Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I like the fire pit. It is heavy-duty and looks to be well-made. The ordering and shipping process was very efficient and it arrived much sooner than I expected. I received e-mail notices at every step to keep me informed. Why not 5 stars? As with a prior fire pit that I ordered, the packaging was destroyed during shipment. I was unsure if the unit was damaged until I finished cutting the box away. What saved the unit from damage was the interior foam panels which seem to have protected the unit from damage even though the box was destroyed. Possibly reinforcing the corners of the box somehow might prevent them from bursting while being shipped.”

Helpful Report

Posted 3 years ago

“Item arrived quickly. It is perfect for bonfire nights. Thank you.”

Helpful Report

Posted 3 years ago

“I put it together very easily on the day I received it, which was 3 days after ordering it online. I seasoned it and gave it a good burn and grilled a few burgers on it. Giving it the real test today with family and friends coming over.”

Helpful Report

Posted 3 years ago

“Easy to assemble. Had first fire within minutes”

Helpful Report

Posted 3 years ago

“Very well made! 4 times the mass of what it replaced! Can’t wait to see it lit up?”

Helpful Report

Posted 3 years ago

“Product looks good so far”

Helpful Report

Posted 3 years ago

“Very happy, free shipping, delivered to my door and ahead of schedule.”

Helpful Report

Posted 3 years ago

“Absolutely amazing. The wagon wheel fire grate was the perfect finishing touch to our outdoor fireplaces! The quality greatly exceeded our expectations!!! Outstanding products!!! Thank you!”

Helpful Report

Posted 3 years ago

“The package did t come with the bolts.”

Helpful Report

Posted 3 years ago

Hi Derek, thank you for posting a review and my apologies about this. I have had a chance to check and I can see that one from our team has reached out on 10/10 regarding this and have provided a resolution.

Posted 3 years ago

“Received real fast!!! Just installed in the fireplace looks like it is going to work great. Not cold enough for a fire yet.”

Helpful Report

Posted 3 years ago

“The product and the material it was fabricated with is great, good sturdy steel. There was no damage to the packaging when delivered, but once Box was opened there were 9 fire bricks busted in half. Almost looks like it was packaged damaged, so was not really happy with that. I would recommend you have quality control before the product leaves your facility. Other than the broken brick its a nice quality grill.”

Helpful Report

Posted 3 years ago

Hello Anthony! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery, so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 3 years ago

“My fire pit was delivered in two days, which was great and I used it for the first time last night and it worked wonderfully! So happy with my purchase, and I’m sure I’ll have many more years of use, because it is well made and solid. Thanks Titan!”

Helpful Report

Posted 3 years ago

“The fire grate is exactly what we needed and fits into our space perfectly. We were surprised at how quickly we received it!”

Helpful Report

Posted 3 years ago

“Product came in top quality. Would highly recommend purchasing again”

Helpful Report

Posted 3 years ago

“Love It!! works great, puts more heat out into our room.”

Helpful Report

Posted 3 years ago

“Great service and product.”

Helpful Report

Posted 3 years ago

“Very pleased with the products and the shipping was great. Thanks”

Helpful Report

Posted 3 years ago

“product is well made and worth the money.”

Helpful Report

Posted 3 years ago

“Solid product. Fast free shipping.”

Helpful Report

Posted 3 years ago

“Fits like a glove and looks great!”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews