Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awesome grate, very well made and will probably last forever.”

Helpful Report

Posted 3 years ago

“I had a great experience with Titan. They were competitively priced, and they processed and shipped my order immediately.”

Helpful Report

Posted 3 years ago

“The lug nut attached to the griddle broke the second I added some pressure to get it right, so I didn’t even get a chance to use it! What’s the best way to return this product?”

Helpful Report

Posted 3 years ago

Hello Bryan, please accept our sincere apologies if the griddle broke after adding some pressure on it. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com and reference PBR Amyra if you require additional assistance.

Posted 3 years ago

“I purchased a large 40 inch spider web fire pit grate. It arrived much faster than I anticipated and was of excellent quality. I would definitely recommend this product.”

Helpful Report

Posted 3 years ago

“Product was delivered earlier than expected. It is a Christmas gift so it hasn't been opened. I'm sure it is as ordered.”

Helpful Report

Posted 3 years ago

“No problems occurred. Great price thanks”

Helpful Report

Posted 3 years ago

“Love it great product and good quality”

Helpful Report

Posted 3 years ago

“Awesome grill it came early, well packaged and I will recommend it highly”

Helpful Report

Posted 3 years ago

“Excellent product”

Helpful Report

Posted 3 years ago

“Looks great, works very well. No issues.”

Helpful Report

Posted 3 years ago

“Really, really disappointed that they went on further sale and you wd not adjust the price. I am thinking of getting the Kamado but now I’m not sure I want to do business.”

Helpful Report

Posted 3 years ago

Hello Nalini, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require any additional support.

Posted 3 years ago

“Product arrived on time and well packaged. Assembly was easy and f.”

Helpful Report

Posted 3 years ago

“Great price and delivery time was quick.”

Helpful Report

Posted 3 years ago

“Shipped fast, product was a perfect fit and high quality.”

Helpful Report

Posted 3 years ago

“Absolutely love my new fire pit. I first discovered it when I booked a weekend at a getaway.house cabin. I figured if it held up to their visitors that it would be a good quality out for me at my home. I did my research as I was already shopping around for a pit months prior to my trip and found the exact same put in the site. I was excited to see that it was on sale and ordered it immediately. I got an estimated shipping date and the pit arrived just a couple days after input in the order, which was way earlier than I expected it to arrive. It was delivered to my front door while I was at work, so both my teenage boys assembled it together and placed it in the area I had already prepared for it the previous two days after placing the order. By the time I came home from night shift, it was ready to go and I couldn’t wait to light up the fire in order to wind down before going to sleep. I am extremely satisfied with this purchase and excited to spend time with my kids, family, and friends around the fire. Thank you for the excellent experience.”

Helpful Report

Posted 3 years ago

“Order was sent when it was promised.”

Helpful Report

Posted 3 years ago

“Heavy duty just what I expected. Love it”

Helpful Report

Posted 3 years ago

“product arrive fast quality seems good”

Helpful Report

Posted 3 years ago

“Excellent product which arrived very promptly. My first time shopping with Titan. Highly recommend.”

Helpful Report

Posted 3 years ago

“Love the grill because it’s so there’s no flareup it’s even heating and you know you got about an hour 20 minutes to cook everything and it’s just wonderful because of the flat bottom you don’t get excessive oxygen feeding the fire causing flareup so it’s just a nice very controlled even heating and enjoy the food comes out magnificent thoroughly satisfied beautiful grill fits right into the backyard thank you so much”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews