Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Both boxes came as expected. Won't be opening until CHristmass 2022.”

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Posted 2 years ago

“Great product!”

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Posted 2 years ago

“This grate is amazing, well built, perfect size for our 40" fire pit. Love the perimeter lip and the fact that u don't need hardware to adjust up and down.”

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Posted 2 years ago

“Love our Titan firepit. It is just the right size for a warm roaring fire in our new stone patio area.”

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Posted 2 years ago

“Received products as described and expected, Titan Great Outdoors has been a great source for our door living needs!”

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Posted 2 years ago

“Excellent service and product.”

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Posted 2 years ago

“Quality product, fast shipping, great price.”

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Posted 2 years ago

“The product was great and the shipping was fast”

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Posted 2 years ago

“This heat shield works exactly as described! We were able to enjoy our Breeo on our lawn without any issues. It’s built like a tank, high quality. I was surprised it was two separate parts. Not at all an issue, just didn’t expect that. It actually makes carrying it easier. I’m grateful for this product especially since it’s the only one I could find that does what I needed.”

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Posted 2 years ago

“When my first Deer Hoist arrived it was packaged so poorly that most of the parts were missing. When I contacted you the hoist was replaced very promptly by a very good support team. The second hoist arrive also in the same poor packing. The box was in very bad shape but almost all of the parts were still in the box. No assembly manual was supplied in the box or online. A one-page parts list is not an assembly manual.”

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Posted 2 years ago

Hello Elaine, please accept our sincere apologies if the original item came with a damaged box that caused some parts to be missing and if there is no manual upon delivery for the replacement order. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23216528&c=3642276&h=R_KzCdZ5LXW0ohdN9dbinQrxyhdrP7hdCwU3CH3g6tVQbR0I&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The customer service was very helpful and the product shipped quickly. I have to say the overall quality and fit was excellent and assembly was a snap. Great product.”

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Posted 2 years ago

“This is a high quality wagon wheel fire pit grate. I know we will have years of enjoyment using it. Simple to order, easy to get around the website and it shipped to us quickly!”

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Posted 2 years ago

“The fire pit arrived damaged and I am still waiting for a resolution 5 days later. Terrible customer service to this point.”

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Posted 2 years ago

Hello Ryan, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and you have been assisted by one of our customer service specialists who informed you that as per our Product Support department, it appears to be corrosion. They said it should burn off after a couple of uses. Please use the item a couple of times and if you are not satisfied, you can contact us and we'll be glad to assist further. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Easy to order online. Shipping was fast! Love the outdoor fire pit. I have already referred this company to friends and family and one friend has already ordered their very own firepit. Will order from this company again.”

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Posted 2 years ago

“The order came in less than a week. That is very unusual.”

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Posted 2 years ago

“Fair price, quick delivery, well made.”

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Posted 2 years ago

“Good awesome”

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Posted 2 years ago

“Great product, well made heavy duty,highly recommend this product”

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Posted 2 years ago

“Arrived really quickly. Easy to assemble. Extremely well made.”

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Posted 2 years ago

“Arrived so fast! Sturdy and works great! I used it right away and after about 30mins the heat coming off the back reflector was nice and toasty. Definitely noticed a difference in the room as a whole and I used less wood.”

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Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews