Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The fire grate was of very high quality and delivered in about 1 week. The price represents an excellent value for the product.”

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Posted 3 years ago

“Ordering was simple. Look forward to actually using the fire pit”

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Posted 3 years ago

“The titan grill I recieved was used and not a "scratch and dent" was advertised. I have talked to a staff person who requested pictures. Which I did send yesterday 9/13 via email. I have not received a response as of yet. I'll with hold my review pending the outcome of my issues.”

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Posted 3 years ago

Hello Travis, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Just received my Titan grill. It took a week longer than expected to arrive. It reached the shipping facility in Phoenix on time, then it sat there. Every day I would check the tracking number and it would say delivery by end of day today. But the next day it would say the same thing. After a week of this, I contacted Titan about it. Within an hour they emailed me back. Within an hour of that, the shipping company contacted me to schedule delivery. Dont know what they did but it worked. Now I have my grill and am excited to get cooking on it!”

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Posted 3 years ago

“Always fast shipping. Solid products.”

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Posted 3 years ago

“looks good”

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Posted 3 years ago

“While I have not had a chance to use the fire ring grate yet, I have already been impressed. The order arrived quickly and the packaging was very robust and cleverly designed. The ring itself is quite substantial and I am confident that it will provide many years of service.”

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Posted 3 years ago

“Product is as good as all the reviews I read! Perfect fit in our pit. Heavy duty and looks like it will last a very long time…. Maybe more time than I have left on earth ;)”

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Posted 3 years ago

“Very pleased with my order much heavier than I thought it would be nice”

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Posted 3 years ago

“Excellent job”

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Posted 3 years ago

“Outstanding, heavy-duty product. Very fast delivery.”

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Posted 3 years ago

“Great product!”

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Posted 3 years ago

“I purchased a scratch and dent lounger. Was expecting minor damage which would be ok. Was NOT expecting missing parts which is a totally different discription. That is very misleading.”

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Posted 3 years ago

Hi Robert, thank you for the review and my apologies about this sir. Items from our Scratch and Dent section may have cosmetic damage and/or missing hardware. Items from this category are not eligible for returns, replacements or warranty claims and thus we cannot key a replacement hardware order. If items from this category are delivered with missing proprietary parts or parts that cannot be sourced locally, our product support team can assist in keying a parts order. My apologies again as such is our Scratch and Dent Deal.

Posted 3 years ago

“Excellent! Just wish it had a smother cover.”

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Posted 3 years ago

“Heavy well made grille”

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Posted 3 years ago

“We love it...ordering process was very easy and from the time I placed my order for it to arrive was quick and awesome. The wagon wheel grate I ordered met all of my expectations and more. Thanks!!”

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Posted 3 years ago

“Accurate item description and speedy delivery”

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Posted 3 years ago

“Initial thoughts: solidly built, shipping was good, went together well. I would have like a printed manual instead of having to go online. All in all, pleased with the purchase so far.”

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Posted 3 years ago

“Taking over to lake house next trip sure is heavy, heavy is good, all parts came in , thanks for being so easy to deal with”

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Posted 3 years ago

“The 20" wagon wheel grate fits our fire pit perfectly. It should help keep the logs well ventilated for good burning.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews