Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,886 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quality products.”

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Posted 3 years ago

“Great product and perfect fit for our fire pit!”

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Posted 3 years ago

“There product is what they say it is.”

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Posted 3 years ago

“Easy ordering and quick shipping. Very pleasant experience.”

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Posted 3 years ago

“Haven't shot them yet, but they seem to be quality and a fair price! Love the free shipping!”

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Posted 3 years ago

“Quality grate fit perfectly in my new fire pit.”

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Posted 3 years ago

“7/8" rotisserie forks don't fit over 7/8" square tubing. Metal distortion from welds needed considerable filing and grinding with small Dremel grinding tool to get these forks to fit. Slides were also slightly out of square, needing modification with a hammer and vise. On the up-side, these extra large forks on square spit tubing are the only thing I could find to support spit roasting really large cuts.”

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Posted 3 years ago

“Super fast shipping. Went together in 1/2 hour. But I’m most impressed with the heavy duty metal used!”

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Posted 3 years ago

“Great product, very timely delivery.”

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Posted 3 years ago

“Great product,will use again.”

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Posted 3 years ago

“Really enjoying the new fire pit, fast delivery and no issues. Thanks!”

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Posted 3 years ago

“Products purchased am pleased with .Your customer service sucks. Will not buy from Titan in the future”

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Posted 3 years ago

Hi Art, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. I have had a chance to check and my apologies as due to fast turn around times, we cannot make changes to most orders. Orders for in stock items are sent to our warehouse team as soon as they are placed and our warehouse team cannot make changes to orders, just process the order based on the information on them. I can see that a rerouting request with the carrier has been offered but was not accepted. This is usually the only option we have for changing shipping addresses. My apologies again.

Posted 3 years ago

“Delivered on time”

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Posted 3 years ago

“Great product, arrived as promised. Packaging didn't survive the trip.”

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Posted 3 years ago

“Great experience! Will definitely be a customer again.”

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Posted 3 years ago

“Ordering made easy. My item arrived one day early and the quality of the product was even better than expected. I will certainly use again as items are needed.”

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Posted 3 years ago

“The grate was packed very well and was delivered in a timely manner. It’s well constructed and beautiful.”

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Posted 3 years ago

“Nice teak ottomans...............ordered 2 on sale to go with my teak adirondacks. They assembled quickly and the screw/nut combos worked well this time (right length). Whoever does the packing, does a good job for Titan...........pieces in box are securely strapped, bubble wrapped, and the heavy duty cardboard has an extra outer band layer which helps with the bang up during shipping from overseas & in transit to home. Good job! And the quality of the teak is a great value for the price. Would buy again”

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Posted 3 years ago

“Box was missing essential parts. I am now waiting for the replacements to arrive”

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Posted 3 years ago

Hello Brian, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“very fast shipping, good value for the cost, easy to order website.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,886 reviews