Arm or Ally Reviews

Name: Arm or Ally
Address: 1021C Technology Drive, Indian Trail, North Carolina
Rating: 4.88

4.9 Rating 12,370 Reviews

98 %

of reviewers recommend Arm or Ally

4.9

Based on 12,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Arm or Ally 5 star review on 6th May 2025

950

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received order yet. Purchase was picked up and shipped but no updates provided after that may not want to ship USPS anymore?”

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Posted 4 years ago

“Find a different shipping company, USPS is awful, still waiting on package. No updates since it left your facility.”

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Posted 4 years ago

Hello, I see we shipped your order the same day you ordered it and it's still in transit with USPS. At checkout, we have several carriers available, and advise customers of the lengthy delays we have with USPS due to Covid-19. If you missed that advisement, the delays are between 2-5 weeks. Please be patient and contact us if your package is not received by Friday.

Posted 4 years ago

“Haven't received bullets yet, 15 days in mail”

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Posted 4 years ago

“My order has not been received. The USPS tracking data shows that it left Tulsa, OK on 12/16 and is still “in transit”. I filed a complaint with the USPS and was told that the complaint had been closed because the are “just a couple weeks behind”. About a week after placing my order with you (which is well after it was overdue from the USPS) I placed a separate order for the same product with another vendor; it was shipped via FedEx and arrived in two days. I suggest that you stop using the USPS. I am not sure when (or if) the USPS will actually deliver your package.”

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Posted 4 years ago

We're sorry to see your package is delayed in transit. Once a package is released to the carrier it's physically out of our control. We have some advisements posted in our checkout that if selecting USPS as your carrier to expect delays significant delays in transit. They are simply overwhelmed and will not accept any claims for packages that are not at least 2 weeks delayed. We offer 3 different carriers for you to choose from, including FedEx and UPS. We shipped your package using the carrier you requested. We have no doubt your package will be delivered as only a very very small percentage are actually lost. If not delivered after 30 days, please contact us for a refund.

Posted 4 years ago

“I was pleased with my order qualifying for free shipping. It shipped next day but was sent via fedex smart post which is a terrible thing to offer since it is known to notoriously suck. When I returned to Arm or Ally again, I was dissatisfied with the fact that I could not find any other way to get my order to ship free again. Considering their rates are absurd and there wasn’t a way to achieve free shipping, I couldnt justify ordering here again. Thanks for the good deal and free shipping for once but please find another way to allow people to get free shipping.”

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Posted 4 years ago

Hello, certain items have the shipping cost built into the price, some do not. All "free-shipping" items ship economy class, which is USPS First Class, SmartPost, or SurePost - we do offer other shipping options at a higher cost which are faster and/or more reliable.

Posted 4 years ago

“Ordered many orders from about 4 places all within a day or two and armorally was the slowest to get my items to me. Other than that, they were great to deal with”

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Posted 4 years ago

“It came quickly but it wasn’t all the brass it was suppose to be. Great brass but not as many as I ordered.”

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Posted 4 years ago

“The bullets , where great shoot fantastic, but I did not get the 500 I had ordered! The package was cut open and was loose in the two boxes! I ended up with 494 rounds.”

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Posted 4 years ago

“Good website nice to have things in stock.”

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Posted 4 years ago

“Trigger i recieved is defective. Still fires with safety on. NoT GOOD! Fast shipping but I have a trigger I can't use.”

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Posted 4 years ago

Hello, you've reached out to us, and we had a prompt response back and ELF has reached out to you for technical support/warranty replacement.

Posted 4 years ago

“I paid money I received product...”

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Posted 4 years ago

“Overall good company to work with.”

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Posted 4 years ago

“This is the first time I ordered brass from here it was 80% pmc not bad after pulling all the 380 and other caliber out I ended up with 892 9mm cases if you can’t find it elsewhere then buy it here if you can find it there are cheaper places that you will get more than 1k”

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Posted 4 years ago

“Barrel full of rust and a lot of tooling marks in the chamber that had to be polished out. Rust was removed wo any pitting so should be ok and after polishing fired brass looks good w no chamber tool marks”

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Posted 4 years ago

“Less than fully satisfied with the quality of the once-fired brass.”

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Posted 4 years ago

“Most of The brass was black like the brass coloring had been wore off. Won’t purchase theses again!”

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Posted 4 years ago

“A little slow in getting the order shipped.”

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Posted 4 years ago

“Two out of the three had seriously out of spec front locking blocks,,one was fine like most p80 products,,the other two required serious grinding to fit flush and line up with the rear locking block,the pf45 and p940sc I ordered went together perfectly...”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“The price point was perfect of my new build but a key part was missing, which was the the castle nut but in general service and parts were perfect”

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Posted 4 years ago

Arm or Ally is rated 4.9 based on 12,370 reviews