Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fast shipping and amazing products”

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Posted 2 years ago

“This is exactly what we were looking for in a fire ring. We plan on many years of sitting by the fire safely contained in a Titan fire ring.”

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Posted 2 years ago

“Griddle was missing but after contacting Titan Great Outdoors the missing parts were promptly delivered the next day. Great quality”

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Posted 2 years ago

“Loved the product the only issue is as soon as it arrived I saw a huge discs for the same item. 😩”

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Posted 2 years ago

Hello Oran! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery, so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“This is one badass log holder. It is very well constructed. It is so much stronger than any other log holder I have ever owned. Do not waste your money, buy this one and it will be the last one you will ever buy!”

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Posted 2 years ago

“Great site with a great product.”

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Posted 2 years ago

“If you use Fedex to deliver, you should use heavier boxes. my order had holes in the box was taped and had missing parts. replacement box arrived the same way, all parts were there, but I can see why they are arriving ripped and open”

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Posted 2 years ago

Hello Peggy, please accept our sincere apologies if the box was damaged in transit and some parts are missing. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on October 08, 2022. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Very nice sturdy item. Solid and heavy!”

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Posted 2 years ago

“Would have been 5 stars if not for missing hardware... super fast shipping! product was repackaged by FedEx before delivery & arrived without any hardware for assembly. a single phone call is all it took to get the hardware on its way. Great customer service! I'm excited to get the hardware, assemble and put it to use. Exactly what I wanted & expected”

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Posted 2 years ago

“Arrived quickly and as described. Product works great!”

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Posted 2 years ago

“Item was delivered on time and of great quality”

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Posted 2 years ago

“GREAT QUALITY”

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Posted 2 years ago

“Quick delivery!”

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Posted 2 years ago

“Awesome item. Fit perfect in my new fire pit. Quality construction and fast shipping.”

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Posted 2 years ago

“The order and delivery experiences were excellent. The grate was easy to assemble and of great quality. We are very happy with Titan Great Outdoors all around.”

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Posted 2 years ago

“Fast, problem-free delivery. The product arrived on time and as described.”

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Posted 2 years ago

“I like the fire pit. It is heavy-duty and looks to be well-made. The ordering and shipping process was very efficient and it arrived much sooner than I expected. I received e-mail notices at every step to keep me informed. Why not 5 stars? As with a prior fire pit that I ordered, the packaging was destroyed during shipment. I was unsure if the unit was damaged until I finished cutting the box away. What saved the unit from damage was the interior foam panels which seem to have protected the unit from damage even though the box was destroyed. Possibly reinforcing the corners of the box somehow might prevent them from bursting while being shipped.”

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Posted 2 years ago

“Item arrived quickly. It is perfect for bonfire nights. Thank you.”

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Posted 2 years ago

“I put it together very easily on the day I received it, which was 3 days after ordering it online. I seasoned it and gave it a good burn and grilled a few burgers on it. Giving it the real test today with family and friends coming over.”

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Posted 2 years ago

“Easy to assemble. Had first fire within minutes”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews