“Awful. Awful. !!! Disgusting smell. Was that a joke !? How can you sell this? I am sure of its disgusting smell and I also doubt the effectiveness of this. It’s even disgusting to put on hands.”
“My $88 order has shown shipped for over two weeks have not received it yet made contact with UPS gave tracking number never excepted into their system no response from art naturals what a scam!”
“This company is a scam. They used the pandemic to line their pockets. On March 16th I tried to cancel an order that wasn’t sent and got a response April 26th....no customer service, they don’t read their emails, a very expensive joke.”
“SCAM!! If I could give them a zero star , I would ! I have yet to receive a $60.00 gallon of hand sanitizer ( ordered a month ago). According to their "REMINDER NOTE"-USA AND CANADA
ALL ORDERS SHIP WITHIN 48 HOURS OF PURCHASE. You call company, voicemail suggest you send email. You send email, they respond four days later with an apology as well as a statement .The statement suggest they will send another bottle of hand sanitizer. I have yet to receive a tracking number for the supposedly" second bottle" of hand sanitizer. IF YOUR SMART, TAKE YOUR BUSINESS, TIME AND MONEY ELSE WHERE !”
“Honestly, if I could give them less than a star I would. We put a diffuser of theirs on our Amazon Baby registry, which someone lovingly ordered for us. We received it and went to start using it and low and behold, there was no power cord! So I tried calling the number on the warranty card included, and the answering service was shut down due to the Corona virus. So I emailed the warranty department, and they led me down a pain in the ass chase over Order numbers and Emails and blah blah blah even though I explained multiple times that IT WAS A GIFT AND I DID NOT ORDER IT. In the end they told me I was SOL. Thankfully AMAZON is awesome and still accepted it as a return and gifted us a gift card that we will be using to buy a diffuser from a BETTER company that is actually helpful and cares about its customers. NEVER BUY FROM ARTNATURALS THEY DON’T CARE ABOUT YOU.”
“I ordered 4- 8 oz bottles and 1 gallon of hand sanitizer. It is so strong in smell Gave me a headache. . Also , I never received my 1 gallon of the hand sanitizer which was 60.00
No invoice or paperwork in 1st box to even let me know if it was coming separate. Tried contacting them . Now playing the waiting game.”
“If I could give zero stars I would. I never received my order because according to UPS it was damaged and returned to the company. I have sent 3 emails and never heard back. Had to file a complaint with my CC Company. They should be locked up to be using people during a time like this.”
“What a mess. Three bottles caps were open, one of the caps was broken off. Content spilled all over the box. Only one bottle was delivered intact. Will not be ordering from this company again.”
“The customer service is real bad. I sent a lot of emails, tried to call and got nowhere. No one answered the phone or emails. They finally shipped it and I got it like 3 weeks later.
I got a full gallon jug of hand sanitizer but it smelled unlike any other hand sanitizer I had ever tried. It simply smelled bad and I asked someone else to smell it who said "I think they got it wrong". I did some research and it contains Jojoba Oil. The thing about Jojoba oil is that it can go bad and when it does it has a rancid smell. I think this is the case here.
I put some of this on my hands and 10 minutes later I ran to the bathroom to give my hands a good wash. It left my hands smelling funny and unpleasant.
I put the gallon jug in the trash. Its a waste of money and the smell is of something that is either not the right formula or something went wrong with the batch. Someone said it smells like gasoline and that accurate. I wouldnt trust putting this on skin with that smell.”
“I have filed a complaint with the Better Business Bureau and the Federal Trade Commission as I have been billed and have not received my order. Numerous e-mails have not been responded to and they are not accepting phone calls...what does that tell you? I will probably never get my money back. Do not order from this company. I hope they get shut down!”
“Complaint has been filed with the Better Business Bureau and the Federal Trade Commission as I was billed and have not received my order and no response to several e-mails sent and they are not accepting phone calls either! Do not order from this company! Don't know if I will ever get my money back.”
“Exactly as stated below, horrible rotten hand sanitizer, only shipped half my order, NO communication. Avoid at all costs. Everyone needs to contact your payment method and get a full refund. These people are part of the greedy piranha group to take advantage of people during this time. Shame on YOU!!!!!!!!!!!”
“I bought this today and THIS is why alot of people don't take chances on unknown call companies. This sanitizer has a aroma that is unbearable. It seems this company saw an opportunity and thought to see sanitizers but didn't really think it out. I don't know if it's the aloe , the fruit extracts or seed oil but I just can't. This needs to be pulled and this company needs to try again. If you can't find the more reputable companies for sanitizer, don't take a chance with a new one. Some are just out to make money. Even the printed words for ingredients is missing letters. Rushed!”
“Placed order on April 7, and my credit card charged immediately. Issued an "order number" which is useless. Cannot get in touch with this company, either by phone, email, etc. Worst company I have ever dealt with. Please do not order from this company!”
“Same experience as everyone else.. placed an order in March, it was great.. placed another in April and the smell is awful (not to mention we only got part of our order but charged for everything). No response from customer service, voicemail is full. These people are thieves taking advantage of the current situation. Save yourself time and money.. but elsewhere”
“ZERO STARS. The smell is horrendous. I bought 4 bottles scent free and they smell FOUL. I had to wash it off my skin immediately. It made me question what ingredients are in this and what company would seriously send this out! It says online the company is owned by 5 brother's who dropped out of school? That certainly shows in this product.”
