Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick delivery”

Helpful Report

Posted 3 years ago

“A solid addition to my outdoor cooking tools.”

Helpful Report

Posted 3 years ago

“easy setup”

Helpful Report

Posted 3 years ago

“This company sells quality products, and has super quick shipping.”

Helpful Report

Posted 3 years ago

“Shipped promptly and arrived as scheduled according to the tracking number. It is a solid product that functions and appears as it was described. Looking forward to many years of trouble-free use. I recommend the product.”

Helpful Report

Posted 3 years ago

“Good value”

Helpful Report

Posted 3 years ago

“I'm using it with Solo bonfire for hamburger and hotdogs. It's a great addition for my fire pit.”

Helpful Report

Posted 3 years ago

“Quick ship, well packed, great product!”

Helpful Report

Posted 3 years ago

“Great service and prompt delivery.”

Helpful Report

Posted 3 years ago

“I was very unpleased with the fire wood rack that I bought. I understand that it was a scratch and dent item, what I did not realize is that all of the nuts and bolts were missing as well as two support pieces. In the money that I saved I had to spend on the nuts and bolts. The rack was in bad shape, it looks like someone had it before and did a number on it to then return it. In all I got it up and have fire wood in it, I was just very unpleased with the item I received.”

Helpful Report

Posted 3 years ago

Hello Daniel, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The chairs purchased were exactly as advertised. They arrived very quickly without any flaws and were on sale so the money spent was worthwhile.”

Helpful Report

Posted 3 years ago

“Relatively prompt delivery, but a little slow to initiate shipment. Grate packaging was falling apart and protective wrapping was basically non-existent. But grate was a good value and finish doesn't matter much once it's in a fireplace and logs and ash are all over it.”

Helpful Report

Posted 3 years ago

“Great product great delivery. You keep sending me emails about new sales but they're the same old price”

Helpful Report

Posted 3 years ago

“fast delivery, quality product”

Helpful Report

Posted 3 years ago

“NO PROBLEMS, EXACTLY WHAT I ORDERED AND IN GREAT CONDITION”

Helpful Report

Posted 3 years ago

“The plastic wrap was a nightmare to get off the grill . Everything else excellent .”

Helpful Report

Posted 3 years ago

“Very satisfied with my purchase.no issues all.”

Helpful Report

Posted 3 years ago

“Great product. Heavy duty as advertised. Would buy again”

Helpful Report

Posted 3 years ago

“Fast delivery, item was well packaged.”

Helpful Report

Posted 3 years ago

“Outdoor fireplace grate. Excellent product. Very well made. Heavy duty. I was even impressed how well the product was packed.”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews