Arm or Ally Reviews

Name: Arm or Ally
Address: 1021C Technology Drive, Indian Trail, North Carolina
Rating: 4.88

4.9 Rating 12,371 Reviews

98 %

of reviewers recommend Arm or Ally

4.9

Based on 12,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Arm or Ally 5 star review on 6th May 2025

950

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works as per written”

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Posted 4 years ago

“brass was all mix cal. most 223 some 5.56 rest ?”

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Posted 4 years ago

“The 380 acp brass was not from indoor ranges as advertised; it had sand in the dregs and there was corrosion from water on some of the brass on both the inside/outside of cases. This is nothing that a good aggressive tumbling won't fix. It was not nearly all once fired - this is easy to tell. So, this is plain old range salvage brass. That's fine at this price. Let's not pretty it up, though, and call it something it is not. I have trouble with that.”

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Posted 4 years ago

“One of packages got stolen”

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Posted 4 years ago

“I like arm or ally besides the fact if something is lost or stolen they wont help. Brownell helped me when my package was missing, sent a new one right out after I gave them the proof. Needs better costumer service”

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Posted 4 years ago

Hello, you emailed us on July 15th, stating your package was stolen. We also see you opted out of a signature required at delivery. Once a package is delivered into your mailbox it's your responsibility to protect it. We're sorry this happened but we are not responsible for package theft and do not cover this situation.

Posted 4 years ago

“Happy with Product however I received shipping number and product was never shipped. Had contact them about the product because 2 weeks had done by and it never arrived. Finally received it 3 weeks after buying it.”

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Posted 4 years ago

Hello, your package did ship on the date specified and we're not sure what happened with UPS. As soon as you brought it to our attention, we did a quick check and shipped you a new one. Sorry for the delay.

Posted 4 years ago

“I haven't received this shipment yet. So ask me again afteri have a chance to inspect them”

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Posted 4 years ago

“Shopping experience was as expected.”

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Posted 4 years ago

“Got the brass in a timely manner, but whoever packed it must have bad vision. 35 out of 328 rounds had split necks very obvious even on dirty brass. Will have to think about it if I should need to order again.”

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Posted 4 years ago

“Arm or Ally was awesome, fast shipping, good customer service! Although my bolt came to me galled on the faux gas key and "un staked" that wasn't their fault and they put me promptly in contact with Toolcraft and I am awaiting a replacement. Kudos Arm or Ally!!!”

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Posted 4 years ago

“communication between the ffl department, my dealer and myself was less than perfect causing a delay in shipment. I'm sure it was because of the virus so I'll just have to wait and see if it's different on the next order.”

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Posted 4 years ago

“The order was shipped with no paperwork no invoice no ffl license info caused delay obtaining the product”

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Posted 4 years ago

“As advertised”

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Posted 4 years ago

“I placed an order 4-27-20 & received a note that my order was on hold because my payment address was different than my shipping address. Once I solved that issue, I got a pre shipment confirmation 5-4-20 as well as a tracking number. On 5-14-20 my order was cancelled and refunded due to the fact that the product was over sold. Needless to say, I'm pretty disappointed on not only having my order cancelled but, wasting so much time waiting as well.”

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Posted 4 years ago

“Great product terrible shipping time”

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Posted 4 years ago

Hello, we're glad to hear you're happy with your Aero Precision Handguard. Regarding the shipping time: 28 April - Order Placed 29 April - Order Shipped 8 May - Order Delivered Business days from order to delivery: 7 Days. At the time you placed your order we were advertising a 7 business day processing time on new orders. We randomly select new orders to ship immediately as a service to some customers, but unfortunately in your case the order was delayed in transit. Chances are it was due to issues surrounding the Corona bug. In the future, should you require an item in a shorter timeline, we offer overnight and 2 day air service by UPS - both of which we expedite the handling of, and if not delivered in the proper timeline, the shipping charges are refunded.

Posted 4 years ago

“Cool beans”

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Posted 5 years ago

“Good apart from Slow shipping”

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Posted 5 years ago

Hello Paul, Your order was placed Sunday, 12 April and delivered to you on Friday, 17 April. At the time you placed your order we were openly advertising up to a 7 day delay in order processing due to COVID. In the future, if you require an item sooner, we offer expedited shipping services such as UPS Next Day and 2 Day Air.

Posted 5 years ago

“Arm or Ally was great, good price, fast shipping. Did not care for the 556SL as the muzzle did not remain level while shooting. Suspect insufficient openings/area on the top, certainly not as many slots as on other VG6 muzzle brakes.”

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Posted 5 years ago

“Good company.”

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Posted 5 years ago

“Received a shipping notification quickly after ordering. Package arrived in good shape. Only issue I have is it appear the barrel might have been a factory second. The laser etched logo on the threaded barrel I ordered was way off center. I compared to many online photos including on the Arm or Ally page for the item and it's off by quite a lot.”

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Posted 5 years ago

Hello, Arm or Ally only sells factory first items. If you are not satisfied with the item received, simply email us and we'll be an advocate for you with the manufacturer of the item. All of the products we sell are covered by their manufacturers warranty and we have excellent relationships with them to ensure you're taken care of if something is incorrect.

Posted 5 years ago

Arm or Ally is rated 4.9 based on 12,371 reviews