Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wonderful product and service. Free shipping was fast and efficient. Will definitely be using them again!”

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Posted 2 years ago

“Great product and good service.”

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Posted 2 years ago

“My smokeless fire pit shipped as scheduled and was well packaged so despite its significant weight it was undamaged. Solid and well built with superior welding. All good.”

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Posted 2 years ago

“Nice, heavy duty grate! Very impressed with the quality of this product.”

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Posted 2 years ago

“Great product, just what I wanted. Thanks!”

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Posted 2 years ago

“I’m very pleased with the quality of equipment and the free shipping.”

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Posted 2 years ago

“Quality product. Well-packaged for shipment. Fast delivery with status updates. Overall very happy with my purchase.”

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Posted 2 years ago

“Simple straightforward e-commerce. I was surprised that the free shipping was so fast for a heavy item.”

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Posted 2 years ago

“Product is great”

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Posted 2 years ago

“Very well shipped and delivered without a scratch. Didn’t pay attention that it was 70 lbs”

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Posted 2 years ago

“The outdoor fire pit grate is extremely heavy duty, very well built as far as I can tell right now. I’ve only had it a week or two and haven’t burned a fire on it yet. I purchased the 28” hex grate made from 1” solid steel bar stock. It fits perfectly into my outdoor fire pit with a 36” inner diameter. It was crazy heavy to lift by myself up and over into the fire pit. Seems like it’s going to last very well. The box was beyond beat up and nearly destroyed but the product was fine. 5 stars for the fire grate, 2 stars for the shipping from “F—-X”.”

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Posted 2 years ago

“Crazy fast shipping for such a heavy item. Everything was packaged perfectly and the fire pit is beautiful!”

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Posted 2 years ago

“Love the products. My home gum is all Titan fitness and much of my outdoors is furnished by Titan Outdoors.”

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Posted 2 years ago

“Unbelievably bad customer service. Purchased a product during black Friday event, then a couple days later they dropped the price $35. I requested the price match and was refused even after speaking with a supervisor. Unfair business practice...unbelievable that a company would still behave this way in 2022. Hadn't even received the product I purchased yet, and you drop the price--then won't correct it and match the price? Simply unbelievable. No reputable retailer would behave in this manner. That's why I will be sticking with retailers such as Amazon--who would easily do this--in the future and will also be telling everyone I can that you offer horrible customer service and that I would recommend never buying from you.”

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Posted 2 years ago

“Great product, horrible directions”

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Posted 2 years ago

“Ordering was easy and product was delivered quickly.”

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Posted 2 years ago

“Like it , well built and the cover is great. First fire pit like this so I was surprised by how much heat is directed straight up. I thought it would have a greater radiant effect from the metal”

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Posted 2 years ago

“The item we ordered came in a dilapidated box and it was missing a vital part - the fork, without which it is not usable. I immediately wrote to Customer Service and was told they were working on making it right. Two follow up emails later and still no response or action.”

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Posted 2 years ago

“Very nice grill, but its too short would be better if the height was a little higher.”

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Posted 2 years ago

“I called direct to ensure item was in stock. Ordered online and received excellent communication as to shipping and progress. Well packaged, easy to do the final assembly, overall outstanding build quality, and best of all, IT SMOKES VERY WELL. Super simple to use and holds temp.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews