Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,802 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good”

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Posted 3 years ago

“great product”

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Posted 3 years ago

“Just excitley what I wanted And it fit perfect Thank you”

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Posted 3 years ago

“Titan Great Outdoors provides great products at affordable cost”

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Posted 3 years ago

“My item was delivered very promptly . I haven’t got to use it yet but hopefully this weekend .”

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Posted 3 years ago

“Product is great and Delivery was on time. The only issue was the packaging was all torn out upon arrival, I thought the item might be defective but its strong construction and didn't affect it. You might want to revisit the packaging material and come up with a sturdy way to ship it.”

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Posted 3 years ago

“The online ordering was easy and the items arrived quickly!”

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Posted 3 years ago

“Great product!”

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Posted 3 years ago

“So I ordered a cauldron, grill and chain off Amazon, they all came but the cauldron handle holes were not drilled in the center of the cauldron so it hung at about a 10-degree angle. I packaged that one up and returned it via Amazon. Then I ordered another cauldron, grill and chain (which comes as a set) from Titan Great Outdoors directly. Unfortunately, only the cauldron showed up but no grill or chain. I then contacted Titan Great Outdoors customer service via email. The person corresponded nicely but nothing came. So I contacted Titan Great Outdoors customer service then two weeks later another cauldron shows up with a grill but still no chain. Now I have an extra cauldron (what am I going to do with it) and I am going to buy the chain from the hardware store. So overall not thrilled with the experience.”

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Posted 3 years ago

Hello John, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. You may purchase the chain locally and send us the receipt, and we will compensate you for the missing chain. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Excellent product for a good price! I bought a grate for our new fire ring and am very pleased with it. I had a bit of trouble with the website (it kept rejecting my slightly odd address) but found a work-around with help of customer service.”

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Posted 3 years ago

“Late delivery”

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Posted 3 years ago

“Great bowl”

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Posted 3 years ago

“excellent customer service and product”

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Posted 3 years ago

“Amazing quality and service. Absolutely recommend!!”

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Posted 3 years ago

“Exactly what I wanted and was quick delivery”

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Posted 3 years ago

“Thank you. I will use you again and I will refer you to my friends.”

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Posted 3 years ago

“Quality - amazing. Shipping speed - ridiculously amazing. I wasn’t aware the warehouse was my next door neighbor, but that’s essentially how quick the shipping was! Placed the order on Tuesday, had it on Friday!”

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Posted 3 years ago

“Great Product, Great Price and Free Shipping.”

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Posted 3 years ago

“I purchased a scratch and dent stand for my outdoor fireplace so it wouldn’t burn my deck and it wouldn’t burn in the grass. I am so pleased with this thing it’s not even funny you get what you pay for when it says scratch and dent there’s a lot of dents and messed up parts on it but it’s gonna sit in the grass around the deck I think this thing is awesome very pleased I would deal with Titan outdoors again Titan great outdoors. Thanks again for everything and I will be purchasing more from Titan great outdoor !!”

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Posted 3 years ago

“Love our firepit grate! It is everything they said it was & came quickly! Definitely would order from Titan Great Outdoors again!”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,802 reviews