Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great quality and heavy duty. I haven’t used the fire grate yet bc looks great. I will do more business with u for my outdoor stuff. Thanks”

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Posted 2 years ago

“Order a fire pit, 4 parts of a circle & the order didn’t come with the nuts & bolts to assemble 🤬”

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Posted 2 years ago

Hello Terry, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Very nice wagon wheel fire grate. Heavy duty and high quality.”

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Posted 2 years ago

“Exactly what I needed for my outdoor fire pit. Heavy duty and looks great”

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Posted 2 years ago

“Very good Customer Service, will order again”

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Posted 2 years ago

“This item was delivered ok, but when I opened it and I only had one hook. When I called to get another hook I was told that they didn't have any I was even trying to buy one, but they said it would take about three months to get another hook. I was told I might as well just return the item, but I would be charged a 15% restocking fee. I have bought many things before but this is rediculous and everything is being blamed on the supply chain, Wow.”

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Posted 2 years ago

Hi Joseph, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and I can see that one from our team has reached out on 09/30 and offered a resolution which was accepted. This is on us and we'll strive to do better. Thank you for the opportunity to turn this around for you.

Posted 2 years ago

“Very good product”

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Posted 2 years ago

“Order arrived within a couple of days. This was purchases as a gift to an outdoor enthusiast!”

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Posted 2 years ago

“the delivery timeframe was fast”

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Posted 2 years ago

“Very quick delivery and fits perfectly in our new fire pit!”

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Posted 2 years ago

“This is a beautiful grate. So far so good. And fast shipping also.”

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Posted 2 years ago

“So glad we found Titan! Great products , customer-friendly website, secure packaging, and speedy FREE delivery of our new 44-lb. fire pit grate. We'll surely be back, but in the meantime, we won't hesitate to recommend Titan to others seeking quality outdoor products. Thanks again.”

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Posted 2 years ago

“I was unhappy that when I got on the website it offered me 5% off at checkout but didn’t apply the 5%. I immediately wrote customer service and they said - We are unable to apply the discount code to your order as it is already processed. It felt like false advertising. I like the grill, I would recommend it to friends but I would warn them about my experience as well.”

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Posted 2 years ago

Hello Sean, please accept our sincere apologies if your request to use the 5% discount on an order that has been placed was not honored. Your feedback will undoubtedly be used to enhance our policy about discounts and coupons. Unfortunately, we are not able to retroactively apply any coupon to an order that has already been placed. You may still use it soon on a future order. If you have any concerns, please email us at info@titangreatoutdoors.com and mention PBR Amyra.

Posted 2 years ago

“I was looking for something to protect my Trex deck from my Solo stove and the heat shield is perfect for it. It completely blocks all the heat. I can put my hand under the shield and not feel any heat whatsoever. It was ready to go right out of the box”

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Posted 2 years ago

“Great experience even though it was over the internet”

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Posted 2 years ago

“Good quality, quick delivery”

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Posted 2 years ago

“Very satisfied”

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Posted 2 years ago

“Easy to assemble. It’s the perfect size!”

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Posted 2 years ago

“love the cover”

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Posted 2 years ago

“Extremely nice product. Way nicer than I expected and was to my door two days after ordering”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews