Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Everything looks great except for the wire grate is a bit thin. The griddle is very thick and heavy duty bot the mesh definitely needs upgraded.”

Helpful Report

Posted 2 years ago

Hi Ronald, thank you for posting a review and we apologize as we understand that there are areas on the design that we can improve a upon to deliver a better experience. We value our customers' experience and we will use this feedback to better ourselves and make more rigorous quality checks. However, we value our customers' experience and we will use this feedback to better enhance the design of our items to suite different needs. Thank you very much and I hope you'll give us another chance. You can also submit a product request by following this link - https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000995071

Posted 2 years ago

“Wood rack works great! Fire self feeds, doesn't smoke and makes room very warm!”

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Posted 2 years ago

“Very easy to order; fast delivery; good communications! Would have preferred that the fire pit grate be painted, immediately rusted! Should have an option for painted vs. steel!”

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Posted 2 years ago

“Awesome transaction and will be purchasing more !”

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Posted 2 years ago

“I really like design. Cooked chili on it yesterday in Dutch oven. It turned out great. Reason for 4 stars is one leg wasn’t fabricated right and does not sit flat on ground. Also expanded metal cooking grate is too thin.”

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Posted 2 years ago

“Exactly as expected. Great quality. Only used it once but it worked great! Recommend”

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Posted 2 years ago

“Heavy duty!!”

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Posted 2 years ago

“Order process was simple to follow. I suggest that you make all of the accessories for the rotisserie easier to find. And please include the counterweight with the unit. Without it, a buyer who is not familiar with large rotisseries would have a hard time. Instructional videos would also help. Order arrived in great shape. The quality of the unit is great. I will cook a 45lb pig for Thanksgiving.”

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Posted 2 years ago

“No issues, target works as intended.”

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Posted 2 years ago

“This order started out with the wrong item being sent, but your employees took great care of me and quickly resolved the problem. And I am very happy with the quality of the fire pit grate!”

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Posted 2 years ago

“Well manufactured fire pit. 29" diam was just the right size for me. I expect it to last a lifetime. Very satisfied with purchase.”

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Posted 2 years ago

“Everything was great!”

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Posted 2 years ago

“Great product, received on time and packaged very well.”

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Posted 2 years ago

“The checkout process was great, the product was delivered within a couple of days and is of excellent quality! I’ve already used it once and love it.”

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Posted 2 years ago

“Fast shipping”

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Posted 2 years ago

“excellent products and service”

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Posted 2 years ago

“Well made, cooked steaks on first cook, char on steaks was just what I was looking for.”

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Posted 2 years ago

“One of the grills did not arrive and was sent back to the company, I then had to request another be shipped out. The boxes the grills arrived in were ABSOLUTELY DESTROYED!!! Torn, ripped, taped up holes at the corners. Just awful and unprofessional! Both grills are scratched and one is dented. Based on this experience I would NEVER recommend someone ordering from your site.”

Helpful Report

Posted 2 years ago

Hi Loyd, thank you for posting a review and my sincere apologies about this. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. If you encounter any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. You can use this link to file a claim - https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“High quality products delivered quickly. Easy 5 star review.”

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Posted 2 years ago

“Works great but the expanded metal grill needs to to a little thicker sinks down in the middle.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews