Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,804 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Exactly as expected”

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Posted 3 years ago

“Item came well packaged and as advertised”

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Posted 3 years ago

“Professional. Sensitive to customer service. Fine product.”

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Posted 3 years ago

“I like this fire ring and only thing it needs improving is the grates are to far apart ,, your food falls through ( hamburgers )”

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Posted 3 years ago

“I receive this package in less then 4 day.”

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Posted 3 years ago

“Easy to order and was delivered on time this ramp as far as I can see looks well made also like the anti-slip feature on this ramp in case I am loading something with a hand dolly.”

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Posted 3 years ago

“Assembles ez, works great”

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Posted 3 years ago

“Great value and quality product.”

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Posted 3 years ago

“Grill grate is heavy duty, the hardware is solid and install is straight forward.”

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Posted 3 years ago

“Excelente producto perfecto para acampar y muy bien hecho y llegó en excelente condiciones 💯 recommended”

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Posted 3 years ago

“First ordered was cancelled and I was never notified. Second order was damaged in transit and returned to seller by shipping company. Fir third attempt, seller sent me wrong item. I believe it was someone else’s order. Fantastic job.”

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Posted 3 years ago

Hi James, thank you for your review and I’m really sorry to hear you had a frustrating experience. I have had a chance to check this and I am glad to see that the 3rd replacement has been received and signed despite another shipment being delivered to you in error by the courier. We value our customers' experience and feedback and are constantly working with carriers to better make shipping more efficient. My apologies again as we were not able to factor this unforeseen issue the carrier has encountered.

Posted 3 years ago

“The Glider Bench is very nice and I'm looking forward to many evenings sitting outside using my Glider.”

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Posted 3 years ago

“I was sent post items that aren’t compatible with my grill and have not received any replies to my support requests. It has been four days.”

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Posted 3 years ago

Hi Michael, Thank you for your review. I’m really sorry to hear you had a frustrating experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. I have had a chance to check and I can see that one from our warranty team has sent a response regarding this and provided a resolution. We certainly value our customers' experience and feedback and are constantly working to make sure instances like these are reduced significantly.

Posted 3 years ago

“The product was delivered damaged. Box was falling apart and taped all over. Not good. Warranty claim submitted.”

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Posted 3 years ago

Hi Joanne, my sincere apologies that we weren't able to provide a positive experience for you. I have had a chance to check and I can see that a replacement was tagged keyed and delivered however, I understand there were still some issues and my apologies again that we weren't able to provide the resolution you desired. Thank you though for responding to our follow up email.

Posted 3 years ago

“Great product but im missing two nuts. Not sure if it was lost somehow in transit or never packed. Would have given 5/5 if all nuts were present.”

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Posted 3 years ago

“I never noticed your site until now hopefully everything will work out fine I will re-order again from you guys”

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Posted 3 years ago

“Great roaster, quick delivery”

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Posted 3 years ago

“Bought as a gift. It arrived quickly and in great condition. My brother in law loved it.”

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Posted 3 years ago

“Great service! Fast Shipping and just what I wanted!”

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Posted 3 years ago

“Next time brand new customer like myself participates in 5% off, honor it. Nothing that I "easily" saw said anything about sale items not included. I love the fireside grate but thought the pitch for 5% for my email info was shady”

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Posted 3 years ago

Hello Tim, please accept our heartfelt apologies if your request to use the 5% discount on an order that has been placed was not honored. Your feedback will undoubtedly be used to enhance our policy about discounts and coupons. Unfortunately, we are not able to retroactively apply any coupon to an order that has already been placed. Also, the item you purchase is already discounted, which is why the 5% coupon was not applied. Please be advised that you cannot use any other discount/coupon on top of items that are already discounted. Please see the terms and conditions attached to the 5% coupon code that was sent to you. We suggest you use it soon on a future order. If you have any concerns, please email us at info@titangreatoutdoors.com and mention PBR Amyra.

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,804 reviews