“Never liked Apple. Had no choice but to use it because it's my employers default device. Created an Icloud account. Tried to use the app store. Says "it's my first time" and I need to review the account. Asks me to complete the personal information form. Voila. Unable to. Everytime I fill in the form it thinks the form fields are empty. I can never get past the form page. So cannot download any apps from app store. Utterly useless to me at this point. Useless and unintuitive. Great hardware though. Too bad it will not be properly utilized. If I can give this a negative star I would.”
“Very poor customer service they had no idea how to do fix my I pad to they told me to go to best buy but they had no idea how to fix the problem I am returning the product to Amazon I will never buy an apple product again”
“With new update of ios i can ‘t open pages or sittes from google because the”hide IP address” was on without my permision. I go at setting and i make it off and now I can open and search everithing on google . Shame on you Apple . Smell like the end of your time .”
“For sure, I have been a long term Apple user inside business and without.
But my experience of visiting an Apple Store has gone from bad to worse.
I booked a battery replacement online. I selected 2.20pm as my appointment time. I assume the appointment time was related to when my device would have its battery changed. I was wrong.
When I entered the store a guy asked if he could help. I said I came for an appointment to have my battery changed. He directed me to the back of the store to some seats, because I guess he was not sure I could find my way there without guidance.
Once I was there a second 'genius' took my details and asked what was wrong with the device. Clearly she had no access to the original booking platform so I had to repeat myself. Then a third 'genius' came to do a 'diagnostic' on my phone - my goodness I have never been in the presence of so many geniuses before!. I get it. I told him it works, can only charge to 81%, but he was not allowed to believe me - he had to see himself (mostly because he was a 'genius' and I was not. So at only ten minutes in I am past the cast iron screening process designed to make everyone feel like an idiot in the face of an Apple 'genius'.
I was relieved of my phone and was told, despite the appointment that I made for 2.20, that the (what I know to be a 30 minute procedure) was going to be completed by 5.00pm. 2.5 hours later.
When I returned at 5.00 I was told it was due to finish at 5.20 by another 'genius'. So I came back at 5.20. Unsurprisingly, true to expectations the 30 minute repair had not been done by 5.20 so I told the new 'genius' I was talking to to get the backroom 'genius' to give me back my phone if they had not opened it as I would rather leave and salvage what was left of my day. But hey - guess what? It was open but not finished. SO they would not return it to me. By then I was seriously regretting coming in and wished I'd gone to iSmash for a non-Apple battery replacement.
Finally, by 6.05pm my phone was returned with a new battery with a lot of pomp and ceremony ("I'll run and get it").
And here's the thing. Apart from the annoyance of having to face 3 smiling 'geniuses' before I got to hand my phone over; despite putting up with Apple Arrogance (with Apple - arrogance comes as standard - you don't pay extra for that) the replacement was not done at the time the appointment was made. OMG - wait a sec. Maybe you had a rush of customers. But NOO. Apple does not countenance a rush of customers. Everyone has their slot. So. Why not make my slot 5.30pm?? After all, given that you charge £85 for a replacement battery, the item probably costs £45 and the labour £40. Suggesting a half hour job.
Half of my entire day was wasted by a supremely inefficient, and arrogant service.”
“I downloaded an application called Last War from Apple Store. It was a fun experience until Last war charged my apple account 4.99 for something I did not purchase. I requested refund from Apple which was provided. In response, Last War locked my account and demanded that I pay them the 4.99 they charged my account without permission. As I had spent $113 on other items that I now had no access to, I requested a full refund. Apple denied this refund so I appealed. They again denied and told me this decision was final. I called their support who informed me that there was nothing to be done, and nobody to speak to reference this decision. Last war stole money from me. Apple defended their practice in doing so, and refused to give me my money back. Neither customer support would handle this situation amicably. Apple has my bank account saved in their system, and allowed this company to take my money without my permission, then refused to give it back to me. While $113 does not seem like much, two multimillion dollar companies stealing money from an individual is insane.”
“They keep charging my card for a subscription I cancelled months ago. I disputed it the last two months and they keep denying my refund. They have stolen over $80 out of my account.”
“I was a loyal Apple customer for 40 years and bought dozens and dozens of apple products. On Sunday, Apple took a working computer to nothing. They knew they had goofed up and said they would repair it for free. When they got the true cost of fixing what they had done, they reneged. I will never buy another product of Apple ever again. I will never recommend them. In three days they have completely destroyed 40 years of loyalty. This is not how you treat a longtime customer whom you burned through an inept, incompetent technical support person. Accept the responsibility and make it right or lose us forever. It’s become a company that doesn’t care about its customers or about customer loyalty.”
“IPhone 13 pro max screen went green out of no where. This happened after an update. And apple is jot ready to change the screen for free! Why should a customer pay for a fault in the product!!”
“My apple id account has been fraudulently hacked. They have so far changes the name on the account and password. I spend over and hour on the phone with Apple Support speaking with 4 different people. I spend about an hour with internet chat Apple Support. No one at all cared about the fraud. The system they have in place for a situation like this does not exist. Apparently if you are going to hack into any account in the world, Apple is the one to do it too. They don't care and have no way of helping you.”
“I wish I could give a negative... I had a billing issue and contacted Apple Customer Service. I spoke to a Christian who stated she "doesn't understand Macs" and proceeded to put me on an extended hold without letting me know it would take that long. She couldn't even figure out how to share a screen with me. The first person I spoke to whipped around the share screen with red arrows very efficiently and expertly, cared for, and was considerate of my issue and English was not her first language. I apologize for not getting HER name. The third person I spoke to was a Vicky who said robotically, what is your Apple account... I told her and she said she couldn't find it. I asked to be transferred to someone with empathy (meaning more than her non-existent intelligence and understanding) and she exploded and said, WHAT EMPATHY - YOU CALLED ME? and then hung up. I am now a dedicated NON-Apple user. How disgusting. They used to hire people based on personality and knowledge. What the hell happened? I'll be damned if I spend any more money on a MAC or Apple phone. GEEZ!!!!”
“Iphone 14 pro is the worst phone ive ever had im my entire life. Im immediately switching to android as soon as my contract allows it cause this is the most obsolete POS ive ever had”
“Had some problems logging into my apple ID. Talked with customer service through text and call. I spoke with 4 different people over 3 hours to come to the conclusion they cannot retrieve my apple ID because it was shut down with no reason, or explanation. They told me i need to make a new ID. This would make me lose all the money i had on there and all the music i purchased. I purchased things within the last year. They said they would not do anything for me. APPLE SCREWED ME!”
“Not recommended apple products to anyone. More updates means more problems. My iPhone have some software issue with no reason after charging. Now from few days I cannot login to any of my accounts or even book appointment with apple store because I cannot receive the verification code on my e-sim which is connected with this phone. Also I cannot contact my customers and running business properly because of this issue. It looks like in 21 century the apple corporation have more problems with software then any other companies. Luckily this was not happen on holiday abroad.”
“Poor after sales service from Apple’s logistic contractor! DHL & DB Scheker service were atrocious!
I requested for a product repair & apple has a service call express service where you do not need to bring the faulty product to the physical store but DHL will send the replacement product to your doorstep. Sounds good, isnt it but I am a old school person who still prefer to visit a physical store. Okay, the staff convinced me that it is easy & fast, all cost are covered under my apple care, just return the faulty product via the provided packing material etc etc.
Bam! Here comes the poor service gap after apple part is done.
1) an email was sent that it will be delivered by today. My son waited from 9am till 6pm, dont even dare to get out of the house to buy lunch as he was afraid that he may miss the delivery.
2) I called DHL at 6.10pm, they told me it will be delivered between 7.30pm to 9.30pm. My question to them was, should have given an heads up as many other logistic company would do that. Fine, i waited since i am home & it finally came at 8.30pm.
3) Then i realised that i have to pack & return the faulty product to DB schenker personally & not pick up by them. Okay, i will do it since apple is holding onto my deposit, excess of more than $1k.
4) Upon arrival at DB schenker, the security at the main gate told me lots of feedback from other apple care customers that they did not realised that they have to return the faulty product personnally.
5) Got to the customer service, finally! But the rude security at level 5 told me that all are out for lunch & instructed me to come back! I told him that i dont stay at Db schenkar or near the hub! Just get someone to sign off, his direct reply was, I cant help you & told me to call the person in charge! Hello! I told him i would like to call the person in charge of you!
6) A lady stepped in & advised me to head to level 4 instead. Thanks to the lady but why is the secured guard not told or advice to say that???
Apple, please have your corporate or procurement to review & re-validate your contractor! A international firm doesnt mean they are good! What was the service deliverable during the award to dhl & db schendar? Are they achieving?”
“Apple adds features that no one asks for, like disabling haptics for alarms while in standby mode, and will not relent regardless of numerous complaints from multiple users since this “feature” came out. Apple forces these “features” on us that we didn’t ask for, giving us no option to opt out.”
“The worst customer service, with no help offered. Although I've read several unfavorable reviews here, I can attest that these are accurate because I had similar experiences. I was unable to take out money, and their responses were subpar. Using A*C*T*I*N*V*S*T*L*T*D. COM I was able to obtain assistance and receive my money returned from them following the submission of my complaint and supporting documentation.”
“If I can give zero I have would, I really shock about the service I received on an online order and how I was treated by customer service as you can not complaint anywhere there is only one feedback place I did my feedback and now i will see what happens.”
“A review of Apple's lack of transparent communication, taking responsibility for their faults, and unethical behaviour.
I purchased a premium product, a pair of AirPod Pros, but after a few months, they started making loud popping noises during playback. People couldn't hear me on calls, and the noise cancellation stopped working. When I contacted Apple, they instructed me to bring them in for service.
Living far from a store and having a demanding job, I couldn't do this. Apple offered to collect the unit for £180, but I found a courier for £10-15, which they didn't accept. So, I declined their offer.
Recently, I bought a new pair, only to discover that the previous ones had known issues (the exact ones I mentioned) and were being repaired by Apple in a repair program. https://support.apple.com/en-gb/airpods-pro-service-program-sound-issues
I sent a friend to the Genius Bar on my behalf, but Apple now says my AirPods are out of the repair window and cannot be fixed. Are they expecting me to throw them away?
This contradicts Apple's commitments to sustainability and customer support.
Why wasn't I notified about the known issues? They have my serial number, Apple ID, and email on record.
Why was this information posted online without addressing the impacted products? This crosses the line to unethical behavior.
Why does the repair window close when the product has known faults? Why isn't Apple taking responsibility?
Apple is the third-largest company in the world, yet it fails to support loyal customers.
I've owned Apple devices since the early 90s and currently have 13 Apple devices.
This treatment is disappointing.”
