Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,952 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I purchased the fire place insert. It works well and is very sturdy”

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Posted 3 years ago

“Easy company to do business with. Everything was great. I would buy from them again in the future.”

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Posted 3 years ago

“Excellent service on the delivery of my order. I received a notice that FedEx had a delay, then an update when the order was delivered. The shipping box had minor damage, probably due to the unit being so heavy, but everything was in good condition. Assembly instructions were easy to follow and the unit went together perfectly.”

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Posted 3 years ago

“Really quality fire cauldron. Looks and works great. Would recommend”

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Posted 3 years ago

“Great fit for my round indoor fireplace”

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Posted 3 years ago

“I wish the mesh was more heavy duty. I've got to reinforce the bottom of the basket. Otherwise it's great. Easy to put together and install.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Titan did a great job of keeping me informed of my shipment status. I ordered a set of steel gong AR shooting targets Ann ramps. The ramps arrived quickly but the shooting gongs had an issue with the label being unreadable so it took a longer time to arrive. This may have been due to the lack of packing materials or the way they fit in the boxes used. Both items arrived in good condition. I will recommend Titan to my friends and family.”

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Posted 3 years ago

“Great item, great price, and fast shipping!”

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Posted 3 years ago

“Purchased this cradle for my Mom's fireplace. This is solid steel...great quality and it shipped super fast!! Thank you!”

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Posted 3 years ago

“Very easy to order, quick freight delivery”

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Posted 3 years ago

“very good experience.”

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Posted 3 years ago

“I must admit I was a bit skeptical about how it might arrive after having read some of the reviews but I must say mine arrived without a scratch or dent on it so I was very happy and for the grill itself and it’s built like a one ton truck, it’s nice to see some companies still sell quality products and I will definitely buy other products from Titan again”

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Posted 3 years ago

“This attachment is a functioning attachment. It is packaged nicely and easy to assemble. The grate material is very thin and finish quality has slight imperfections which are acceptable per titan reps. (we have determined that these are just some slight imperfections during production)”

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Posted 3 years ago

Hello Eduardo! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 3 years ago

“Great customer service”

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Posted 3 years ago

“Product dimensions for rectangular grill cover wrongly included the length of attached handle on outside for depth dimension. Cover was too small for my cuisinart griddle and not returnable since was a dented product discount. Misleading info led me to buy unusable cover.”

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Posted 3 years ago

Hello Charles, please accept our sincere apologies if the item you ordered is too small for your griddle. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. I have checked and what you have ordered is the 32-IN GRIDDLE COVER FITS CAMP CHEF FLAT TOP GRIDDLE. The length dimension should also be 32". If the one you received is not 32", you can take a photo and send it to us so we can validate the claim. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Great experience and I love my grate.”

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Posted 3 years ago

“Great product, on time delivery!!”

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Posted 3 years ago

“never had a problem”

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Posted 3 years ago

“Great product, Good price, Fast Delivery”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,952 reviews