“I switched to Apple when the MacMini first came out. Over the years Apple has always fallen over backward's to please on customer service, and I have had all sorts of repairs made to my Macs and my iPhone, all no charge. Ok, you may think Apple gear is overpriced, and up till this year, I would have disagreed. I am disappointed as the new 15" MacBook Pro is £2,700. My 3 year old 15" M-B-Pro was about £1,400, and when I upgrade next September, I will switch to the iPad Pro 12'9" currently selling for £969. Still, miss Steve Jobs, but I think Tim Cook is doing a great job.”
“This is my 3rd IPhone which are great phones big apple service and support has crashed through the floor.
If I could give Apple zero stars for support I would.
Apple made a big fuss about how they would replace battery's in iPhones for £25 after they were found to be deliberately slowing phones down with battery's over a year old in an effort to boost new phone sales.
I have visited Edinburgh Apple Store 3 times in 2018 the first in June when the guy checked my phone and said yes it qualified but told me to leave it until Oct Nov nearer the end date of December.
I returned in Oct and was to.d they were busy and could not fit me in.
I returned in November and surprise surprise was told they were busy and could not fit me in.
I tried their Storfront Apple Store in Dundee and surprise surprise they could not fit me in but after checking offeried me a 3.30pm appointment on Monday 26th ...which is clearly not possible for anyone working.
I feel this is a deliberate con by Apple who are doing everything they can to prevent replacing batteries at low cost.”
“I have purchased several iPhones, iPads, and MacBooks from the Apple Store. I have always been impressed by the seamless integration of software and hardware and of the high quality of Apple's products. One of the main reasons I keep going back is their great customer support. Whenever I have problems arise, their customer support is top notch and the staff go out of their way in helping me to resolve my tech issues. Keep it up, Apple!”
“Booked my imac into the genius bar at Bluewater as it has an intermittent power failure issue. Had a small wait but then was seen by someone that knew what they were taking about. They narrowed it down straight away to a hardware problem in the power train and ordered possibly needed parts right then. They said there's be a call in 3-5 days to say how it was going and then it should be ready in 7-10. Got a call after 3 days to say the psu and logic board had been changed and it was nearly ready. 5 business days and it was ready for collection. Collected and the fault was gone first time. Excellent service throughout.
John Lewis had been trying to fix it for 3 months.”
“Apple customer service is fantastic. The sales personnel are so friendly and are willing to help with anything. Apple products may be pricey but the customer service that comes with it, makes it worth every penny.”
