“Don’t purchase anything from them. Sent me an email that my order shipped. I never placed the order. It was very large. They never respompnded to my emails. I will report them for fraud to VISA.”
“3 weeks later I am still waiting for my package to be arrived. Seriously, that's more than a joke, this company sent me an email confirmation to notify me that my order has been shipped, along with a tracking number from UPS. 3 weeks later, the tracking number still shows 'UPS Label Ready', which means the company has not yet hand their package to UPS.
I emailed this company 2 weeks ago, and still not hear back from them. I am glad that I paid this order with PayPal, otherwise, my credit card information will be exposed to someone like them. I opened a dispute with PayPal a week ago, not hear anything from either of them yet.
Please, don't even think about order anything from this company, it will only make you more panic under the pandemic.”
“My hand sanitizer smells like gasoline - afraid to use. I have ordered unscented hand sanitizer from this company in the past - it doesn't smell like this. They don't answer the phone or respond to emails. I am giving them a couple of days to respond - they didn't respond to my past emails so I hold little hope - after that I will dispute the charge. I thought this was a great company until this order. I know things are difficult but I don't know what happened to the quality - something is wrong with the product.”
“I placed an order April 15th and have not received my order and have sent 5 different emails asking about it and haven't received a response. I want a refund. Not like i have extra money to give away.”
“This product used to be a good product. First order was good. Second order showed up and IT WAS MADE IN CHINA, Third order never shipped. BUYER BEWARE MADE IN CHINA”
“I have already written a review previous. I ordered from Artnaturals expecting to receive a gallon of hand sanitizer but instead I got a tracking number for a product that never shipped. I contacted my credit card company and disputed the fraudulent transaction and I also emailed UPS for this company creating fraudulent tracking numbers. I didn't get a response from them when I emailed them about my order and when it would be shipped. I only got a response them when my credit card company got involved. The e-mailed right away for cancellation of my order at that point. Do not order from this company!! I ordered from a company out of Portland Oregon and it really gets shipped with a great product. It's sad that this company has ruined it's reputation by lying to costumers during this pandemic.”
“I ordered a gallon of hand sanitizer over a month ago and still have not received it my order was 3202017321 and I want a refund this was for my mother!!! You guys seem very crooked!!!”
“I wish there was a zero star option. Beware beware beware!!! When I ordered sanitizer they said it would be shipped within 48 hours - that was over three weeks ago. Can’t get through by phone emails and Facebook messages are BS. They give you a tracking number for an item that has never been shipped. Or they ship your $8 item and omit the $50 item. They say they will send a refund to credit/debit card within 2-3 business days but it never happens. Yet their website still states they have sanitizer in stock and they’re still taking people’s money for it. Look at their Facebook comments and reviews. This is happening to lots and lots of people.”
“Took my money— never received product. I received a email saying my product shipped, never received tracking information. And the product is still being advertised as in stock Fraudulent company”
“They are scammers, call the 1-855-ART-4488 Number...the website claims hand sanitizer is in stock & their outgoing phone message clearly contradicts this claim.
I have reported them to this site and I urge everyone who has been scammed by them do the same.
https://www.ftccomplaintassistant.gov/NextSteps#crnt”
“Ordered a gallon of hand sanitizer on April 18, 2020. Got a ups tracking statement but it just saying shipment waiting for pick up and hasnt changed since. Same, not taking calls or replied to any of my emails. They also charged me for shipping after I met the order amt needed for free shipping! What can we do if noone takes calls or answers emails but they took my money out of my acct fast enough! Ugh!!!!”
“big scam. ordered product on 4-18 and on 4-19 got a text that item had shipped. hell no all they sent me was a tracking that has not moved to this day. they do not answer the phone either. i am currently on the phone with discover to get my money back.”
“IF THERE WERE ZERO STARS, I WOULD GIVE THEM A BIG FAT ZERO! BUYERS BEWARE!!!! So apparently these people don't answer their phone and also do not respond to emails or Facebook messages. I am about to contact the BBB. I understand they are busy, but so far they have lied and misrepresented their delivery dates, and have not responded to my MULTIPLE email inquiries and have not provided any updated information about when I will receive my hand sanitizer. We are trying to open our business and they have completey screwed us up. The tracking number says my shipment should have arrived on 4/23/20. On April 18th I received this message that my order had shipped. This is absolute misrepresentation and fraud!! It still has not NOT even shipped!!
Here is the message they sent me on 4/18/20:
We've got a surprise for you - your order has shipped! We've also included your tracking information, so you can track your order to its final destination. (THIS IS BS!!) They claimed it was to be delivered on 4/24/20.”
“They dont answer your emails .ups deliverd the package but I did not get what I paid for .1 gal hand sanitizer is missing and no way of knowing if there is a second package .”
“On Apr. 11, 2020 I ordered a gallon of hand sanitizer. On Apr. 20 I asked for a shipping update as they had already sent me a tracking number that did not show it leaving their warehouse. Then on Apr. 28 I get an email that they are issuing me a refund. They apologized as they were unexpectedly overwhelmed. I said that I didn't request a refund I expected the product. Then they said re order it...........ABSURD.........why would I re order a product and tie up my money again when they simply cancelled my original order. THIS COMPANY IS A JOKE. DON'T WASTE YOUR TIME!!!!!”
“Cancel order, Order 14 days ago and all they did was make a shipping label... Asked for refund back to my card twice with no reply.. Looks like a Company taking avantage Covid-19.”
“Awful. Awful. !!! Disgusting smell. Was that a joke !? How can you sell this? I am sure of its disgusting smell and I also doubt the effectiveness of this. It’s even disgusting to put on hands.”
“Awful. Awful. !!! Disgusting smell. Was that a joke !? How can you sell this? I am sure of its disgusting smell and I also doubt the effectiveness of this. It’s even disgusting to put on hands.”