“I ordered 3 "cutting" boards. They arrived and are terrible. Totally different from the picture. They were discribed as anitque replicas and these are far from that. Unfortunately, they don't accept returns and I see why as these are so bad they will go to Goodwill tomorrow. What a waste of time and money.”
“I ordered an item that was not in perfect condition when I received it. I informed Antique Farmhouse thinking I could receive a replacement item, as I know they do not ordinarily give refunds. They politely requested pictures of the defective item, which I sent. They informed me that they no longer had the item in stock and
provided me with a full refund. Their Customer Service team was very responsive and polite. I will remain a loyal customer.”
“Can't say enough how quick action was taken when I reported a default concerning a canvas print. Lisa stepped in and took the problem from start to finish. Getting a new one sent as I speak. Thank you Lisa for working thru this.”
“I would highly recommend AntiqueFarmhouse.com. The items are high quality, very reasonable, and arrive directly. Should there be an issue with a product, they’re quick to respond (even on a Sunday) and incredibly rapid to rectify the situation. They have incredible attention to detail, we’re on top of every situation, communicated regularly, and possessed an immense amount of integrity. Very rare, these days. Go check them out!”
“Amazing products, amazing company and staff! I'm so happy to have found them! I just recently had to contact customer service about a recent order and within an hour they had it resolved and replacing the product with no charge to me! I refer all my friends to them!
I just love them! I am a customer for life!”
“Such a wonderful place to find unique items. The true test of a good company is how they deal with any problems that come up. Antique Farmhouse customer service shines in that area. Thank you!”
“Well, it’s not their fault that my order has not been shipped (ordered end of December). Ports of entry are very backed-up. I love the lamps I ordered and will wait until they can be delivered. Customer service is top notch!”
“OMG!!!! I just received my purchase of a beautiful chandelier and I CANNOT TELL YOU HOW MUCH I LOVE, LOVE, LOVE IT!!! :) It's hanging in our entryway and it is BEAUTIFUL...definite eye catcher right when you walk in!!! I will be purchasing more from Antique Farmhouse in the future!!! The customer service is great as well!!! ♥”
“I bought a footstool and LOVE IT! It was even prettier than I expected. Perfect height and a beautiful way to bring more elegance to a room. Can't wait to buy more items from this website!!”
“Very happy with customer service. Had an issue with a product not how it was described and the issue was taken care of immediately! I was treated with respect and they were very concerned with my happiness. I have purchased items before and have be so pleased with my purchases!”
“Very pleasant staff. Kim Billingham always answers any questions immediately, she is why I have ordered more than once. Items are of high quality & craftsmanship. Will refer your company to my friends.”
“I ordered a beautiful green poufs. Just as I placed my order my laptop went crazy. I assumed my order never went thru, now I had ordered 2! I quickly emailed them and rec a quick response that took care of everything. I was so very pleased with their concern in making my mistake go away. Thank you. Great customer care.”
“Amazing product! Professional people and costumer service. High quality product. Fast delivery. Truly worth every penny. Absolutely love everything they have. My home looks beautiful. Thank you Antiquefarmhouse.”
“I have had Antique Farmhouse send multiple items out as gifts. Not packing it personally always feels risky but they have not disappointed me yet! The items were received warmly. Thanks Antique Farmhouse for helping me play Fairy Godmother!”
“Asked them where my shipment was.... was told it was shipping soon and to remember they had a window of 15 days. I replied I knew that and it had been 15 days which was the reason for my inquiry. Funny, they took their money immediately upon receiving my order. Did get an email the following day saying it was shipping. Wish they would have kept it. Very poorly made. Won’t even bother trying to return, as I’m sure they would give me a problem. Not shipped it packed well either. Beyond disgusted. Won’t be reordering again. Ever.”
