Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great fireplace grates. Very well built and durable”

Helpful Report

Posted 3 years ago

“Very surprised how heavy it was! First fire: irons heated to white hot and didn’t deform. This is a good one!”

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Posted 3 years ago

“Very pleased with the quality of the product. The steel is heavy gauge and components welded other than the four attachment points for assembly to the steel plate fireback and the two supports. Since instilation, I have had several fires in my fireplace. The fire requires less tending due to the shape of the grate. Once a bed of coals is established it pushes more heat into the room. The package had tear damage in shipping, however, the product was not damaged.”

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Posted 3 years ago

“Great customer service! A shipment damaged in transit was replaced rapidly with no hassles. The product is fantastic!”

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Posted 3 years ago

“The package box was damaged upon arrival. Contents were not damaged and no parts were missing.”

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Posted 3 years ago

“VERY GOOD PRODUCT, FAST SHIPPING, GREAT CUSTOMER SEVICE”

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Posted 3 years ago

“Great fire ring with grill.”

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Posted 3 years ago

“I gambled for this discounted price unit as described as dented and scratches, it is still working nice properly. Although the charcoal tray bracket was extremely dented that it's making tray unbalanced. Other than that is working fine.”

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Posted 3 years ago

“Tracking shipment was awful ( but think that’s fed ex issues ). Fire pit grate completely rusted one day after first rain. Just awful.”

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Posted 3 years ago

Hi Chris, thank you for posting a review and my apologies about this. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and feedback and are constantly working with carriers to better make shipping time more efficient. My apologies again as we were not able to factor this unforeseen issue the carrier has encountered. Also, The Fire pit Grate is made from unpainted raw steel for a rustic look; however, it is also highly susceptible to rust. Even exposure to moisture in the air is enough in many cases for cast iron to begin rusting. We recommend seasoning your Fire Grate with vegetable oil over a fire to help prevent rusting.

Posted 3 years ago

“excellent contraption....very pleased. arrived timely and does what I hoped for ... the ability to raise and lower my cooking surface while grilling over an unstable wood fire!”

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Posted 3 years ago

“My husband loves his early Christmas gift. Well built and looks great!”

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Posted 3 years ago

“Great size, heavy duty and does the job. It did rust the first night it rained…not sure what can be done about that.”

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Posted 3 years ago

“Very well made and looks great!”

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Posted 3 years ago

“The fire pit grate fits perfect. It was delivered in a timely manner.”

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Posted 3 years ago

“I purchased the fire place insert. It works well and is very sturdy”

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Posted 3 years ago

“Easy company to do business with. Everything was great. I would buy from them again in the future.”

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Posted 3 years ago

“Excellent service on the delivery of my order. I received a notice that FedEx had a delay, then an update when the order was delivered. The shipping box had minor damage, probably due to the unit being so heavy, but everything was in good condition. Assembly instructions were easy to follow and the unit went together perfectly.”

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Posted 3 years ago

“Really quality fire cauldron. Looks and works great. Would recommend”

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Posted 3 years ago

“Great fit for my round indoor fireplace”

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Posted 3 years ago

“I wish the mesh was more heavy duty. I've got to reinforce the bottom of the basket. Otherwise it's great. Easy to put together and install.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews