Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,804 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Teak bench was delivered promptly with all the hardware needed.”

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Posted 3 years ago

“Excellent phone customer service. Item in stock and shipped immediately. First experience but will be back.”

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Posted 3 years ago

“Quality material, and quick turn time.”

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Posted 3 years ago

“A part was missing and I called the guy said they don’t have any of those part available and I still haven’t heard from them.. so now I have a brand new wood holder I can’t use because of the missing leg !! Company’s should stop using fed ex !! There’s horrible shipping company the box was literally open and loosing parts while he carried it from his truck to my door.”

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Posted 3 years ago

Hello Stephanie, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“The product itself is simply designed heavy duty and looks like it will last years. However , the shipping package was falling apart and needs to be re-thought.”

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Posted 3 years ago

“I like the grill with rotisserie I only have two suggestions Increase the length and thickness of the legs Also the motor should have a set point so it doesn’t slide when you take out the shaft”

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Posted 3 years ago

“Great Products, Outstanding Service & Lightning Fast Free Shipping. I am a repeat customer & I have never been disappointed.”

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Posted 3 years ago

“Quick service, easy ordering, the basket rack is great and was easy to install”

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Posted 3 years ago

“Great products at a reasonable price.”

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Posted 3 years ago

“Basically love the rack, but very disappointed when I went to mount it to my 2020 Ram 2500 long bef. I centered rack on my bed, which was to close to the stake pocket and the half inch hole, as per instructions, was up against the outside sidewall and blew out the stake pocket on my new truck, I will take the rack to a welder and pay $85.00 an hour to have “ALL” the tabs lengthened to place them in the center of the bed rails. Also the tabs that screw rack to back of bed will also need to be lengthened! On top of that, the bolt placements don’t come close to matching the assembly instructions!!! And what keeps the rear center bars, which are a lot smaller than the square tubing they slide into, from sliding and rattling? Great idea, very poor quality control!!! I now have to completely rebuild in order to use it, sorry, but not happy!”

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Posted 3 years ago

“It was what I needed for my titan outdoors grill”

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Posted 3 years ago

“Great product. Very please with guick delivery”

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Posted 3 years ago

“Great fire ring!”

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Posted 3 years ago

“These paddles are great! Just what I needed to make my dueling tree. Price was also great and fast shipping. Thank You!!!”

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Posted 3 years ago

“The shipping was very fast. I have not put the planter together yet but I love the Corten steel and it has a very solid weight to it.”

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Posted 3 years ago

“Awesome quality!! Highly recommend”

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Posted 3 years ago

“The worst customer service I’ve experienced. My shipment was lost and after numerous phone calls I was told to either wait 2 weeks before a replacement can be shipped out or pay for shipping and a new fire pit. I NEVER LOST THE SHIPMENT! 6 separate phone calls to customer service and requesting to speak with a supervisor, I was told each time by the reps that no supervisor was available. Then they proceeded to assure me and “promise” me that someone will call me back in 2-4 hours and that my case has been sent to escalation. Not one time did anyone ever call me back. How does a customer service center not have any supervisors?? I called different days of the week, different hours of the day and kept getting the same answer. Will not do business with this company again”

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Posted 3 years ago

Hi Paul. thank you for the review and my sincere apologies for the experience you have had regarding shipping. I have had a chance to check this and indeed, the carrier has declared the original order lost in transit. I can see however that a replacement has been keyed and declared delivered on 07/06. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Thank you very much for letting us turn this around for you.

Posted 3 years ago

“Product is great, everything is perfect for my friend.”

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Posted 3 years ago

“Was super satisfied with my purchase. Great price. However, when the box arrived damaged, along with a chair with scratches and dents, they offered me a 10% refund ($5) to resolve the issue. I'm not satisfied with this. I would expect a new chair to be sent or a refund in the price of 1 chair. Will update review if customer service comes to a better resolution.”

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Posted 3 years ago

Hello Heather, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a partial refund. If you need further assistance, don't hesitate to get in touch with us at info@titangreatoutdoors.com and reference PBR Amyra.

Posted 3 years ago

“Don’t leave many reviews but my experience was outstanding. The wagon wheel grate we ordered is really solid and well built. It came lightning fast and was well packaged.”

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Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,804 reviews