Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Exceeded expectations”

Helpful Report

Posted 2 years ago

“Ordered on a Thursday, received it on Friday. Fantastic.”

Helpful Report

Posted 2 years ago

“Received product as advertised👍🏻”

Helpful Report

Posted 2 years ago

“Very impressed with our grate and more impressed with the efficiency of Titan Great Outdoors. Our order arrived two days after ordering ( more efficient than Amazon Prime). We will definitely order again”

Helpful Report

Posted 2 years ago

“Good service, quick delivery!”

Helpful Report

Posted 2 years ago

“Very nice bbq grill thanks”

Helpful Report

Posted 2 years ago

“That is a solid product.!”

Helpful Report

Posted 2 years ago

“Fantastic delivery, even better product. Looking forward to getting to use it this weekend. Highly reccomend it!”

Helpful Report

Posted 2 years ago

“Looks great. Fits perfect. Can’t wait to use it. Thanks.”

Helpful Report

Posted 2 years ago

“Representative was very helpful”

Helpful Report

Posted 2 years ago

“Customer service associate is a 5 star emp;oyee”

Helpful Report

Posted 2 years ago

“I Placed an order in July for 8 chairs. (2 packs of 4) I called to confirm that they had 8 chairs to fill the order and was told yes. I received 6 of those chairs. When I emailed to ask about the missing chairs they said they ran out and would send them when they got more stock in the next month or two- which was ok. Over 3 months later I get an email saying they are canceling the order and prorated the return for the 2 chairs. 1st of all I don't have enough matching chairs second when they do get them in and I reorder I will have to pay a price increase of about $75 a chair as they will no longer have the 4 pack discount and they have raised prices.”

Helpful Report

Posted 2 years ago

Hello Elizabeth, please accept our sincere apologies if 2 of the Grade A Teak Lismore Armchairs were canceled due to being out of stock. Due to FTC Regulations, we are unable to hold on to orders that have no definite timeline on when they will actually ship. Because of this, we are unable to accept backorders for this item and have to cancel the remaining items. You can check it on the link, https://www.ftc.gov/tips-advice/business-center/guidance/business-guide-ftcs-mail-internet-or-telephone-order. As for the price, you may also reach out to our sales team to check for any discount that they can offer to you to reduce the price. Our sales team phone number is 1-800-605-8241. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I received the wrong item (the correct item eas ordered but the wrong one delivered) now I am trying to prove I received the incorrect item instead of the company just issuing a pickup. Absolutely ridiculous. I will never be shopping here again.”

Helpful Report

Posted 2 years ago

Hello Robert, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“This fire pit grate is very well made. Shipping was fast and I would highly recommend Titan.”

Helpful Report

Posted 2 years ago

“Quick delivery, quality product would definitely order from Titan again!!”

Helpful Report

Posted 2 years ago

“My second buy, I retired and moved to Tennessee where I bought the second outdoor ring and use it every week to collect yard debris. Love it”

Helpful Report

Posted 2 years ago

“great service great product well built”

Helpful Report

Posted 2 years ago

“Took almost 2 months to get my order”

Helpful Report

Posted 2 years ago

Hello Billy. Please accept our sincere apologies if your package was delayed due to the first shipment being lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on September 27, 2022. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“One of the best customer service in the industry. Just at a time when everything is automated , you can still get a live , competent person on the phone.”

Helpful Report

Posted 2 years ago

“thank you for everything great customer service”

Helpful Report

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews