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ao.com Reviews

4.3 Rating 4,178 Reviews
81 %
of reviewers recommend ao.com
4.3
Based on 4,178 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

Write Your review

ao.com 1 star review on 21st February 2025
R Taylor
ao.com 5 star review on 8th April 2024
Susan Heaton
ao.com 1 star review on 3rd April 2024
Nicola Henry
ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
127
Anonymous
Anonymous  // 01/01/2019
Delivery guys were cheerful, efficient and helpful.
Helpful Report
Posted 4 years ago
The service i got today was very good. They were very helpful. the quote the crew number is Heypo203.
Helpful Report
Posted 4 years ago
Crew number HEYV210 very helpful and efficient and on time 👍
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Posted 4 years ago
Our washing machine and dryer delivered by shaun and Paul (crew number LAV54 handled and installed perfectly, great service and friendly.
Helpful Report
Posted 4 years ago
I was unable to take delivery of the appliance because it wasn't on the delivery van on the specified day of delivery. The issue was handled professionally and a full explanation was provided by the delivery crew and as a good will gesture I was offered and accepted free appliance fitting and a convenient delivery date and time. I raised a complaint with customer service regarding the handover process/system (appliance from warehouse to delivery crew). Despite this unfortunate situation I was reassured by the professional, knowledgeable and helpful manner of the all staff involved. Today I have taken receipt of my new appliance. It was delivered and fitted by Stephen and Clare (Crew number HEYPMA) The delivery and fitting was completed without any issue. They were friendly and a pleasure to meet and they advised me of the necessary steps to complete regarding first use etc. before leaving. Would I use AO again? - I don't need to think twice! Of course I would ! .....and will definitely recommend them. Fantastic service !!! Thank you
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Posted 4 years ago
From ordering to delivering, can’t fault ao at all. Received a text message to tell me my delivery time slot, delivery driver called my mobile to make me aware they were close. Top manner from delivery guy, even had time to accept a paw from my dog which made her very happy too 😊 Item boxes in tact, no dents or bursts.
ao.com 5 star review on 24th September 2020 ao.com 5 star review on 24th September 2020
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Posted 4 years ago
Delivery within stated times. Helpful crew TLV206Q
Helpful Report
Posted 4 years ago
Thank you for delivery on the time you delivery driver HEY PO 203 mr cobourne
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Posted 4 years ago
Had a delivery today by crew number BDV56. Very pleasant and safe delivery, kept us updated throughout the items journey. Really pleased
Helpful Report
Posted 4 years ago
Great crew HEYPO203 - friendly, efficient + delivered fridge/freezer ahead of schedule.
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Posted 4 years ago
Great friendly service from HEY v177
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Posted 4 years ago
excellent service from crew number HEYV177 , on time will use your company again
Helpful Report
Posted 4 years ago
YAV113 was extremely helpful and brought the dishwasher into the kitchen and removed the old appliance despite not having been informed it was to be taken away. Very good delivery crew.
Helpful Report
Posted 4 years ago
The crew HEYV210 were excellent, they installed the washing machine and took away the old one very quickly and efficiently. The machine is excellent.
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Posted 4 years ago
Nick & Darren crew HEYV10 we’re brilliant. Kept me updated on when you were arriving. Came fitted my washer in speedy time even capped off an old pipe too. Really friendly fellas. Good customer service .
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Posted 4 years ago
Crew AVV 437 - on time, cheerful and helpful in pouring rain.. Pleased with the purchase.
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Posted 4 years ago
The crew HEY V68 they were extremely professional and polite
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Posted 4 years ago
Carl Evans 28 just delivered our appliances. Great service very efficient and friendly. Would definitely use again. Thank you.
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Posted 4 years ago
Brilliant delivery service by BDV56 lovely and friendly...hope they are bringing my freezer next month.
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Posted 4 years ago
Fantastic delivery service. I had my tumble dryer delivered by Tony & Ryan, crew number MEY9. Nice lads, friendly and helpful.
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Posted 4 years ago
ao.com is rated 4.3 based on 4,178 reviews