“Beautiful piece of furniture arrived very quickly great service.
Only downfall it was a bit difficult to put together and the screws weren't long enough.
Will buy from you again.”
“Great product, fast delivery time and updates on tracking of delivery. This swing is more than I expected. I’ve researched it across other sites, and cross referenced customer reviews and for me the best product: Lower to the ground so my feet touch comfortably, high back, sturdy, instructions very easy to understand, can do by yourself but 2nd pair or hands useful for holding things in place and to help “jiggle” the odd nut / bolt, and moving it around. Outstanding service. My first purchase from Aosom, and will buy from them again.”
“Can't fault the service of this company, although the quality of the product we brought was not very good due to to the manufacturer, the company was excellent in dealing with it.”
“Haven’t had them long so time will tell, but they look well made and the material looks and feels good. They’re a bit too long on our gazebo so I’ve taken them up because I think the constant rubbing on the patio will damage them like the other set we had. The only thing we don’t like is that the tie backs have been put on the side which shows the wrong side of the zip. By this I mean when you look at a dress or something the neat fished side faces out so you can’t see the stitches etc. so when you hang the curtains the neat side of the zip faces in and the “untidy” side faces out. We also had to use the original hooks as the ones that came with it don’t fit in our runners but it’s not the same make the curtains were made for and not an issue as we only wanted the curtains.”
Dear Leon
We are sorry to hear about the issues with your product and your disappointment with our customer service.
The only communication we can retrieve from you is your email regarding a delivery enquiry before receiving the product.
Please send us an email with pictures of the issue, and we will discuss the matter further.
We apologise for any inconvenience this may have caused.
Kind regards,
The After-Sales Team
