“The product is good, but the service is the worst that you can even imagine. My order didn’t arrive and they told me that is not their responsibility and that I should deal with USPS. They told the product will be delivered by UPS not USPS!”
“I wouldn’t even give them one star. I placed an order and after a week I hadn’t heard anything so I sent an e mail and they said there was an internal issue and they can’t send my items. They took the £80 out of my account, didn’t bother to contact me telling me about the order issue. If I hadn’t reached out I doubt I would’ve got the money back. I was told it wouldn’t happen again, so I placed the order again and the exact same thing happened. I had to e mail them asking where my order was only for them to tell me there was an issue and they’d be refunding me. Terrible customer service, wasn’t offered any compensation either. Really really would urge people not to waste their money and time with this company.”
“I placed an order on Dec. 9, 2020 and still have not rec'd my order (it's now 1/26/2021). I requested a replacement order since 12/9 and haven't rec'd it. Can't talk with someone in customer service because they're not accepting calls. Contacted them again today via email and they responded saying I can order a replacement (AGAIN)! I cancelled my order and will never order from them again.”
“FAKE REVIEWS! Fake reviews on both Ulta and Target’s websites (and probably others). Crappy products, they do not work well. Lots of chemical ingredients. I contacted Ulta about this, since I use reviews to make decisions about what I purchase. I hope they take this seriously.”
“I've read a good review in Internet and decided to made and order... And was really disappointed.
Half of the bottles were not closed tightly and oil spilled.
Labels got unglued. And the oils smells not good.
Very disapplinted.”
“The order was shipped without the diffuser, even tough I paid for the whole set, so the recipient only received the oils. I had already informed the Customer Service that it was a gift. They did not inform me of anything or put any notice in the package. When I asked for more info, they simply told me that the item was not available, never explaining why I was not informed of anything! They have my emails and phone number! They told me that they would send a replacement right away, so I asked for the tracking number. Moreover, it would have arrived after Christmas, when I had arranged everything for it to be delivered on time for Christmas.
After a few days with no info about this, I reached out to them again asking for the tracking details and they told me that the replacement was never sent and that they would send me a refund for the order. It looks like a joke and this put me in a very very bad light with the recipient, as I told them, after receiving only part of the gift, that they would receive the gift!! This is a very poor service, do not waste your time ad your money on this!!!
Moreover, there are some external tests done on the oils and they are not pure and are potentially dangerous!”
“I ordered hand sanitizers since March and until now did not receive my item. This email is a scam from .info.us @ artnaturals.com. Name Cari- ch175422-liddjhlo..do not order in this website..”
“Ordered hand sanitizer, received a totally different product then what was in the website. Horrible customer service. Wouldn’t refund my money or allow me to return the product even though I didn’t get what I paid for. See photos I’be added, ingredients list different in the bottle I received vs. whats advertised on their website”
“I ordered four bottles and they all came with the caps loose and leaking into the packaging in which they were shipped. Many other people with the same issue. They promised me a refund that I never received. Recently, after using the product several times daily while I was back in my office working, I broke out in a horrible case of hives. My dermatologist could not even identify the cause but I suspected the sanitizer. Once I stopped using this brand of sanitizer, the hives disappeared. This stuff is toxic.”
“I got an 8 oz. bottle from walmart.com for $4.00. I felt that it was my only option due to COVID-19. It SMELLED SO SO BADLY that I could NOT USE it. It smelled like a REALLY HIGHLY CONCENTRATED version of NAIL POLISH REMOVER, at the very LEAST.
NOW, w/the METHANOL Warnings coming out, I have to SERIOUSLY consider if THIS has been the reason that I've had very disruptive G.I. issues of late, feeling like food poisoning, as well. I called Walmart about it and have since gotten a full refund so, no issue in THAT regard...unLESS, someone from ARTNATURALS would like to reach out. I can be by f.b./p.m.”
“You guys are the worse!! Your CEO should go to prison!! Never received my hand sanitizer along with hundreds of other people when you said it was in stock. I am happy though that I never got it as other people have complained that it smelled like gasoline.”
“Like many others they charged my paypal account one month before the product actually shipped. They stated all orders ship within 48 hours but that is a LIE...all they do is create a shipping label within 48 hours and then a month later ship it out. Also, the "unscented" hand sanitizer smells horrible, the gallon was not full, and there was no safety seal on the top. BAD COMPANY!! Deceitful and sketchy.”
“I do not recommend buying anything from Art Naturals. They charged my paypal account almost one month before I received the hand sanitizers. I just ran out of the sanitizer I had and when I opened the Art Naturals sanitizer I felt sick with the really bad gasoline/gas like smell. I thought it would dissipate once applied but my hands smelled with that horrible gas smell and I had to wash my hands right away. Again, I do not recommend this product or this company.”
“Purchased 8 oz. scent free hand sanitizer, but the product that we received smelled like paint thinner. I have seen many complaints regarding this issue. No luck with customer service.”
“I placed my order for 1 gal. of artnaturals handsanitizer and when it came 3 weeks later the odor was so bad that we cannot use it.
Do not buy this product. I cannot speak for their other products but I can speak for this product. Do not buy it.”
