Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very pleased with my order much heavier than I thought it would be nice”

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Posted 3 years ago

“Excellent job”

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Posted 3 years ago

“Outstanding, heavy-duty product. Very fast delivery.”

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Posted 3 years ago

“Great product!”

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Posted 3 years ago

“I purchased a scratch and dent lounger. Was expecting minor damage which would be ok. Was NOT expecting missing parts which is a totally different discription. That is very misleading.”

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Posted 3 years ago

Hi Robert, thank you for the review and my apologies about this sir. Items from our Scratch and Dent section may have cosmetic damage and/or missing hardware. Items from this category are not eligible for returns, replacements or warranty claims and thus we cannot key a replacement hardware order. If items from this category are delivered with missing proprietary parts or parts that cannot be sourced locally, our product support team can assist in keying a parts order. My apologies again as such is our Scratch and Dent Deal.

Posted 3 years ago

“Excellent! Just wish it had a smother cover.”

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Posted 3 years ago

“Heavy well made grille”

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Posted 3 years ago

“We love it...ordering process was very easy and from the time I placed my order for it to arrive was quick and awesome. The wagon wheel grate I ordered met all of my expectations and more. Thanks!!”

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Posted 3 years ago

“Accurate item description and speedy delivery”

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Posted 3 years ago

“Initial thoughts: solidly built, shipping was good, went together well. I would have like a printed manual instead of having to go online. All in all, pleased with the purchase so far.”

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Posted 3 years ago

“Taking over to lake house next trip sure is heavy, heavy is good, all parts came in , thanks for being so easy to deal with”

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Posted 3 years ago

“The 20" wagon wheel grate fits our fire pit perfectly. It should help keep the logs well ventilated for good burning.”

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Posted 3 years ago

“Exceptional customer service is an understatement. My order was lost by the carrier on more than one occasion and Titan great handled it very professionally.”

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Posted 3 years ago

“Great product. Enjoying it!!!”

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Posted 3 years ago

“No instructions, but very simple to assemble!”

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Posted 3 years ago

“AWESOME PRODUCTS!!”

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Posted 3 years ago

“Excellent perfect seems great quality fits perfect !!”

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Posted 3 years ago

“Fast delivery!”

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Posted 3 years ago

“I couldn’t believe it! There were a few minor pieces missing from a previous order and you sent me a whole new grill. How did you do? Excellent, beyond my wildest imagination. You have my business for life. Management definitely has the customer service mentality. Thank you so much.”

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Posted 3 years ago

“Purchased 2 grills for our guest house. Every durable, easy to clean. Highly recommend.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews