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ao.com Reviews

4.3 Rating 4,178 Reviews
81 %
of reviewers recommend ao.com
4.3
Based on 4,178 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

Write Your review

ao.com 1 star review on 21st February 2025
R Taylor
ao.com 5 star review on 8th April 2024
Susan Heaton
ao.com 1 star review on 3rd April 2024
Nicola Henry
ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
127
Anonymous
Anonymous  // 01/01/2019
I purchased a freezer that was delivered by crew number AV320H, they were excellent, the young man that bought the freezer in was very polite and helpful and phoned me to advise they were on their way, impressed with service.
Helpful Report
Posted 4 years ago
Had my fridge/freezer delivered this afternoon by two lovely men,Rick and Brad.Their crew is number AVV4R Thank you.
Helpful Report
Posted 4 years ago
Had a large Fridge freezer delivered, the 2 men that delivered were very helpful.
ao.com 5 star review on 28th September 2020
Helpful Report
Posted 4 years ago
crew SP 73 were very helpful
Helpful Report
Posted 4 years ago
Delivery team exceptional, deliver in good time and very helpful. Crew number-Exv 58, Carl and mate.
Helpful Report
Posted 4 years ago
Crew SP73, a happy pleasent pair of lads. Spot on service.
Helpful Report
Posted 4 years ago
They have postponed our delivery for 13 days because their engineers are off sick!!! Can't believe the company don't have a back up plan for this type of situation... What a joke!
Helpful Report
Posted 4 years ago
Crew Lav70G Connor and Kevin very quick and efficient.
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Posted 4 years ago
I've just had a washer delivered , 2 lovely lads, very helpful and efficient, the crew number is HEYV201V
Helpful Report
Posted 4 years ago
Good crew sp90. Delivered new cooker right on time and we’re polite and professional.
Helpful Report
Posted 4 years ago
The service was brilliant from ordering to delivery and crew HEY127C Dave/Stu were very professional Thank you ao.com
Helpful Report
Posted 4 years ago
Crew spv22 were great very polite even asked if it was okay to walk on the grass before thay did, product and service great
Helpful Report
Posted 4 years ago
Excellent service from ordering to delivery.
ao.com 5 star review on 27th September 2020
Helpful Report
Posted 4 years ago
Crew AVV412 were excellent Response from Customer Service was slow and did not read my emails Also to say no new vacuum cleaners were available enemy they were offering them for sale the next day after collecting
Helpful Report
Posted 4 years ago
YAV114 delivery drivers brilliant kind and funny !!!
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Posted 4 years ago
Excellent service, good communication. Crew number AVV307, Chris and Kirsty, polite and pleasant at 7.10 am!!
Helpful Report
Posted 4 years ago
Common gripe with this firm. Takes orders/ money and then no notification that item now out of stock and not out for delivery. I took a days holiday off work to stay home all day waiting for an item that was never coming and taking a total two hours trying to get through to find out why it hadn’t turned up. They then try to upsell. Workers on commission?
Helpful Report
Posted 4 years ago
Excellent delivery service by Jon and Mick. Kept me informed , on time and removed the packaging. Friendly and efficient service.
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Posted 4 years ago
Just had my cooker delivered and connected. The delivery men were very friendly and cheerful.
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Posted 4 years ago
Delivery quick, efficient, called beforehand to confirm time, very happy
Helpful Report
Posted 4 years ago
ao.com is rated 4.3 based on 4,178 reviews