Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great fire pit bowl. Fast shipping.”

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Posted 2 years ago

“TGO continues to deliver. Just received scratch n dent blackstone griddle cover and it's awesome.”

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Posted 2 years ago

“I haven't used the firepit grate yet, but it looks to be a very well-made product. Shipping was fast and free, a big plus. Titan stayed in touch throughout the delivery. A-plus, so far!”

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Posted 2 years ago

“Great product does exactly what we wanted! Have already recommended to friends.”

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Posted 2 years ago

“Good product”

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Posted 2 years ago

“I am giving 2 stars because I am not done. I ordered the 42 in Hemisphere Fire Pit. The post-order communication was OK. The package tracking was definitely sketchy as I was given three different arrival dates. When the fire pit arrived it was not in good condition. I contacted Customer Service immediately and was told to reply to an email with pictures so my claim could be processed. I did as was instructed and heard nothing for several days. I called Customer Service again and was told they had no record of my complaint. Apparently, the person I first spoke to sent me the wrong email. I was sent another email and sent pictures which were then acknowledged. My fire pit was rusted when I received it and became more rusted as the days passed. I was going to get a replacement but after watching the fire pit become worse and worse I decided to ask for a full refund. I am still waiting to see if that happens. I am hopeful but very discouraged that the fire pit was not as advertised and rusted on my brand new patio. This is my first time ordering from Titan Great Outdoors.”

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Posted 2 years ago

Hi Sharon, thank you for posting a review and my apologies about this. Cast iron is highly desirable due to its unique appearance and aging; however, it is also highly susceptible to rust. Even exposure to moisture in the air is enough in many cases for cast iron to begin rusting. Fortunately, cast iron is also a very hardy material, and that rust can be cleaned off with great ease by simply scrubbing the metal with steel wool under warm water, then drying. Once cleaned, a simple seasoning process, similar to what you may use to maintain cast iron cookware, will help prolong the appearance and life of the bowl. I have had a chance to check and a replacement was keyed but it was ultimately rejected and a return was keyed instead. My apologies again.

Posted 2 years ago

“Great customer service, quick shipping and quality product. We are looking forward to getting it in the ground and ready to use.”

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Posted 2 years ago

“Fedex lost my original order, but Titan took care of it in a timely manner. Great price on steel targets.”

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Posted 2 years ago

“The email support apparently did not understand the issue, but when I called in Mark was great. Thanks!”

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Posted 2 years ago

“Great quality and delivered quickly. Really please.”

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Posted 2 years ago

“Delivery was fast. Package was just what I wanted.”

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Posted 2 years ago

“Easy ordering - very high quality product - good price - delivered on time and as promised. What is not to like?? Outstanding!!”

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Posted 2 years ago

“Very Nice and sturdy product. Rocket fast shipping”

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Posted 2 years ago

“Fast shipping, easy order process & free shipping. All targets well made & I especially like that these targets can be used to shoot both handguns & rifles with non steel core ammo less than 2900fps at target! Will be getting lots of Loud Gong Sounds too! Only downside was round plates had some surface rust & screw clamps need to be about a 1/2” deeper to reach holes on large 12” x 20” plates.”

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Posted 2 years ago

“Product looks great, can't waite to use it, shipped fast.”

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Posted 2 years ago

“Delivered timely, easily assembled, heavy duty, impresssive and nice lloking. Many thanks!”

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Posted 2 years ago

“Great quality @ a great price!”

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Posted 2 years ago

“Great AR500 plates I got the 6 pack 6,8,10 shipped same day received 3 days later 3/8's plate didn't have the 1/2" when I ordered will serve my training purposes”

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Posted 2 years ago

“The Box was torn to shreds, by the time they delivered it. But you cannot hurt these. It was Express shipping and free. Enough said”

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Posted 2 years ago

“Item is as described and fast shipping.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews