Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent perfect seems great quality fits perfect !!”

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Posted 2 years ago

“Fast delivery!”

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Posted 2 years ago

“I couldn’t believe it! There were a few minor pieces missing from a previous order and you sent me a whole new grill. How did you do? Excellent, beyond my wildest imagination. You have my business for life. Management definitely has the customer service mentality. Thank you so much.”

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Posted 2 years ago

“Purchased 2 grills for our guest house. Every durable, easy to clean. Highly recommend.”

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Posted 2 years ago

“Good quality! Timely service”

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Posted 2 years ago

“Great ordering experience. Easily navigated through the web site and found exactly what I wanted. Always updated on the status of my order. Wonderful experience.”

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Posted 2 years ago

“Excellent quality. Easy to put together. Will be great on the Playa. Burning Man, LDRS and many car camping trips will be much cozier! Plus, I am from Memphis!”

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Posted 2 years ago

“Super fast delivery, haven’t opened package yet which arrived in less than a week, thanks a bunch. Can’t wait to try it over our fire pit!!”

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Posted 2 years ago

“Titan Great Outdoors went above and beyond with the level of customer service and the quick/easy resolution of a minor issue.”

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Posted 2 years ago

“Everything ordered came promptly and as expected. I'm very happy with the product! Will order from you again if and when I have a need for your products. Does kind of bug me that now I'm getting spam emails from you on what seems like a daily basis. I didn't request that.”

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Posted 2 years ago

“Excellent product! Only issue we had is the packaging. Such a large item in only a cardboard box.....”

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Posted 2 years ago

“Received my new Adjustable Swivel Grill in 3 days! The grill is awesome!”

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Posted 2 years ago

“It seems to be a very nice grill, however, it did arrive damaged. My husband had to take it apart and bend it back to normal. Other than that, it seems very sturdy. Also, there is no thermometer on the grill.”

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Posted 2 years ago

“I love the 32” kettle fire pit I ordered, very solid and probably the last one I’ll ever need, the reason I only gave a 4 star review is the screen cover that came with it doesn’t fit very well but should work fine”

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Posted 2 years ago

“Little disappointed with shipping arrival but it's out of your hands otherwise great job. Got layed up for couple weeks then I'll complete this on product”

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Posted 2 years ago

“I ordered several targeting systems and all are extremely easy to assemble and very high quality. 5 stars !”

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Posted 2 years ago

“The fire basket is great. We did have a bad experience with the shipping though”

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Posted 2 years ago

“Placed my order in plenty of time before our Labor Day camping trip. The grill arrived on time-the spike/rod did not: the grill is useless without the rod to suspend it above the fire.”

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Posted 2 years ago

Hello David, please accept our sincere apologies if your order was delayed. I checked your account and found that you have already spoken with one of our customer service specialists, who informed you that the reason why this was delayed, is we were waiting for the invoice from you. this was dated back last August 25, 2022. you paid for the pole but did not send the invoice to us, you were asked to send the invoice once paid, but nothing was sent to us. That is why the two-piece poll was not delivered. I have checked, and the order for the pole has been issued and is now in transit. If you have any concerns, please email us at info@titangreatoutdoors.com and mention PBR Amyra.

Posted 2 years ago

“Order came in perfect condition. Shipping was fast and price was the best out there well pleased with purchase and service .”

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Posted 2 years ago

“Was delivered as promised and in good condition. i have not yet used it.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews