“I made 2 purchases through Anthropologie and I used PayPal. Right after I made my purchases, PayPal informed me that my account was hacked. Someone used my information and drained my bank account. I tried calling Anthropologie about it and instead of being helpful, they canceled my existing order!! So I called them back asking for them to undo the cancellation and they refused to. I still have not been refunded the money I paid them originally either. It’s been a few days. DO NOT SHOP HERE. YOU WILL BE RIPPED OFF.”
“Don’t ever give Anthropologie your email address in exchange for free shipping. They’ll keep spamming you for ever and you cannot unsubscribe. I will never buy from them again for that reason alone.”
“I ordered several items for Christmas and realized I had provided the incorrect street address. That was my error. Where I find fault is with Anthro’s customer service. Once I realized my error I tried numerous times to reach their Customer service. I attempted an on line chat, I left my email with my concern, a remained on hold for over 45 min several days in a row and never spoke to, or heard from a customer service representative. I finally called the local store and a very kind manager indicated they too were having difficulty reaching customer service. The items I ordered were returned to where they originated from and my account was credited in the end but the annoyance was great. I won’t order from this company again.”
“Ordered a sale skirt. It didn’t arrive instead a random hat came. I emailed them they said they would send it out my dresses and apologised and didn’t send it. I emailed them again and they said they I no longer had the skirt they refunded me BUT £5 less than I was due back. Utterly incompetent service and haven’t done anything to rectify or compensate me for their repeated mistakes. I won’t be using them again.”
“Beautiful unique products, great selection of clothing and homewares, very helpful staff and lovely packing, other stores should look to them for inspiration.”
“I love the designs for the homeware in Anthropologie, quite unique and very pretty. One proviso would be that they should keep a back log of particularly glassware as its very difficult to replace should one get broken, but apart from that good quality and innovative products.”
“Always amazed by the quality of the products, the imaginative design and the delivery which comes usually by courrier, so I don't have to wait at the post. Been a client for several years and I will keep buying from them. In the rare event (happened twice) that I wanted to return an item the client service was excellent.”
“I have made several purchases from Anthropologie & have been pleased with every single one of them! I find their clothing range to be quite unique & good quality. Also their household goods, they're unusual & stylish.”
