“A review of Apple's lack of transparent communication, taking responsibility for their faults, and unethical behaviour.
I purchased a premium product, a pair of AirPod Pros, but after a few months, they started making loud popping noises during playback. People couldn't hear me on calls, and the noise cancellation stopped working. When I contacted Apple, they instructed me to bring them in for service.
Living far from a store and having a demanding job, I couldn't do this. Apple offered to collect the unit for Β£180, but I found a courier for Β£10-15, which they didn't accept. So, I declined their offer.
Recently, I bought a new pair, only to discover that the previous ones had known issues (the exact ones I mentioned) and were being repaired by Apple in a repair program. https://support.apple.com/en-gb/airpods-pro-service-program-sound-issues
I sent a friend to the Genius Bar on my behalf, but Apple now says my AirPods are out of the repair window and cannot be fixed. Are they expecting me to throw them away?
This contradicts Apple's commitments to sustainability and customer support.
Why wasn't I notified about the known issues? They have my serial number, Apple ID, and email on record.
Why was this information posted online without addressing the impacted products? This crosses the line to unethical behavior.
Why does the repair window close when the product has known faults? Why isn't Apple taking responsibility?
Apple is the third-largest company in the world, yet it fails to support loyal customers.
I've owned Apple devices since the early 90s and currently have 13 Apple devices.
This treatment is disappointing.”
“The advisor attempted to assist me, but it appears to be a limitation of the Apple platform. It's surprising to discover that Apple struggles with handling cross-platform payments, specifically between Apple developer accounts and Apple IDs. To renew my developer account subscription, I topped up my Apple ID with a bank transfer of INR 30k because I couldn't add my card directly to the developer portal. My Apple ID was automatically created through the Developer Account hence it belongs to same country, region, and person. However, the Apple support team informed me that I can't use my Apple ID funds to renew the subscription because they are considered different platforms, and they are unable to issue a refund as well. This situation is disappointing, especially from a company that prides itself on being a leader in technology.
It seems that Apple lags in technology and resolving payment-related issues. I regret investing in and using Apple products and intend to switch to more advanced platforms soon.”
“I have been into the store in Sherman oaks twice in the last week and I signed in only to have several reps come by and then pass me along until Iβm just waiting and waiting when I said something I was told someone would be right with me-Not! I just wanted to buy a new computer-why is that so difficult?”
“I have to buy a new card every few months because when I want to download an app and I have to put in my card information they tell me it has already been used of course I used it because itβs my card, itβs not expired and itβs active yall just making a reason for me to buy something this really got on my nerves and I know Iβm not the only one so apple fix this problem please but overall this is the only problem.”
“Apple accessories they sell, like AirPods, Apple Watches, stay away from them. I was just at their store and yes my Apple Watch and AirPods are not under warranty but repairing AirPods they asked $249.00 more than buying em new.
They donβt care that every few years (2/4 years) I buy 5 iPhones for over 15 years being their customer.
Iβm seriously thinking buying for me and my family androids phones and their products.”
“Absolute worst customer service from whomever I just spoke with. She wouldn't even help with the problem and was so very rude! I asked her to transfer me to another representative and instead she just put me on a random hold forever. It takes so much time to deal with technical issues Apple really needs to screen their customer care better!!!!”
“They sold me Macbook Pro M3 2023 With 8Gb Which is brand new bought from Apple store. It is performing like $300 Generic Windows Laptop. Do not buy Stay Away from Apple I even contacted to support they said we can't Do anything And The Device Is ( Under Warranty )”
“I bought an iPad Air 5th generation with the M1 chip January 2023. Then the unit's screen started flickering end of January 2024 and now it freezes up. I went to the Apple store, the best they could do was to exchange the unit for another one with a 580$ discount. Basically they said, No Apple Care, bad luck. When a 1000$ unit only lasts 16 months shame on them. I really like the Apple eco system, so much that I switched to a MacBook Pro from Windows and was thinking of buying an iPhone 16, but why? when their products are no better than any other computer companies. Basically with Apple Care their subliminally saying the quality of our products are not that great, insure yourself against this.”
“Apple has gone down the drain in my opinion. Theyβve turned into money hogs that care nothing about your interests or lifestyle. I canβt even download my usual FREE apps anymore and my phone is slower than ever. Iβve had this phone for three years and wish I could have chosen a better company. Not only are they popping out more expensive devices that give us no use other then to feel poor and helpless. Theyβve let thousands of users down with their greedy behavior.”
“My daughter bought apple headphone, she paid $600 including tax β¦ one year Bluetooth start not connecting anymore, she took to Apple Store, customer service told her she have to $300 for shipping & might cost another $300 fixing it !! One year only !! Donβt waists your money buy Sony headphones, long life & works forever!”
“First, I scheduled an appointment for the replacement of the battery on my iPhone X with Best Buy, supposedly an Apple authorized service provider. Best Buy informed me that they did not have the battery in stock and to schedule an appointment with the Apple Store 10 miles from my home. I opened a work order on-line with Apple and indicated in the work order the purpose of service was to replace an iPhone 10 battery. Upon arriving at the Apple Store, they checked my phone and agreed that I should replace my battery. However, they did not have the battery in stock and would need to order one, told me I needed to come back in a few days. Why didn't they tell me that they didn't have a battery is stock when I opened the work order or prior to my schedule appointment. Apparently, Apple does not respect my time or the expense to travel to and from their store. You would think that a technology company would have the tools to review service requests and take the appropriate action rather than inconveniencing their customers. This will be my last iPhone and I have lost all respect for Apple.”
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“Apple customer service is disgusting, they recovery time is ridiculous even if you have access to the phone and the number to receive messages and codes they show no remorse because itβs not their phone or any products that needs to be fix. I pray they whole system crash so they will loose millions of dollars.”
“I have had iPhones for 14 years. I used to have iTUnes, but I lost hundreds of dollars when my computer crashed and Apple never gave my music back. I was younger and naive. Now I know better what to expect. My girlfriends often had Android phones and they sucked, so I have stuck with iPHone. I don't consider it a good company, though.”
“Apple is a prejudice company. They suspend my Apple Pay because Iβm a legal cannabis business owner. No suspicious activity just one bill payment a month for two years. I sold cannabis businesses 2month prior to Apple closing cash card. But due to there prejudice actions of being too coward to talk to me on the phone and tell me. They didnβt know cannabis was closed. Customer service is a bunch of smart mouthed millennials no clue how to help you. Canβt speak to a supervisor. Good bye Apple. BEWARE. THIS PROVES APPLE IS MONITORING YOUR SPENDING, EMPLOYMENT RECORDS, PRIVACY AND ANYTHING ELSE TO TRY AND HURT YOU. BAD COMPANY PRACTICES. STAY OUT OUR PERSONAL AND PRIVATE INFORMATION. THIS IS WHY CHINA MAKES IPHONE. APPLE IS AMERICAN TRAITORS GO TO CHINA WHERE YOU BELONG”
“Initially, I bought my iPhone 15 Plus in October amidst the hype surrounding them at the time. I had overheating issues since day 1 and over the months they got progressively worse, I spoke to Apple Support upwards of 15 times and attended several in store appointments to be told there is nothing wrong with my phone and to jog on.
Fasting forward to present, I was left with no option but to write a letter of complaint to the Apple Ireland Office and express my concerns about the disservice Apple was providing me and how upset I was at how I'd been treated, being a loyal customer for so long.
They arranged me an express replacement, wavering the holding deposit for the phone as I'd gone through so much hassle. To find out, they're shipping me a brand new device from the Apple Online Store.
Definitely a reason for me to stick by Apple's side for a little longer.”
“Bought a "Apple tv 4k" from Apple Store at Woodlands Mall on June 20, 2024
when we came home found HDMi cable was missing, and the sales associate did not mentioned any about HDMi cable that we need to purchase, does not come the device. If sales associate would have mentioned we would have bought there instantly”
