feel embarrassed by having to ask my companion, to repeat what they have just said. I seem to get on better using only one Ear plug at any one time. With both in I seem to get a garballed sound, or wrong interruption of the word used, through not hearing it properly in the first place.”

Posted 10 years ago

“I say poor as i cannot hold converation between four people when i go out for a meal. I am o.k. one to one, any how i am ok one to one without hearing aid. My appoiment is at Watford, this has been cancled,”

Posted 10 years ago

“I was misled into buying hearing aids totally unsuitable for my hearing loss. After a days wear the hearing aids were returned to the shop with my concerns and complaint. I was given a lot of excuses and again with no satisfactory resolution to my complaint and suffering. I was referred to the cancer department of my local Hospital for suspected cancer of the ear and neck due to the hearing aids being wrongly suggested. I was not given any choice so since then I have not worn the apparatus as they were unfit for purpose. It is now subject to a law suit for misdiagnosis and miss selling hearing aids. The finance company has also been lacking to much help in the matter.”

Posted 4 days ago

“First off, their provider HearUSA didn’t seem to know what Amplifon was. After figuring it out, HearUSA offered me a hearing aids make/model that they said would cost between $3000-4400 with the Amplifon discount. I talked to Amplifon and asked what their price for a pair of Costco Rexton behind ear hearing aids would cost. They said $1875 EACH, whereas Costco’s price for the same exact hearing aids is $1550 for A PAIR! EVERYONE, STICK WITH COSTCO! Great products and great prices and great warranties/maintenance/zero deductible replacement.”

Posted 1 week ago

“WON'T STOP CALLING CAN RECEIVE UP TO 3 - 4 CALLS A DAY. HAVE ASKED THAT THEY TAKE OUR NUMBERS OFF THEIR CALL LIST BUT THEY SAY THEY CAN'T. WE HAVE EVEN TOLD THEM WE WILL CONTACT ACCC REGARDING THEIR HARASSING CALLS STILL THIS DOES NOT STOP THEM.”

Posted 2 months ago

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Amplifon is rated 3.1 based on 254 reviews