Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The 21 inch grate was more expensive than the 26 inch which is what it is but then you sent me am email with the 21 inch on sale for $10 less 2 days after it arrived at my house. Rep wouldn't honor the $10 which is unfortunate. Left me with a bad taste. Not a great way to do business. I never heard of titan before this and probably wouldn't shop here again.”

Helpful Report

Posted 2 years ago

Hello Ryan, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require any additional support.

Posted 2 years ago

“Item was delivered quickly. Set up easy and just what we were expecting”

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Posted 2 years ago

“This high efficiency log grate works as expected and puts more heat out”

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Posted 2 years ago

“I love it . Really throws the heat. Built to last a very long time.”

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Posted 2 years ago

“I have ordered a 6 ft ATV Transformer Tow Frame w Grader Blade Attachment. Without any forewarning, you send the blade, but do not send the tow frame! But after inquiring, your rep says it will come in 2 months! That doesn't work out for me. One part is useless without the other! I am still waiting for a credit on the full order of $922.19. If I order again in the spring, I need both items delivered together! You seem to have a problem with Transformer Tow Frames never in stock!! jackgiustojr@gmail.com”

Helpful Report

Posted 2 years ago

Hi Jack! We sincerely apologize for your experience with us. I reviewed your account and found that the item you ordered was on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titangreatoutdoors.com and mention PBR Amyra.

Posted 2 years ago

“I don’t think military tanks are built this well but weight about the same. Awesome product!”

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Posted 2 years ago

“Excellent service. Shipping was on time and product performed well”

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Posted 2 years ago

“Disappointed. If I could easily return it I would. One crucial part was heavily rusted and was painted the rust. Poorly packaged. Supposed to put this in a vehicle reciever hitch but it doesn't come with the retainer pin. There is an unexplained nut welded to unit, manual was no help. Lack of quality control is evident with paint over rust, bent parts. Titan used to be better. Have lots of Titan products. Last two purchases show declining quality. Disappointed.”

Helpful Report

Posted 2 years ago

Hello Mark, please accept our sincere apologies if the item arrived rusted and was packed poorly. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“This product is amazing! It helps heat our entire living room, kitchen and back bedrooms (1100 SF). It arrived quickly and in perfect condition! Easy assembly and your fires not only are more efficient the back plate holds and distributes heat quickly! Would 100% recommend for folks with an open fireplace wanting to get more from their wood supply! Wish I had looked into this sooner!”

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Posted 2 years ago

“Product is very well built and shipping was very quick”

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Posted 2 years ago

“Great quality.”

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Posted 2 years ago

“Fast delivery. The box arrived all mangled and torn but all parts inside were fine.”

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Posted 2 years ago

“Perfect size and very sturdy for our Mountain view firepit. Shipped quickly and well packed. Box was damaged but grate was fine. Recommended by a friend and we will pass it on!”

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Posted 2 years ago

“It's absolutely perfect quality built at great price”

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Posted 2 years ago

“arrived in a timely fashion, beautiful, appears well build. Can't wait to have the first fire in it!”

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Posted 2 years ago

“Good job!!”

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Posted 2 years ago

“Great fireplace grates. Very well built and durable”

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Posted 2 years ago

“Very surprised how heavy it was! First fire: irons heated to white hot and didn’t deform. This is a good one!”

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Posted 2 years ago

“Very pleased with the quality of the product. The steel is heavy gauge and components welded other than the four attachment points for assembly to the steel plate fireback and the two supports. Since instilation, I have had several fires in my fireplace. The fire requires less tending due to the shape of the grate. Once a bed of coals is established it pushes more heat into the room. The package had tear damage in shipping, however, the product was not damaged.”

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Posted 2 years ago

“Great customer service! A shipment damaged in transit was replaced rapidly with no hassles. The product is fantastic!”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews