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ao.com Reviews

4.3 Rating 4,187 Reviews
81 %
of reviewers recommend ao.com
4.3
Based on 4,187 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

Write Your review

ao.com 1 star review on 21st February 2025
R Taylor
ao.com 5 star review on 8th April 2024
Susan Heaton
ao.com 1 star review on 3rd April 2024
Nicola Henry
ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
127
Anonymous
Anonymous  // 01/01/2019
Delivery from drivers John and Mick. Excellent service Would recommend them to anyone
Helpful Report
Posted 6 years ago
Multiple items delivered when they said they would , very helpful delivery drivers
Helpful Report
Posted 6 years ago
29/1/2019 Had my new candy washer delivered today in Hengoed S.Wales by Ash and Ken from the Bridgend warehouse Excellent service, called me 20 min before, came dead on time, took my old washer away and brought the new one right in. Brill service ref BDV17B Steve B.
Helpful Report
Posted 6 years ago
Great item delivery excellent kept me upto date for time of delivery the delivery team Vinny& karl hey64 excellent communication very pleasant.
Helpful Report
Posted 6 years ago
Great value for money and very quick delivery times
Helpful Report
Posted 6 years ago
Chris and ben TLV200 lovely guys polite and delivered on time thank you for your great customer service
Helpful Report
Posted 6 years ago
Great delivery by Chris and ben lovely guys polite
Helpful Report
Posted 6 years ago
Alan Heyv22 delivered my hoover 4 hours earlier, very polite and friendly, overall a great experience I will continue to use AO
Helpful Report
Posted 6 years ago
DELIVERY TEAM CHRIS & KIRSTY, AVV307. delivery excellent, frequent updates as to time of delivery, even a phone call to let us know at the last 10/15 mins. Polite & friendly. Chris set the appliance up ready to use. Quick with the delivery but very efficient. Thank you both for excellent service.
Helpful Report
Posted 6 years ago
Ordered dishwasher on line. Delivered next day. Very happy with the product.
Helpful Report
Posted 6 years ago
My first purchase with A.O. Com , I was very happy with everybody in Customer Services at AO , especially Nathan , he must have the best customer service relations i have ever dealt with, the problem was all done very proffesionally, and i was very happy with my purchase of a Breville Halo+ Healthy Fryer, and the delivery service was A1 , arrived on time with text to say what time the item was arriving. Very Pleased Mrs Valerie Lewis A*********** The Item was damaged but it wasn't AO at fault as the package was packed sufficiently.
Helpful Report
Posted 6 years ago
Great service and great price
Helpful Report
Posted 7 years ago
Great customer service, problem with my order due to my paypal account address details not being updated (my fault). AO contacted me and resolved quickly to get my order out. Would recommend and purchase from again
Helpful Report
Posted 6 years ago
All round excellent service and great delivery men, very helpful and friendly. There ref is Hey22 Alan
Helpful Report
Posted 6 years ago
Vinny and Karl dropped off this morning, 100% nice guys and thanks.
Helpful Report
Posted 6 years ago
Chris Martyn - great service
Helpful Report
Posted 6 years ago
Tina-Binder Absolutely brilliant service very reliable. Very satisfied with everything.
Helpful Report
Posted 6 years ago
Very reliable.
Helpful Report
Posted 6 years ago
Item arrived the next day. Very pleased.
Helpful Report
Posted 6 years ago
Fantastic service, very friendly and helpful drivers Vinny and Karl.
Helpful Report
Posted 6 years ago
ao.com is rated 4.3 based on 4,187 reviews