Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I haven't lit a fire yet, but the fire pit seems extremely well built with very heavy gauge steel. Shipping was extremely fast. I couldn't have made the fire pit for the prices they charge, the 22 inch fire pit is probably 50 lbs of solid steel.”

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Posted 3 years ago

“I just assembled the attachment have not used I’d like to know if you offer covers or can you suggest what can I use to cover protect my attachment”

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Posted 3 years ago

“The product is great. But,do to a delivery error by FedEx, I never received my original order which was placed thru Amazon Prime. After waiting several weeks to get that resolved, I ordered another unit directly from Titan which is the order you referred to above. I had asked for the original order to be refunded, but you sent me another. So now I have 2, and I'm trying to send the other one back (request # 1580087) . The item is still in the original packaging, I've taken pictures, and am waiting (1 week now) for the return label.........”

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Posted 3 years ago

“I love the product”

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Posted 3 years ago

“Always great service and solid products”

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Posted 3 years ago

“Best deal I’ve ever seen on a fire pit and super fast shipping!”

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Posted 3 years ago

“just as promised”

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Posted 3 years ago

“This bike rack is really sturdy. Ordered on a Sunday, received on Wednesday, very quick shipping and well packaged. Hefty enough that I feel that with a quality lock this will help keep my bike safe (had my last bike stolen from my home, which is why I bought this). I searched for a good strong rack and was very pleased with the quality of this rack and the price, it compares well with the public bike racks seen around the city. Would highly recommend to anyone who doesn't have a garage or enclosed space and needs to park their bike in an open area.”

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Posted 3 years ago

“Wonderful product and service. Free shipping was fast and efficient. Will definitely be using them again!”

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Posted 3 years ago

“Great product and good service.”

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Posted 3 years ago

“My smokeless fire pit shipped as scheduled and was well packaged so despite its significant weight it was undamaged. Solid and well built with superior welding. All good.”

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Posted 3 years ago

“Nice, heavy duty grate! Very impressed with the quality of this product.”

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Posted 3 years ago

“Great product, just what I wanted. Thanks!”

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Posted 3 years ago

“I’m very pleased with the quality of equipment and the free shipping.”

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Posted 3 years ago

“Quality product. Well-packaged for shipment. Fast delivery with status updates. Overall very happy with my purchase.”

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Posted 3 years ago

“Simple straightforward e-commerce. I was surprised that the free shipping was so fast for a heavy item.”

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Posted 3 years ago

“Product is great”

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Posted 3 years ago

“Very well shipped and delivered without a scratch. Didn’t pay attention that it was 70 lbs”

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Posted 3 years ago

“The outdoor fire pit grate is extremely heavy duty, very well built as far as I can tell right now. I’ve only had it a week or two and haven’t burned a fire on it yet. I purchased the 28” hex grate made from 1” solid steel bar stock. It fits perfectly into my outdoor fire pit with a 36” inner diameter. It was crazy heavy to lift by myself up and over into the fire pit. Seems like it’s going to last very well. The box was beyond beat up and nearly destroyed but the product was fine. 5 stars for the fire grate, 2 stars for the shipping from “F—-X”.”

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Posted 3 years ago

“Crazy fast shipping for such a heavy item. Everything was packaged perfectly and the fire pit is beautiful!”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews