My second order, not impressed.
I have tried to call to get an estimated delivery date as we are looking after a dog & need the food urgently. I emailed 3 days ago - no response. I have dialled the number about 50 times, keep getting the engaged signal. First time I got through I was told for half an hour I was 6th or 5th in the queue.... gave up..... Today, tried 26 times, engaged. Finally got through, no message the phone rang for 39 mins. They say they are passionate about customer service ?????..... A silly statement as they don’t have any in place... very disappointed. 07763 813463 if you should read this, I would be delighted to hear from you.... IF THERE IS ANYONE THERE !!!!!!
“Really not impressed by Animed, sent my prescription's by email which they received and then I sent by post as a back up. They emailed me to say that the emailed prescription's photos I sent were not clear which is fair enough but knew I had posted them as a backup. Animed said they have never received them after me complainin, I asked for a complaints procedure and still waiting. I have had to purchase another 2 prescription's from my vet now to ensure I receive the medication I had paid for. Dreadful custimer service who does not want to resolve complaints and it is the pets that suffer. You have been warned!”
“I have been dealing with this company for about five months now. My dog has chronic arthritis and needs pain killers I have had no problems with ordering online and with talking to customer relations who were very helpful. Both drugs are prescription only one of which is a controlled drug and has to be signed for. The CR person talked me through the ordering process for online and also took my order over the phone. They have been nothing but helpful , I will certainly continue to deal with them.”
“Trying to order dog food click pay with saved card put in cards security code still says I have to choose pay with new card put in details of card (same card which is allegedly saved) gos though to payment verification page 10 mins later it crashes try to recorder start entire process again including card details”
“Ordered Vivitonin for my elderly Lab and opted for express delivery at extra cost as we were running low on tablets. 7 days later, still waiting, accessed my account online only to find the order prescription was pending validated. Tried to phone, got sick of being caller no 5 for about 30mins, resorted to email to say I wanted to cancel, they replied quickly to say they were waiting for a valid prescription. When were they going to tell me this!! Basically they weren't, does opting for express delivery not tell them I wanted the tablets fast! I'm going elsewhere now.”
“The website does not work at check out/payment stage resuting in having to contact them by phone. the phone queues to contact them by telephone are ridiculous. Whatever time of day you call you are always told you are about 9th or 10th in queue and can never speak to anyone. i have regularly used this website for years without problems previous to the last few months. the company will be losing plenty of both loyal and new customers i am sure.”
“Terrible don't use they take too long to check prescriptions and don't communicate if there is anything wrong. I have ordered insulin for my dog for years from animated without a problem till this year which has been awful and distressing as it is a fridge overnight item you have to be in to receive but as they don't communicate and take so long you can't work out if you will be available to receive. I have a new supplier and I ordered last night and will get it tomorrow with excellent communication skills just£2 dearer.”
“Less than one star if it was possible. Took order over phone...have ordered from them before...took payment...two weeks later no tablets arrived yet.
Called and too many excuses given...told refunded...phone put down on my face.
DONT use them...NOT a trustable company.”
“As a new customer to animed in respect of the supply of dog food (James welbeloved) . I cannot speak more highly of this company , this , in all aspects of their service . The order was placed and paid for by phone with a most pleasant and professional member of their staff . The order was confirmed by email , the delivery was confirmed by a further email , the price paid was not to be bettered anywhere, the postage was free , the delivery was made within three days , both i and the dogs are very happy and will be a returning customer of animed .”
“Animed has gone down hill fast. There must have been big changes but they will lose trade if it is not sorted QUICKLY.
1. Regular order marked out of stock for the first time in 2 years.
2. 2 months later re-ordered with no confirmation by e-mail.
3. Wait for 30+ minutes to be told still out of stock even though website says "in stock". Refund arrived in my account OK.
4. Complaint to their support mailbox (that's a joke) did not arrive.
5. Eventually spoke to a supervisor who was very sorry but said there are many customers who don't receive confirmations for an unexplained reason, and there was no trace of my complaint in the "support" mailbox so I re-sent while still on the call and hey presto, it then arrived.
The supervisor assured me that I could order through her and she would track everything, so I placed an order. This is their very last chance with my business as there are better, more responsive companies waiting to care and supply. Zero stars for customer care.”
“Took our money over the phone a week ago for an urgent prescription for Vetmedin for our dog. No email was sent to us. Tried ringing, always engaged. Sent them an email. They replied “Order number?” No email was sent to us, so no order number. Told them this & they returned our money with no explanation! Terrible service! They don’t deserve one star!”
“Just spent over 3 hours entering my details onto their very difficult website. The website would not upload my pdf file prescriptions. After 3 attempts to contact them by phone, each time kept in queue for up to 20 minutes, finally gave up. Totally wasted morning! Don't waste your time with these people! Wish I had read other peoples reviews before bothering.”
“Ordered meds for my dog but didn’t receive an email until 10 days later to say one of them was out of stock. The prescription was for 30ml and even though they had the 15ml in the same medication they can’t substitute. After a lengthy wait on the phone they tell me that if a med is out of stock they wait a few days before cancelling the order rather than just informing the customer. I will now have to get another prescription from the vet and reorder but it won’t be from them. Pet drugs online have it and cheaper too so they will be getting my business from now on.”