“Worst experience with Apple phone, i am iPhone user from iPhone XS Generation till up to date (Purchased all). Purchased new iPhone 15 Pro Max 3 days back and i activated after 2 days, it came out to be defective. Approached Apple store for replacement, they just denied replacement and only offered repair. I asked why repair..? Its new phone and i have to adjust with repaired phone..?! I personally felt, now a days Apple started selling refurbished phone or might compromised with Quality of product.
Note: Never buy Apple products, now planning to switch to another alternative.
Apple case : 102390131420”
“I bought a brand new iPhone 14 in July 2023. However, it started to have sound issues, and sometimes people cannot hear me on the other end. The Apple Store and Apple Support couldnโt diagnose the problem. The issue persisted even after my phone was reformatted. Eventually, a supervisor heard the problem and gave me a replacement. Unfortunately, the replacement was a refurbished phone and even worse. Over the 3 weeks of use, it continued to have more issues: sharp sounds, background noise, echo ( I heard myself), and low or missing ringtones. I reported these problems to the Apple Store and Apple Support, but they still couldnโt diagnose the issue. The replacement phone was in very poor physical condition. They informed me that there was no warranty for the replacement phone and asked me to pay for any repairs or replacements. I questioned how they could send me a defective iPhone without any explanation. Apple not only has inferior products but also very poor customer service. If I could, I would give a zero rating.”
“I purchased online a MacBook and I was charged additional $150.00 for gift card which was supposed to be savings. The savings promotion online is so deceiving, looks like your saving but ended up paying $150.00 separately for a gift I did not need.”
“I promise I will not buy another Apple product again. I took my iPhone 25 miles away, to an authorized Apple location at a mall. Only a couple of customers in there begging morning. Talked to a representative at the doorway. Only to be told that they could get to myself at 3:30pm. I was there at 11:30am. Told him no way am I hanging around a half working day for them to change my battery. Called Apple from outside the store telling them the problem. They only wanted to offer me for that, I believe like a free charging cable. I said no way. We were online for about an hour. With no resolution. I left. I asked them if they wanted to have me wait. Would they like to pay me for my time. I said why do they have limited stores and most have to travel. But Apple products are sold in all stores. How fair is that and as rich as they are. Apple treated I myself this way and all the products I do have from Apple. I want no more business with company no more. I will be going to android. I admit I will miss Apple. Will be having to move on with this kind of support. After calling and complaining. I thought Apple would have tried to get in touch with me. Nope Have to find time now to go look at Android phones and leave Apple business behind and spread the word. I could have understood waiting 30 minutes to an hour. Not no half of a working day.”
“Apple has been charging me twice a month for Apple care. ($10.71X2). And my phone is saying Iโm not covered since the last update. The Apple Store is dumbfounded. What do you do when the manufacturer doesnโt have an answer?”
“I had over $1800 in fraudulent charges from Apple.com/bill. I don't even have any Apple products. After calling Apple to get a refund they informed me that they would be refunding me ~$1700 and it will take up to 30 days. Why I asked? Because they weren't going to refund the sales tax. How does that make any sense at all? The customer service rep sounded like she was almost laughing on the other end of the phone. I'm leaving it up to my bank who said they will be refunding me every cent that was fraudulently taken. Words cannot express how much I truly loath this company now...”
“As I get older I realize that apple is not the best option for a mobile device. Every time I go to download an app itโs asking for my Apple ID and then try to force me to put a card on file and I havenโt even paid for nothing. Just overall a mid company”
“I would give zero if I could the have quit supporting Itunes trying to get you to buy that crappy low quaity music. I called to get help from a advisor to add some music to my phone instead they wiped everything off my phone. I'm so mad I want to cuss here. Ive had 5 Iphones and this is my last I am done with Apple the do not care about their customers at all the hung up the phone on me.”
“My AirPods which I occasionally used after software update apparently started making very irritating noise in a transparent mode and in the noise canceling mode. Apple says that they don't care and we are beyond service window. Seriously? After you rolled out the update to make it now working? Is it intentional? Seems like the case when you slowed down your computers and forced people to buy new products.
Literally, because of this cheap issue you are ready to lose your face... Shame on Apple.”
“Apple has made a unilateral decision that has caused a significant risk for harm to patients in the United States in hospitals by implementing Attention aware On iPhones as they updated apple IOS. Obviously the programers at Apple either donโt go for medical care or are willfully negligent in turning off peoples phone ringers in the middle of the night so that a physician working in a hospital will never know that theyโve gotten a call until bad things happen. Doing this generally speaking, could arguably create a significant degree of corporate negligence and liability for Apple.”
“I do not have an Apple account; however, I just got charged through my personal checking account 4 charges of 4.99, 4.99, 6.99 and 8.85. So I called the Customer Service # for assistance. Gave them the information they requested. They informed me they showed nothing in their records that they charged me. That I should disputed it with my bank. Which I have.”
“Phone was under warranty when the screen failed. I had it repaired while overseas at an authorized Apple dealer. Apple will not reimburse for the repair. The customer support experience was long and frustrating. Switching to Samsung.”
“Apple repair for warranty coverage has the worst customer service I have ever experience. My Iphone 14 pro max plus battery became so hot that it seperate the screen from the device at the corner of the display. I sent the phone off via apple authorized provider stores. First, i never received any updates from apple throughout the process, Secondly, they kept my phone for 1 week & 2 days & sent it back to the authorized dealer store with only repaiing the battery. Apple was stating the condition my phone arrived was the codition that was noted, so they are making the autorized provider store cover the scrren damages. This entire ordeql should ot have taken this long to rectify & not offer a loaner phone. At this point im considering gettibg rid of all my apple products & go back to android after been a loyal customer to apple for well over 12 years!”
“I traded my old Pro in on a new 13โ IPad Air for a $160 credit. I shipped the old Pro to Apple according to their instructions in Appleโs carton which was provided. The machine was in pristine condition. I received a notice from Apple that they would not refund my $160 because of some allegation that there were white streaks on the screen. This was obviously inaccurate, because I used the machine up until the time I packed it for shipping, and the screen was in perfect condition.
In addition the customer service at Appleโs call center is sub standard. When the transaction went through for my new 13โ Air, Apple neglected to deduct the gift card given to me by a friend in the amount of $100 which I used as part of the payment for the purchase. It took hours on the phone talking to different staff before a remedy was found.
This is not the company it once was. Buyer, beware.”
“Worst customer service ever. In thousands of yrs. Stole money cant get it back. Multiple support calls. They not even a bank. Greendot they run thru was put on hold multiple times for a clown chode to call the real bank. Scamming third party users. Buyers sellers beware”
