Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,952 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The customer service was very helpful and the product shipped quickly. I have to say the overall quality and fit was excellent and assembly was a snap. Great product.”

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Posted 3 years ago

“This is a high quality wagon wheel fire pit grate. I know we will have years of enjoyment using it. Simple to order, easy to get around the website and it shipped to us quickly!”

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Posted 3 years ago

“The fire pit arrived damaged and I am still waiting for a resolution 5 days later. Terrible customer service to this point.”

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Posted 3 years ago

Hello Ryan, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and you have been assisted by one of our customer service specialists who informed you that as per our Product Support department, it appears to be corrosion. They said it should burn off after a couple of uses. Please use the item a couple of times and if you are not satisfied, you can contact us and we'll be glad to assist further. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Easy to order online. Shipping was fast! Love the outdoor fire pit. I have already referred this company to friends and family and one friend has already ordered their very own firepit. Will order from this company again.”

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Posted 3 years ago

“The order came in less than a week. That is very unusual.”

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Posted 3 years ago

“Fair price, quick delivery, well made.”

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Posted 3 years ago

“Good awesome”

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Posted 3 years ago

“Great product, well made heavy duty,highly recommend this product”

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Posted 3 years ago

“Arrived really quickly. Easy to assemble. Extremely well made.”

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Posted 3 years ago

“Arrived so fast! Sturdy and works great! I used it right away and after about 30mins the heat coming off the back reflector was nice and toasty. Definitely noticed a difference in the room as a whole and I used less wood.”

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Posted 3 years ago

“Great fire pit bowl. Fast shipping.”

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Posted 3 years ago

“TGO continues to deliver. Just received scratch n dent blackstone griddle cover and it's awesome.”

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Posted 3 years ago

“I haven't used the firepit grate yet, but it looks to be a very well-made product. Shipping was fast and free, a big plus. Titan stayed in touch throughout the delivery. A-plus, so far!”

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Posted 3 years ago

“Great product does exactly what we wanted! Have already recommended to friends.”

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Posted 3 years ago

“Good product”

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Posted 3 years ago

“I am giving 2 stars because I am not done. I ordered the 42 in Hemisphere Fire Pit. The post-order communication was OK. The package tracking was definitely sketchy as I was given three different arrival dates. When the fire pit arrived it was not in good condition. I contacted Customer Service immediately and was told to reply to an email with pictures so my claim could be processed. I did as was instructed and heard nothing for several days. I called Customer Service again and was told they had no record of my complaint. Apparently, the person I first spoke to sent me the wrong email. I was sent another email and sent pictures which were then acknowledged. My fire pit was rusted when I received it and became more rusted as the days passed. I was going to get a replacement but after watching the fire pit become worse and worse I decided to ask for a full refund. I am still waiting to see if that happens. I am hopeful but very discouraged that the fire pit was not as advertised and rusted on my brand new patio. This is my first time ordering from Titan Great Outdoors.”

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Posted 3 years ago

Hi Sharon, thank you for posting a review and my apologies about this. Cast iron is highly desirable due to its unique appearance and aging; however, it is also highly susceptible to rust. Even exposure to moisture in the air is enough in many cases for cast iron to begin rusting. Fortunately, cast iron is also a very hardy material, and that rust can be cleaned off with great ease by simply scrubbing the metal with steel wool under warm water, then drying. Once cleaned, a simple seasoning process, similar to what you may use to maintain cast iron cookware, will help prolong the appearance and life of the bowl. I have had a chance to check and a replacement was keyed but it was ultimately rejected and a return was keyed instead. My apologies again.

Posted 3 years ago

“Great customer service, quick shipping and quality product. We are looking forward to getting it in the ground and ready to use.”

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Posted 3 years ago

“Fedex lost my original order, but Titan took care of it in a timely manner. Great price on steel targets.”

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Posted 3 years ago

“The email support apparently did not understand the issue, but when I called in Mark was great. Thanks!”

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Posted 3 years ago

“Great quality and delivered quickly. Really please.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,952 reviews