Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The fire basket is great. We did have a bad experience with the shipping though”

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Posted 3 years ago

“Placed my order in plenty of time before our Labor Day camping trip. The grill arrived on time-the spike/rod did not: the grill is useless without the rod to suspend it above the fire.”

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Posted 3 years ago

Hello David, please accept our sincere apologies if your order was delayed. I checked your account and found that you have already spoken with one of our customer service specialists, who informed you that the reason why this was delayed, is we were waiting for the invoice from you. this was dated back last August 25, 2022. you paid for the pole but did not send the invoice to us, you were asked to send the invoice once paid, but nothing was sent to us. That is why the two-piece poll was not delivered. I have checked, and the order for the pole has been issued and is now in transit. If you have any concerns, please email us at info@titangreatoutdoors.com and mention PBR Amyra.

Posted 3 years ago

“Order came in perfect condition. Shipping was fast and price was the best out there well pleased with purchase and service .”

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Posted 3 years ago

“Was delivered as promised and in good condition. i have not yet used it.”

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Posted 3 years ago

“staff was knowledgeable and helpful. Fire pit arrived faster than expected. the build quality is great and the fire pit works and looks great.”

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Posted 3 years ago

“The website says the six plate target weighs 65 lbs. It actually weighs over 200 lbs. Looks like good quality but too much to haul to the range on the weekend. Customer service was exceptional in helping return. I expect my refund will be taken care of just as well.”

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Posted 3 years ago

“Ordering from Titan Great Outdoors was a superb experience. From the moment I placed my order until the time my product was delivered, TGO kept me informed and updated on my order status. And my order arrived very promptly and intact.”

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Posted 3 years ago

“This is the second fire pit I've purchased. You won't find a better product for the money, very sturdy with its viking-like looks. We're on year 3 on the first one and got another for a second location.”

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Posted 3 years ago

“Great transaction”

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Posted 3 years ago

“A great charcoal grill anybody looking for making some kebabs or chicken tikka . It’s sturdy grill and easy to set up.”

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Posted 3 years ago

“Very Happy with my purchase. Very well made.”

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Posted 3 years ago

“Very well built. It is more then I expected. Would recommend to anyone”

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Posted 3 years ago

“The original order came incomplete, but I called Customer Service, and a person took the call quickly and sent a replacement order that was delivered quickly. Great Customer Service!”

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Posted 3 years ago

“Best price I've seen on a 12x20 silhouette profile target, plus free shipping. Communication with updates to my order status were frequent with solid tracking links and delivery notices, which I always appreciate. It's steel, it rings, and it's a lot of fun to shoot. No complaints!”

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Posted 3 years ago

“Great product and excellent service with the status of the order from purchase to delivery.”

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Posted 3 years ago

“The fire pit was delivered by FedEx in a box that was badly damaged and then retaped. Fortunately, there was no damage to the fire pit. Maybe consider a different delivery service? This occurred after I received two notifications from FedEx that there would be delivery delays.”

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Posted 3 years ago

“I looked at all of your Outdoors cooking items all of them are great ,l use my reverse flow vertical smoker for the first time this week end it smoker great holds the proper Temps like l want 👍 👍”

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Posted 3 years ago

“I really like the fire pit rack. Only drawback is the weight. I did not realise how heavy it was when I bought it.”

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Posted 3 years ago

“Great product. Extremely happy.”

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Posted 3 years ago

“Quick shop. Packaged well. Quality of grate looks excellent.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews