Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Should have included a screen cover. Also, no pan to catch the ashes.”

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Posted 3 years ago

Hi James. Thank you for your feedback. It definitely seems like an amazing suggestion. Although we can't implement it today, I will notify our product development team. If it is something they are interested in developing, it would be available to purchase in about 6-9 months. Please feel free to send over as many product suggestions as you would like. You can also use the link https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000995071 to submit your suggestions. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Fast shipping”

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Posted 3 years ago

“Bought scratch and dent folding adirondack chairs. One was missing the hardware to keep it from collapsing. Contacted Titan about that safety isssue and Titan claimed the missing parts aren't their problem, sold as is. I can buy / find hardware so I can use the chair but was very disappointed with the customer service experience.”

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Posted 3 years ago

Hello Scott, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware, as stated on the product page, and we cannot issue a replacement for any missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“We purchased a fire pit basket for our new fire pit. It’s a beast, solid and well constructed. It’s going to make a great addition to our outdoor patio.”

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Posted 3 years ago

“Recieved order faster than expected. Delivery service even helped me put into my pickup truck. Already recommended them to a couple of other people and ranges.”

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Posted 3 years ago

“The 40” fire grate is very high quality. I have only used it once so far but it seems to be very durable and well crafted. On a side note, I wanted to split my purchase and use a Visa gift card for part of it (which is always challenging on a web pay portal). I called in and spoke with a representative. Couldn’t have been nicer and they were able to help me out easily.”

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Posted 3 years ago

“Quick shipping. Sturdy and well made.”

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Posted 3 years ago

“Iove it but it was delivered to the wrong condo”

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Posted 3 years ago

“Good service. Ordered and it was here within a couple days, on several orders.”

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Posted 3 years ago

“Waiting for welder to attach to bbq trailer. Have not used it yet.”

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Posted 3 years ago

“Fire pit grate is an exeptional quality product. Built to last. Very happy with our purchase.”

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Posted 3 years ago

“Great service had a damaged item and they took care of it asap”

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Posted 3 years ago

“Great grate very sturdy.fast delivery and boxed perfect.I would definitely recommend this product and this company.”

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Posted 3 years ago

“Incredibly made medieval Roman fire pit. Extremely heavy. Should last 3 life times. Craftsmanship is amazing. The welding is definitely detailed. The steel is heavy. Great job. Did i mention how fast it was shipped... better then Amazon!! Elio from NashvilleTennessee”

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Posted 3 years ago

“Product arrived fast and is of excellent quality.”

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Posted 3 years ago

“Top-notch product! Feels like it will last a lifetime. Shipping was also much faster than expected for such a heavy product.”

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Posted 3 years ago

“Great grill! Placed in the ground and cement in place. Grill is sturdy and was well packaged.”

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Posted 3 years ago

“Great Service”

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Posted 3 years ago

“Shipping was very fast! And I received a great deal on my target. Definitely will buy form Titan again!”

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Posted 3 years ago

“Nice product I really enjoy cooking on it thank you for the on-time delivery”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews