“I ordered their hand sanitizer in good faith DIRECTLY FROM THEIR WEBSITE and this is what they sent me, Dawn Dish soap!!!!
As of yet I have not managed to get a refund or any response from the company.
Do not trust them!!”
“Sent wrong product and now won't let me return it. DON'T pay via paypal in fact don't buy at all! Ordered aloe vera gel one excuse they used to not return was it had alcohol. They changed their get to juice but it still arrives in a gel bottle but it's like water. It probably is water!”
“Anyone reading this do not buy from Art Naturals. Advertising product online, social media and Amazon for products they do not have in inventory. They charge your credit card instantly. Do not provide tracking #s. Try to communicate. Do not answer a phone or email. Finally when they did it was an automatic response. Liars and cheats. I urge all who reads this to continue to leave bad review. Start with Google, then BBB. File a report with the state of CA and every other stare they do business. Reach out to Amazon and FDA directly. Trust me they will listen. When. You hurt them financially they will listen. All I asked for, was what I ordered and paid for. Nothing more. Horrible company who doesn’t care!!”
“Never received my order, like thousands of other people. They created a tracking number 2 months ago but it never actually shipped.
Got refund through my bank after filing a case. What kind of scum takes advantage of people in times like these.”
“I was forced to give you 1 star..just bought a 8oz bottle, and I should have smelled it before I purchased it. It smells awful, like lamp oil. I chucked it in the trash. You can keep the $4”
“I ordered 2 sets of 2 bottles of hand sanitizer. I received only 3 bottles. Tried calling but message said to email. Emailed four times no response. I posted on their Facebook page and sent a message through Facebook messenger no response. This place is a total rip off.”
“Reviews are true! I had purchased a bottle of this during the beginning of the pandemic at my local grocery store and loved it, so when I saw I could order online, I was excited. Shipment came and bottles were half full. The sanitizer smells so bad you can't even use it and they would not give me a refund...said that they would give me a 30% refund, but only refunded me $13 on two orders that totaled $100. They aren't taking phone calls either. Horrible. I will never buy from them again. I had also recommended them to some of my NextDoor neighbors, but had to contact them to tell them not to buy from there. I can't believe they do business like this. We will see if I even get a refund - probaby won't.”
“I placed a first and only order to this company April 15 2020 for 5 items and only received 4 items. on top of this the co. has no way of contacting them except email and that response took another 7 days. RIDICULOUSLY BAD SERVICE. the one and only item i got was the hand soap which does not even lather at all and the bottle was leaking. NEVER AGAIN will i order from this place again. BUYER BE WARE.”
“Finally, the sanitizers arrived but the odor is so bad it almost smells like pesticide . I was so terrified coz I was coughing and coughing after I smelled it, I immediately dumped the entire contents in the sink! Bad experience and will never order from this company again.”
“If I could give this company 0 stars I would. I ordered an 8 pack of unscented hand sanitizers during this pandemic and payed over $50!! That was in April 2020. Now the price is around $30 for the same product. First off that is price gauging. Second, the hand sanitizer is NOT scent free! The smell is horrific and nauseating. My family cannot use the hand sanitizer due to the smell. Third, I had to contact the company 3 times in order to get a response. Only to be denied a refund. DO NOT BUY FROM THIS COMPANY!!!”
“Worst customer service ever. Order placed in over 6 weeks and followed up with 2 requests on the status and heard nothing back. I still have not received the delivery of hand sanitizer. I have reported them to BBB along with filing a dispute with american express.”
“Placed order on Amazon- did not receive anything. Fake tracking number is used. Asked for refund, then they said it was shipped again. Nothing received. Said they would issue credit - not received. Had to go through my credit card company to dispute. They are running one big scam. Website still shows product available.”
“Thieves. Company is taking orders, taking money and never shipping the product ordered. No customer service. Phone calls are not answered and emails are ignored. The Better Business Bureau has opened an investigation into this company based upon the volume of complaints. DO NOT ORDER from this company. Their rating should be ZERO. https://www.bbb.org/us/ca/gardena/profile/online-retailer/artnaturals-1216-722361”
“Bought scent free bottle hand sanitizer and couldn't use it at all. It smells HORRIBLE. It smells of chemicals really bad. Enough to make you sick. Don't put it on your skin at all!”
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artnaturals Reviews
1.16 Rating 194 Reviews
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Anonymous
“This is a FRAUDULENT company. Do not order from them and dispute any backlog purchases with your credit card company.”
Posted 1 day ago
Anonymous
“I placed my order the week of 4/27/2020, I received shipping confirmation on 4/28/2020. 1 week later and UPS still has not received the package. I sent 2 emails only to get a cookie cutter reply from their "customer service" which indicates clearly they didnt read my email. DO NOT purchase from this company, they will take your money and then ignore you.”
Posted 2 days ago
Anonymous
“Yes, they don’t deserve even one star, I ordered there hand sanitizer and they claim it’s made in USA. Got my order and on the label said made in china. Thought I was getting something made in USA. They lie about that. So mad. Sending back.”
Posted 2 days ago
Allen Deegan
“Ordered 2 gallons of hand sanitizer on 4/16/2020. Received email with tracking number on 4/17/2020 saying item is ready for shipment. STILL not in carrier's possession as of 5/6/2020. NO customer service. Found some of this in an 8-oz bottle at Walmart yesterday and I CAN'T use it. Supposed to be SCENT FREE, but it isn't. I have Asthma and the smell from this stuff doesn't agree with my Asthma.”
Posted 2 days ago
Ken
“Also ordered a gallon. They created a u.p.s. Ticket but it’s still sitting there since mid April. I think u.p.s. Should get involved. How are they getting tracking numbers from u.p.s. But package never gets picked up. DO NOT ORDER ANYTHING FROM ART NATURALS. You will never get it.”
Posted 2 days ago
Ron F
“Gallon of hand sanitizer, when it finally arrived, smelled like rancid rocket fuel or gasoline. All attempts to contact the company have gone unanswered, as they have turned off their phones and have not responded to any of my emails”
Posted 2 days ago
Patricia Morales
“Horrible!! Ordered 4 bottles and received something that smells horrible. Doesn't even smell safe to use! Previously bought a bottle in Sam's Club but what I received from the company is completely different. No response to email not taking calls. Will report to BBB.”
Posted 3 days ago
Silvia Watson
“EXACTLY AS PREVIOUS COMMENTS. I have ordered a 1 gallon sanitizer on April 13th, and they are NOT responding via email and they do NOT accept phone calls to the number detailed. Will take it to the authorities.”
Posted 3 days ago
Dan R From Phoenix
“As with other reviewers, I ordered a gallon of the sanitizer mid-April. They issued the order with tracking info with UPS...but has been stuck in awaiting order to be transferred to UPS to ship. Going on a month now with no activity. And I tried contacting them via phone, email and FB messenger. Filed claim with PP. Emailed them of this and requested a refund. I’m afraid I will not be getting my money back though....TERRIBLE COMPANY!!!”
Posted 3 days ago
Anonymous
“HORRIBLE and shame to scam people during this hard-pandemic time!
I ordered 1-gallon Hand Sanitizer on 4/12/2020 via ArtNaturals.com. I paid with my credit card via PayPal. The Company charged me right away and shipping label was created but the company never shipped the product.
I wrote three inquiring emails to the company but never got even one reply from them. On top of this, the company never answers the phone, the worst company to do business with, and totally a Scammer.
False advertising by saying ships within 48 hours; yes, only a shipping label was created within that time so they can charge you but they do not ship the product.”
Posted 3 days ago
Yanling C
“HORRIBLE and shame to scam people during this hard-pandemic time!
I ordered 1-gallon Hand Sanitizer on 4/12/2020 via ArtNaturals.com. I paid with my credit card via PayPal. The Company charged me right away and shipping label was created but the company never shipped the product.
I wrote 3 inquiring emails to the company but never got even one reply from them. On top of this, the company never answers the phone, the worst company to do business with, and totally a Scammer.
False advertising by saying ships within 48 hours; yes, only a shipping label was created within that time so they can charge you but they do not ship the product. Scammer......”
Posted 3 days ago
Anonymous
“I received two bottles, which smelled like turpentine mixed with furniture polisher. This company is a rip-off, they need to be closed down and the owner and his people need to be jailed.”
Posted 3 days ago
Anonymous
“Ordered products on March 13, 2020. UPS reported to me empty carton was received so they discarded the box. At first I thought maybe someone there dipped into it but reading the comments now I feel it was a scam especially since their phones are disconnected.”
Posted 4 days ago
Anonymous
“Placed an order for product mid-March received a tracking number shortly there after yet they will not answer the phone nor emails after repeated inquiries about when I can I expect my product. As far as I’m concerned the sites a scam artist”
Posted 4 days ago
Anonymous
“I had ordered scent free hand sanitizer and received lavender scent which I'm allergic too. They claimed a refund was issued, however, 10 days later and I haven't received anything. Emails/posts to CEO and COO aren't responded to or they delete them. It's one of the worse companies I have had to deal with. They are taking advantage of innocent customers during a time of crisis. They lie through their teeth.”
Posted 4 days ago
Christine Choi
“Do not order from this company! I have the same issue that a lot of people seem to be having with this company. I placed my order and I received an email with a tracking number in 2 days. The UPS tracking link still shows that they're waiting for the item - it's been almost a month. I have contacted my CC company and they're investigating. Go to the BBB website and you will see the same complaints.”
Posted 4 days ago
Mike
“Artnaturals Hand Sanitizer stank up my car when I applied it to my hands. It smelled like sweaty worn dirty socks!!”
2
Posted 6 days ago
Anonymous
“Total scam. Amex is investigating and their Amazon page is gone.”
2
Posted 6 days ago
Anonymous
“they charged my credit card and they never shipped the product, scam, don't buy from them you will be very sorry you did.”
Posted 6 days ago
Anonymous
“Bottle was really small.. and the smell was horrible.. though they claimed it to be natural the smell was like chemical..not worth for the money. Exploiting the current situation”
Posted 6 days ago
artnaturals is rated 1.16 based on 194 reviews
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“I placed my order the week of 4/27/2020, I received shipping confirmation on 4/28/2020. 1 week later and UPS still has not received the package. I sent 2 emails only to get a cookie cutter reply from their "customer service" which indicates clearly they didnt read my email. DO NOT purchase from this company, they will take your money and then ignore you.”
“Yes, they don’t deserve even one star, I ordered there hand sanitizer and they claim it’s made in USA. Got my order and on the label said made in china. Thought I was getting something made in USA. They lie about that. So mad. Sending back.”
“Ordered 2 gallons of hand sanitizer on 4/16/2020. Received email with tracking number on 4/17/2020 saying item is ready for shipment. STILL not in carrier's possession as of 5/6/2020. NO customer service. Found some of this in an 8-oz bottle at Walmart yesterday and I CAN'T use it. Supposed to be SCENT FREE, but it isn't. I have Asthma and the smell from this stuff doesn't agree with my Asthma.”
