Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,952 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,952 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

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English

“Great experience! Will definitely be a customer again.”

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Posted 3 years ago

“Ordering made easy. My item arrived one day early and the quality of the product was even better than expected. I will certainly use again as items are needed.”

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Posted 3 years ago

“The grate was packed very well and was delivered in a timely manner. It’s well constructed and beautiful.”

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Posted 3 years ago

“Nice teak ottomans...............ordered 2 on sale to go with my teak adirondacks. They assembled quickly and the screw/nut combos worked well this time (right length). Whoever does the packing, does a good job for Titan...........pieces in box are securely strapped, bubble wrapped, and the heavy duty cardboard has an extra outer band layer which helps with the bang up during shipping from overseas & in transit to home. Good job! And the quality of the teak is a great value for the price. Would buy again”

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Posted 3 years ago

“Box was missing essential parts. I am now waiting for the replacements to arrive”

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Posted 3 years ago

Hello Brian, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“very fast shipping, good value for the cost, easy to order website.”

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Posted 3 years ago

“Quick, reliable service. Glad I bought from Titan. Product is robust and well built!”

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Posted 3 years ago

“It doesn't fit my camp chef griddle. It's too small.”

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Posted 3 years ago

Hello Jeffrey, please accept our sincere apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and is in new condition. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The order came in as planned. Showed up and was of good quality. Great price for the quality.”

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Posted 3 years ago

“has arrived and we have not taken it out of the boxes yet.”

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Posted 3 years ago

“Very pleased with product and quick delivery”

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Posted 3 years ago

“Love the firepits. They cam already assempled, just had to put the lid on.”

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Posted 3 years ago

“Quick shipping...as described...great steel...Happy! & Thank You, Marc”

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Posted 3 years ago

“Quality product that was delivered quickly”

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Posted 3 years ago

“you did a great job. You kept me informed almost every day how it was goig all the way to telling me it was at the door. It was VERY WELL packaged. Thanks”

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Posted 3 years ago

“Quick service great products”

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Posted 3 years ago

“Excellent product and fast delivery. Ordered the 36 inch round fire pit grate and it was just as described. Heavy duty well made grate that fit inside my 39 inch fire pit ring perfectly. This grate should last a very long time. Definitely recommend.”

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Posted 3 years ago

“I'm so happy for my bbq and I purchased one more yesterday for my cousin. Thanks”

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Posted 3 years ago

“Rotisserie well designed and well made. Assembly straight forward, but: tne two piece spit did not have the locking setscrew described in the directions, it simply screwed togther. But it did not, until I realized it has a reverse thread. Applied locktight, should be good to go. Highly recommend.”

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Posted 3 years ago

“The process was easy. The online fill-ins worked smoothly. The product arrived on the third day and it fits perfectly.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,952 reviews