“Took car in. Spent 3 weeks with no communication. When called said they had been told they had been asked to wait for a call allowing them to move to each part to find the issue. Not true. Were actually asked to call my partner with an update after each test was done. When finally returned had created a massive crack on windscreen which they claimed at first that it had on arrival, it didn't. Then claimed a seagull had dropped a stone on it and asked for my partner to claim off her insurance and they would pay the excess although they are responsible for looking after it while it's there. All this going on while mot was coming up which they knew. Asked 3 times if she wanted to do mot at Arnold clark and told no 3 times. Feels like they delayed it to try and force the booking for the mot. Now car is stuck at their garage and we will miss mot at other garage which was already payed for. Writing to their headoffice tomorrow to complain. Absolute shambles of a garage in Inverness.”
“Visited the Burton upon Trent showroom yesterday to complete the purchase/part exchange on our new car. The consultant, Tony Ferocino, was highly efficient, courteous and conducted himself very professionally.
He didn't pester us when we arrived giving us the right time to look ourselves in our own time
Paperwork done with the minimum of fuss.
A trouble free experience
Thank you Tony”
“Contacted Arnold Clark Seafield re new car.Reception unable to connect me to sales but would arrange call back.
No contact that day, phoned next day to check and was informed no record of my call; but would arrange contact.
No contact or explanation received.”
“Do most of people who are Arnold Clark customers know they are being lied to ? The answer is obviously not they are being told they cannot have a cash refund within 30 days of purchase this is not true, check the 2015 consumer act which states if the item is not as represented or damaged you have the right by law to return the goods other aspects also apply after the 30 day period, having read so many recent reviews about the gangster mentality being used against customer it is someone sued this company possibly a crass action lawsuit would stop them. Do not trust them or the customer service h.q. they just hit you with more rubbish and do less than nothing, lip service not customer service.”
“I just got my second car 3 weeks ago its lovley to drive and Scott mallard from Oldbury sorted use with the first and second one he came in on his day off to do the hand over thank u Scott u am a star”
“Went to get the car at Arnold Clarke old bury and agreed for new Jeep Compass. It was to be picked up on the Friday (we went on Tuesday) but with finance going through, we were hammered into taking the car on Wednesday and when said we can’t come we’re told they will deliver as need the forecourt cleared. At that time our salesman got changed to a different one!!!
Week in the car started giving trouble and we had to call for diagnostics. We received call that they had to follow the protocol and keep the car in to check the battery. We were given Fiat 500 as courtesy car ( my husband being a big man could not even get in and out of that car!) anyways after 3 days we were told that there was issue with battery and it needs to be replaced and my husband said ok. After having discussion over the weekend and no call from Arnold Clarke as to what was happening with the car we called them ( only took about 2 and half hours to get through to someone!!!) and talked to service desk and when told the battery was there and that car will be ready latest by Tuesday morning we said we were not happy with what was happening and that we didn’t want a new car that was already showing problems - we were asked “are you rejecting the car?” To which we said “yes” - we were told that the battery will be put aside and we will get a call from the manager. Instead after few hours we got call from our designated “new” sales man who said that we have” lost the right to reject the car as we had said yes to the repair” when we told him that we had refused the repair before the battery was installed we were were basically badgered into agreeing to keep the car . So rude that I ended up drying and very upset. my husband not wanting to argue any more just agreed. The car was delivered to us and now in addition had scuff marks on it.
Basically, horrible service provided at all levels and badgering customers into carrying on keeping cars that are faulty to begin with telling them things like - l know this as I do this for living !
I am so sorry that we ever went to Arnold Clarke old bury and will warn others not to waste their hard earned money where there is no respect to what you have to say or time to talk to you apart from when selling.”
“I live in Edinburgh, car bought from Elgin branch meant to be delivered in 2 weeks as requested and agreed, required for wedding in troon. not delivered as agreed, its now 3 weeks and still no delivery and no update from them. My wife and i are currently discussing whether to continue or cancel deal.”
“Purchased an Audi A3 from Citroen in Linwood site, within a week or two there was a long list of issues such as abs sensors, alloys wheel paint peeling, car going into limp mode intermittently, AC not functioning properly and a few other faults. The service provided was absolutely shocking, with no regard to the fact the car was pretty much un-drive-able. Was constantly told that I would receive call backs and nothing happened. Very poor conduct from both the sales teams and management teams”
“Never again, year old car, two weeks in one branch, back unfixed, told to take elsewhere, 3 months in that branch, told was fixed, got home, car faulted again. Total lack of customer care or interest. After being a customer of over 20 years, never again after that experience. Got rid of car at my loss, purchased new carfrom a more reputable dealer!”
“Shockingly bad service. I had my eye on a 2019 Cupra at the London Rd branch in Glasgow. After some negotiating and making a deposit on the car, I went home to arrange the finance, only to be told via email an hour later that they had made a "mistake" and the car would cost me an extra £700!! I have cancelled my deposit and will be shopping elsewhere. I now have a car loan with no car, and have 2 weeks to use it or cancel the loan agreement, which will have an impact on my credit rating. Thanks folks, you've lost the sale, and lost a customer of over 20 years. Hope it was worth it.”
“Struts opening /closing tailgate failed bolt holding strut to car sheared off I could open/close tailgate manually took it to Arnold clark Linwood and they completely nakerd it now can't open or close it can't get anyone to speak to on phone the service manager is never available and will not return my calls I can't go personally as it is 140 mile round trip .”
“Would have given 0 stars bought a brand new kia ceed two years ago tailgate will not open just getting runaround from Arnold Clark they will not return calls I can't get anyone to tell me what's happening about the repairs they take your money then forget about you.
I have called KIA LINWOOD 9 times and each time the Parts manager is not available each time I have been told he will call me back as I said 9 TIMES and no call back.
Useful
Share
Would have given 0 stars bought a brand new kia ceed two years ago tailgate will not open just getting runaround from A Clark they will not return calls I can't get anyone to tell me what's happening about the repairs they take your money then forget about you.
Useful
Share”
“My daughter purchased a Toyota aygo nearly 2 weeks ago online. Wasn't even offered a test drive upon collection.(the car was transported to our local branch). She has a couple of issues with the car, which for over a week she has been trying to get someone to examine (WITHOUT SUCCESS) She's been posted from pillar to post, always being told she needs a different department, then being informed they'll ring her back, NOT HAPPENED. Will tell her to ring again but if no joy told her to return this car, as I personally feel they just want her WARRANTY to run out, just in case there's a major repair needs doing.”
“Went for a screen wash top up to the Nottingham branch, asked the receptionist that do I still have to make an appointment for this, and she said in a negative way that she has never got that question before...She directed me to the service team and when I got there that disgusting face I got there was unbelievable. I told them politely what I wanted and was told that I should just buy screen wash... I'm sorry but this is part of my "benefits" as I bought the car from you...”
“Took my car for a service during COVID, prior to taking the car in, AC sent us a video to watch about the procedure they take during Covid. However, when I picked my car up, it was filthy everywhere, paperwork and a bolt left in the passenger seat. Contacted them to tell them, sent them photos 3 times, emailed them but absolutely no response at all, not even a sorry! Have bought 2 cars from them but will not buy anymore. Service is none existent. Very poor!”
“Took my Mazda CX-3 to be serviced at Honda Arnold Clarke in Paisley and pointed out that the rain detector and the variable action of the screen wipers were not working. Picked up the car an cathay treated me like an idiot saying that everything was working. Of course it was not. Took the car back and they recognised that the rain detector and the variable action of the screen wipers were not working but they had no spare parts. Took the car in again and assured me that the repairs were done. Today first day with rain and nothing is working. Bunch of incompetent bits. Avoid a t all costs”
“My daughter broke down last week with my granddaughter in the car only got the car seven months ago itis covered under warranty the treatment and service has been shocking from the staff still had not looked at it the day someone called Annmarie I think they not interested and arrogant would never recommend Arnoldclark shocking service did not even offer courtesy car nothing this has been a week and still nothing done”
