Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,201 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

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“Best deal I’ve ever seen on a fire pit and super fast shipping!”

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Posted 3 years ago

“just as promised”

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Posted 3 years ago

“This bike rack is really sturdy. Ordered on a Sunday, received on Wednesday, very quick shipping and well packaged. Hefty enough that I feel that with a quality lock this will help keep my bike safe (had my last bike stolen from my home, which is why I bought this). I searched for a good strong rack and was very pleased with the quality of this rack and the price, it compares well with the public bike racks seen around the city. Would highly recommend to anyone who doesn't have a garage or enclosed space and needs to park their bike in an open area.”

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Posted 3 years ago

“Wonderful product and service. Free shipping was fast and efficient. Will definitely be using them again!”

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Posted 3 years ago

“Great product and good service.”

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Posted 3 years ago

“My smokeless fire pit shipped as scheduled and was well packaged so despite its significant weight it was undamaged. Solid and well built with superior welding. All good.”

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Posted 3 years ago

“Nice, heavy duty grate! Very impressed with the quality of this product.”

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Posted 3 years ago

“Great product, just what I wanted. Thanks!”

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Posted 3 years ago

“I’m very pleased with the quality of equipment and the free shipping.”

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Posted 3 years ago

“Quality product. Well-packaged for shipment. Fast delivery with status updates. Overall very happy with my purchase.”

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Posted 3 years ago

“Simple straightforward e-commerce. I was surprised that the free shipping was so fast for a heavy item.”

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Posted 3 years ago

“Product is great”

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Posted 3 years ago

“Very well shipped and delivered without a scratch. Didn’t pay attention that it was 70 lbs”

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Posted 3 years ago

“The outdoor fire pit grate is extremely heavy duty, very well built as far as I can tell right now. I’ve only had it a week or two and haven’t burned a fire on it yet. I purchased the 28” hex grate made from 1” solid steel bar stock. It fits perfectly into my outdoor fire pit with a 36” inner diameter. It was crazy heavy to lift by myself up and over into the fire pit. Seems like it’s going to last very well. The box was beyond beat up and nearly destroyed but the product was fine. 5 stars for the fire grate, 2 stars for the shipping from “F—-X”.”

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Posted 3 years ago

“Crazy fast shipping for such a heavy item. Everything was packaged perfectly and the fire pit is beautiful!”

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Posted 3 years ago

“Love the products. My home gum is all Titan fitness and much of my outdoors is furnished by Titan Outdoors.”

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Posted 3 years ago

“Unbelievably bad customer service. Purchased a product during black Friday event, then a couple days later they dropped the price $35. I requested the price match and was refused even after speaking with a supervisor. Unfair business practice...unbelievable that a company would still behave this way in 2022. Hadn't even received the product I purchased yet, and you drop the price--then won't correct it and match the price? Simply unbelievable. No reputable retailer would behave in this manner. That's why I will be sticking with retailers such as Amazon--who would easily do this--in the future and will also be telling everyone I can that you offer horrible customer service and that I would recommend never buying from you.”

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Posted 3 years ago

“Great product, horrible directions”

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Posted 3 years ago

“Ordering was easy and product was delivered quickly.”

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Posted 3 years ago

“Like it , well built and the cover is great. First fire pit like this so I was surprised by how much heat is directed straight up. I thought it would have a greater radiant effect from the metal”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 3,201 reviews