Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Another great purchase from Titan!”

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Posted 2 years ago

“Bought a VERY heavy 40" fire pit grate - the packaging was amazing... zero damage... very well done.”

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Posted 2 years ago

“Easy to purchase, quick delivery and product well packaged”

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Posted 2 years ago

“Order was received promptly and in good shape. Fire pit liner was simple to put together, and seems to be good quality.”

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Posted 2 years ago

“Everything I've bought from Titan has been high quality and received super quick shipping. This has become a trusted source for me.”

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Posted 2 years ago

“I’m very satisfied with the product.”

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Posted 2 years ago

“The fire pit is great, the only problem was I ordered the 26” and got the 24”, I didn’t notice it until I already had a fire going in it.”

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Posted 2 years ago

“Shipping was fast and firepit is a beast and works very well.”

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Posted 2 years ago

“Worth it as advertised”

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Posted 2 years ago

“Website was easy to navigate and shipping punctual. items arrived on time packaging a little damaged but I am OK with it because items were metal (fire grate and a fire ring) so no damages done. Both worked great in my yard debris burning setup, and are holding up without warping after 3 burns.”

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Posted 2 years ago

“Great product and high quality.”

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Posted 2 years ago

“Very disappointed in product what ever the coating that is on it washes off and stained my pavers and the pit itself looks really bad drop marks etc”

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Posted 2 years ago

Hi Christopher, thank you for post a review and my apologies about the experience you have had. Corten steel is a type of chromium-copper alloy weathering steel that relies on a wet/dry cycle to build up a protective layer of rust. As the surface develops it changes color over time, beginning with a red-orange hue, and ending with a purplish patina. We understand that the look will have a negative association, in this case, it’s what is needed to develop the right look and seal, developing a layer protecting the rest of the material from corroding over time. The initial surface weathering of Corten steel may cause rust staining on nearby surfaces as it develops the protective layer. My apologies as this is one of the disadvantages of using Corten Steel. We recommend storing the fire pit in a dry environment after use as continuous damp or wet conditions prevent the oxides to crystallize as staining can be prevented if the Fire Pit can be is stored properly so that water does not accumulate and/or drain from the steel onto concrete where stains would be visible. If you encounter any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. Thank you very much again for the review. You can use this link to file a review: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“Titan company makes some great heavy-duty products this is not one of them. I am not happy with Fire pit ring .It is light-duty and will not last.”

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Posted 2 years ago

Hello Sasa, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Love our heat deflectors!”

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Posted 2 years ago

“customer service is horrible , refuse to honor price match even though item was purchase less than a week , once again i will never again buy anything from this company , they are a bunch of scammers. Fernando S”

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Posted 2 years ago

Hello Fernando, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require any additional support.

Posted 2 years ago

“Shipping took a long time and was delayed from the estimated delivery date. No option for expedited.”

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Posted 2 years ago

Hello Athena, thank you for your feedback. We found your account and verified that your order was shipped within 24 hours. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on schedule and equally delivers the shipments. According to your account, everything was delivered on November 08, 2022. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you need further assistance.

Posted 2 years ago

“Awesome grate, very well made and will probably last forever.”

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Posted 2 years ago

“I had a great experience with Titan. They were competitively priced, and they processed and shipped my order immediately.”

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Posted 2 years ago

“The lug nut attached to the griddle broke the second I added some pressure to get it right, so I didn’t even get a chance to use it! What’s the best way to return this product?”

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Posted 2 years ago

Hello Bryan, please accept our sincere apologies if the griddle broke after adding some pressure on it. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“I purchased a large 40 inch spider web fire pit grate. It arrived much faster than I anticipated and was of excellent quality. I would definitely recommend this product.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews