Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great all the way around so far. Delivery was on time and thoughtful with option to wheel to garage for us. The Grill is also awesome! The components are quality and well machined (meaning they fit will together). The fit and finish even after an amateur assembly is really well done. Excellent product with quality well above equally priced competition. I searched quite a bit before finding, I hope other folks find Titan as well.”

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Posted 3 years ago

“This fire grate looks amazing. It was exactly what I was looking for. Can’t wait to use it in the fall.”

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Posted 3 years ago

“The target are very impressive tough sturdy and fun to shoot nice gong sound”

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Posted 3 years ago

“Very helpful staff and speedy delivery it came two days after I ordered it”

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Posted 3 years ago

“I seen the fire pit at a concert last weekend and had to have it. Can't wait to light the first fire.”

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Posted 3 years ago

“Great service Will surely use this company again”

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Posted 3 years ago

“Esthetically pleasing, looks great and sturdy. Very nice peice of hardware can't wait to use it”

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Posted 3 years ago

“Great 32" Hemisphere fire pit. Half the price of similar firepits I found online. Looks really rugged and cool. Some reviewers say it is huge, but I would call it medium-sized. Heavy, but can still be moved around fairly easily by most guys. Since it is deep, I feel like it is a bit safer and more likely to keep a fire contained than a shallow pit. Also holds more wood for a 32 inch diameter compared with shallow pits. I would think it would last indefinitely if kept under cover. If left out in the open uncovered in Michigan, it will probably not last forever, but for sure many years longer than a typical thin fire pit. The cover screen is surprisingly thin and fragile appearing. I think the look of the firepit is perfect for a cottage/cabin. When people first see it, they are generally pretty impressed. Quite unique. Five times cooler than what you find at the big box stores. Delivery was fast, early, and efficient via Fedex. Online sales support from Titan was great.”

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Posted 3 years ago

“Very well made. Loved the price !!! Thank you 😊”

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Posted 3 years ago

“From ordering to delivery everything was great. I have yet to open the package since I’m in Florida, but I can’t wait to start cooking on it… the young man I spoke with, when ordering, was extremely helpful and professional in his customers service skills.”

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Posted 3 years ago

“Ordered on Wednesday---arrived Saturday---EXCELLENT!”

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Posted 3 years ago

“Just opened the carton. The post is missing.”

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Posted 3 years ago

Hello Grant, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Quality products.”

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Posted 3 years ago

“Great product and perfect fit for our fire pit!”

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Posted 3 years ago

“There product is what they say it is.”

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Posted 3 years ago

“Easy ordering and quick shipping. Very pleasant experience.”

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Posted 3 years ago

“Haven't shot them yet, but they seem to be quality and a fair price! Love the free shipping!”

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Posted 3 years ago

“Quality grate fit perfectly in my new fire pit.”

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Posted 3 years ago

“7/8" rotisserie forks don't fit over 7/8" square tubing. Metal distortion from welds needed considerable filing and grinding with small Dremel grinding tool to get these forks to fit. Slides were also slightly out of square, needing modification with a hammer and vise. On the up-side, these extra large forks on square spit tubing are the only thing I could find to support spit roasting really large cuts.”

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Posted 3 years ago

“Super fast shipping. Went together in 1/2 hour. But I’m most impressed with the heavy duty metal used!”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,858 reviews