“I love Antique Farmhouse. Have shopped their site for the past 2 years and have never been disappointed. Recently I purchased a table lamp which was slightly damaged upon shipment. Customer service was terrific and replaced it right away. Exceptional Customer Service. I will continue to shop and purchase their products.”
“I’ve ordered many things from AFH and have been happy with all items. They have a unique and wide array of merchandise.
Recently, and for the first time ever, I received the wrong item in my order. I emailed them and advised them of my order number and item and what I was sent instead.
A member of their staff (Lori,) responded quickly and explained what had gone wrong. She then worked quickly to remedy the issue. She got the correct item re-ordered, provided me with all the necessary information to track it etc…
And she advised I could just keep the incorrect item sent as a gift for the inconvenience of the mishap. All in all I was very pleased with their response! It’s good to know if a mistake does happen, they are attentive and quick to make it right.
I will continue to order from AFH. Even more so now.”
“Purchase with confidence. The product I purchased did not workout for me. Antique Farmhouse did not hesitate to make it right. Quick responses and communication. I'm sure you'll be happy with your purchase, but if not, you will get the professional attention needed to make it right.”
“I have ordered several items from Antique Farmhouse and have loved everything. My orders have been received in a timely fashion and are very well packaged. I will continue selecting pieces for my home and gifts. No complaints...just compliments!!!”
“I have bought several items from Antique Farmhouse and couldn’t be more pleased. The quality is outstanding and there isn’t much I wouldn’t love to see in my home. One of my orders was taking a longer than usual so I emailed to get the status of my order. I received a prompt reply and my order was on its way. It’s hard for me to get out because I am caregiver for my disabled son so it is great to be able to buy beautiful things for my home from home. You have a loyal customer for life.”
“I am very happy with my order. I recieved it the same week I ordered it, very fast shipping. The candle holder I got was very beautiful. Very happy with my purchase.”
“I’m Excited every single day to open up their web! Always great goodies &!great ideas with their photography. Very current products! Love this website! I prowl it every day!!!”
“The ordering process was very easy, however, the wrong item was sent. After communication with Jen at their customer service, the error was corrected. I was surprised and very happy at how quickly, courtesy, and kindly Jen assisted. She kept me in contact and was extremely helpful! Kudos to Jen!”
“I found this website by chance and am obsessed. They have amazing products, with a great variety. While our aesthetic leans more French country than farmhouse, this website offers a lot of style in many directions.
Their staff has been amazing to deal with and make my desire to return even easier.”
“I had to contact customer service about a pillow that said it had been delivered but wasn’t ! I received an answer back immediately witch was corrected right away ! I have bought many items from Antique Farmhouse and have loved everyone of my items ! Quality is very good and reasonably priced ! I will continue to shop with them !”
“I understood when I placed the order for my canvas that it would be shipped in 15 business days and I ordered it during the holidays. Yes, 15 days is longer than I'm used to waiting, but when I made an inquiry I got a straightforward and honest answer from Jen, the customer service representative, about my shipment. When I received my canvas, it had an issue which Jen took care of promptly and to my satisfaction. I would not hesitate to make a purchase from Antique Farmhouse again.”
“I have been an Antique Farmhouse customer for a few years and have never had any problems with my orders. This last order though was a bit problematic. I was very happy with the way Kim handled the situation and her ability to resolve the issue. A very caring and knowledgeable customer service representative.”
“I would like to thank Kim with Customer Service for her lighting fast response and help with my order. She communicated with me crazy fast and solved my issue so fast that I couldn’t believe that I was already getting emails and confirmation from her. KUDOS Kim!! Thank you so much for your help”
“Really, the best costumer service I’ve experienced. Excellent communication from purchase to delivery. Great products! Five star and highly recommend.”
“I have been purchasing items from Antique Farmhouse for years and I’ve always had wonderful customer service. I recently received an item that was damaged and they immediately replaced it. The customer service was absolutely exceptional, the prompt response to my issue and the instant action to resolve it were beyond my expectations! Thank you Antique Farmhouse for the BEST customer service ever!”
“Shipping time is a huge negative!!! It’s 2023…I believe they can up their game in this area! Customer service is decent, but could only find email not phone, and the responses are hilariously scripted and condescending… “We understand your excitement to receive your order, but…”HOWEVER, if you can wait 3 weeks, the products are AMAZING and prices seem to be on par or slightly better than other retailers. I ordered 6-7 items and love every piece I received! They are all large and substantial in weight. The “found” pieces look authentic and are great for mixing a touch of old with modern. I will definitely shop there again, but very inconvenient if it’s for a gift, as stated, the shipping time reminds me of the 80’s when COD was a thing and 4-6 weeks delivery was the norm! If they would improve in this area, it would be my new go-to store and would get 5 stars!!!”
“Antiquefarmhouse not only has wonderful products, they also have excellent customer service. The vast majority of the time, my orders arrive in perfect condition, but whenever there have been problems, their employees have been quick to remedy them and have done so in a kind and courteous way. In so many places customer service seems to be dead, but it is alive and well with this company.”
