Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.49

4.5 Rating 3,201 Reviews

87 %

of reviewers recommend Ash & Ember

4.5

Based on 3,201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

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“No problems occurred. Great price thanks”

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Posted 3 years ago

“Love it great product and good quality”

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Posted 3 years ago

“Awesome grill it came early, well packaged and I will recommend it highly”

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Posted 3 years ago

“Excellent product”

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Posted 3 years ago

“Looks great, works very well. No issues.”

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Posted 3 years ago

“Really, really disappointed that they went on further sale and you wd not adjust the price. I am thinking of getting the Kamado but now I’m not sure I want to do business.”

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Posted 3 years ago

Hello Nalini, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require any additional support.

Posted 3 years ago

“Product arrived on time and well packaged. Assembly was easy and f.”

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Posted 3 years ago

“Great price and delivery time was quick.”

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Posted 3 years ago

“Shipped fast, product was a perfect fit and high quality.”

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Posted 3 years ago

“Absolutely love my new fire pit. I first discovered it when I booked a weekend at a getaway.house cabin. I figured if it held up to their visitors that it would be a good quality out for me at my home. I did my research as I was already shopping around for a pit months prior to my trip and found the exact same put in the site. I was excited to see that it was on sale and ordered it immediately. I got an estimated shipping date and the pit arrived just a couple days after input in the order, which was way earlier than I expected it to arrive. It was delivered to my front door while I was at work, so both my teenage boys assembled it together and placed it in the area I had already prepared for it the previous two days after placing the order. By the time I came home from night shift, it was ready to go and I couldn’t wait to light up the fire in order to wind down before going to sleep. I am extremely satisfied with this purchase and excited to spend time with my kids, family, and friends around the fire. Thank you for the excellent experience.”

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Posted 3 years ago

“Order was sent when it was promised.”

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Posted 3 years ago

“Heavy duty just what I expected. Love it”

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Posted 3 years ago

“product arrive fast quality seems good”

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Posted 3 years ago

“Excellent product which arrived very promptly. My first time shopping with Titan. Highly recommend.”

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Posted 3 years ago

“Love the grill because it’s so there’s no flareup it’s even heating and you know you got about an hour 20 minutes to cook everything and it’s just wonderful because of the flat bottom you don’t get excessive oxygen feeding the fire causing flareup so it’s just a nice very controlled even heating and enjoy the food comes out magnificent thoroughly satisfied beautiful grill fits right into the backyard thank you so much”

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Posted 3 years ago

“Originally bought a 24 in. Too small, returned no problem. Got 28 in. Much better fit. Excellent product for the price! Buy with confidence!! Excellent”

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Posted 3 years ago

“Very speedy delivery and all as ordered, the vertical fireplace grate with fire back is great. Works fantastic!”

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Posted 3 years ago

“Well Built - Protects my Patio !!”

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Posted 3 years ago

“Great product, reasonably priced, delivered on time. Can't ask for more.”

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Posted 3 years ago

“The 21 inch grate was more expensive than the 26 inch which is what it is but then you sent me am email with the 21 inch on sale for $10 less 2 days after it arrived at my house. Rep wouldn't honor the $10 which is unfortunate. Left me with a bad taste. Not a great way to do business. I never heard of titan before this and probably wouldn't shop here again.”

Helpful Report

Posted 3 years ago

Hello Ryan, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require any additional support.

Posted 3 years ago

Ash & Ember is rated 4.5 based on 3,201 reviews